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Repair & Maintenance reviews in Boardman

  • D
    I called for service, and it takes forever to get through to a representative. Scheduled 48 hours after calling. Then they canceled the appointment because the technician called in sick. Said they could reschedule for 5 days later. I did that was unacceptable, and they found me an appointment the next day after a lot of negotiation and pleading. The technician came and said nothing was wrong with the refrigerator - the light was stuck on and called the sensor to increase the temperature. I said that's not right for the sensor to do that, as it never did that before. No resolution was given.
    - Laura D.
  • F
    Technician misdiagnosed the problem. Several wrong parts were ordered and installed including the tub. It took 8 weeks to repair what turned out to be a broken hose which my husband finally found to be the problem. My husband finally called Samsung and after much discussion they paid for the repairs .
    - Cristina R.
  • D
    It took 8 weeks to fix a leak that should have taken 5 minutes. Wrong diagnosis, wrong parts ordered, etc. Very disgusted with Aadams. Owner or manager would not come to the phone to discuss the bill. We finally complained enough to Samsung that they covered the repair.
    - Cristina R.
  • A
    Don was wonderful! When he discovered that our compressor was the problem, the repair would initially have been $1000. Had that been our only option he encouraged us to just purchase a new fridge. Not satisfied with that outcome, he went home and researched our fridge and found this as an option. At no gamble to us, he offered to try this much less expensive repair, and if it didn't work, he wouldn't charge us. Luckily, it did work, and thanks to Don going above and beyond, we weren't out of a refrigerator the week of Christmas and spending an extra pile ofoney to replace it!
    - Ashley V.
  • F
    I called the provider to schedule a service on my new gas range that is still under warranty as the appliance manufacturer told me they were an authorized provider. I called them on Monday morning, and I was told that I would receive a phone call within 48 hours to schedule. I asked if the service call could be scheduled for Friday, well over the 48 hours. The woman on the phone said it doesn't work that way. I have never had an appliance repair place refuse to schedule an appointment on the phone at the time of initial call. It is over 48 hours and Aadam's has not returned my call to schedule. I called another provider this morning, and they are coming tomorrow - hey Aadam's - that is how it works when a customer calls, you schedule the service right then and there. I realize it cannot always be timely, but you schedule the first available slot you have. I sensed that this was an absurd way to run an appliance repair business, but I am glad they never called me back because I don't have any confidence in their abiility to fix my stove. I will never call them for service again. Aadam's has a horrible scheduling policy. 
    - Celeste H.
  • A
    He explained due to the hard watercalcium built up. We had earlier changed to the aluminum ones with protection in case of burst hoses, and they had closed. Purchased rubber hoses and all is well,,


    - Lorena & Oscar S.
  • F
    In short, our experience was incredibly bad. I would STRONGLY recommend any Angie's List customer to NOT use A Adams. They will tell you that your and quot;diagnostic feeand quot; (consisting of writing down serial numbers for $50/ea) will be usable for repairs/replacement, and when going with the replacement (as they informed us the part needed for repair was longer available) and after ORDERING and receiving said replacement, they informed us that they changed their mind and will no longer honor that promise (which we verified and reconfirmed on several occasions).
    So we're on the hook for the replacement item, the oddly expensive serial number transcription, and now someone to install the item that A Adams had told us that our and quot;diagnostic/serial number feeand quot; was going to apply towards installing.
    When we called them to question their dodgy and unprofessional business practices (while the replacement item sat in our living room) they won't call you back -- despite promises to do so repeatedly during repeated calls. In short, do your self a favor and use ANYONE in Y-Town for your job OTHER than them. We're new homeowners and have used dozens of providers for various jobs -- most were pretty stand up people. From our experience you seriously can't find a worse and less professional company than A Adans.
    We SINCERELY hope that our $150 loss (and this resultant review) will benefit someone else in the future -- by encouraging them to not use A Adams for any job.
    - stephen c.
  • A
    He was very thorough and stuck with it til he found the problem and was able to fix it. He even had the parts needed with him so I didn't need to wait for a return visit. Dryer had stopped working and wouldn't start. The breaker was fine and the lint ducts were good. This was second time I had someone look at it. The first man replaced the overheating sensors and it worked for a couple of weeks. When it stopped again, I called Gregg's Appliances having gotten his name and number from Angie's List. He checked and replaced the sensors. When the dryer got hot and the sensors did not shut it down he then checked the heating element and found that it had a wire broken which was causing the heater to overheat and blow the sensors stopping the dryer from working which is what they were supposed to do so there would be no fire. He replaced the heating element and the sensors and the dryer is working great with no overheating. Would definitely recommend him. I would have saved some money if I had called him first.
    - Diane W.
  • A
    Mr. Clausen was very nice on the phone,  knew basically what was wrong,  came out and checked it . .   things went smoothly with no problems.   . . dryer is fine and is very quiet now.      He did a great job and was here on time .    .   Would highly recommend him to anyone ..  
    - Bev U.
  • A
    He has worked on our washer, dryer, and dishwasher, and I wouldn't have anyone else! The last time he was here, our dishwasher didn't seem to be cleaning well. He checked everything, cleaned it out, and suggested that we stop using the liquid dishwashing detergent, and switch to powder, and to use the Jet-Dri de-spotting tablets (NOT the liquid). He says he sees a lot of buildup from the liquids, and that this should take care of the problem in the future. He must be right--it's been a while--no buildup, nice clean dishes. I really trust his judgment.
    - Alice S.
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Repairmen in Boardman

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