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Lawn Mower Repair reviews in Boardman

  • F
    During every phase of the repair, employees were rude, unfriendly, unappreciative, unresponsive, and most importantly unable to fix what I paid an excessive amount of money for.  Here's how my experience went:
     - Loaded broken lawn mower into truck and drove to Agnew Lawn and Garden.  There was one person behind a counter and one customer ahead of me.  Even though it was obvious I was there for a repair, the man at the counter waited until he completed waiting on someone else to tell me I had to go to the 'other' counter for repair?  Really?  The other counter where there is no employee?  Oh wait, there she is in the back on a personal phone call!  
     - Go over to 'Service' counter where rude lady reluctantly ended her phone call after a few minutes, finally came and asked what I wanted.  Upon informing rude woman who should have retired decades ago that I had brought my mower for repair, she gleamed for the only time as she informed me it would be two weeks.  Really?  to fix a lawn mower?  As I am relatively new to Boardman, I knew of no other place to get mower repaired, so I reluctantly left my $20 deposit and a pointing finger on where I needed to drop off my mower.  Was there ever a thank you?  Not in this place!
     - Dropped mower off in back garage where an older gentleman who, admittedly was amiable enough, stashed my mower amongst the other unfortunates that had already previously done the same.
     - 14 days later I rec'd a call that the repair would be $110 and did I want them to move forward with it?  As I gazed out on the cattle grazing on what used to be my lawn, I pondered my choices and agreed to let them do the work.  Did I hear a thank you here?  Nope, not in this place.  I asked if it would be ready the next day, which would have made it available before the weekend and only received a smart a** response that if no one called me it wouldn't be ready.  Hmmm.
     - 3 days later I rec'd a call that the mower - which incidentally is barely worth $110 - was ready to be picked up.  Drove over and rude lady 1 was talking to rude lady 2, only half paying attention to the transaction of taking the balance of my $110.  What's that?  Did I hear a thank you for my business?  Not in this place.
     - Went in back and had to help load mower into my truck.  Surely now I'd get a thanks for your business?!  Nope, NEVER happened.
     - Got home and started mower right away.  Ran perfectly for about 6 minutes and then died.  again, and again, and again, until it would start no more.
    This is easily the worst service I have received anywhere in this town where bad service is just an accepted way of life.  There ARE other places to get mower repair and I can't imagine any of them could be worse than Agnew Lawn and Garden.  Do yourself a favor and don't find out the hard way like I did.

    - Robert M.
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Lawn Mower Repair Shops in Boardman

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  • Watson's Inc

    7130 East State Street
    Hermitage, Pennsylvania