Service was never started due to no one ever calling or coming over to give an estimate for a third lane black top pull off.
Well around June 4th I called blacktop specialist in Poland ,Oh. A lady answered the phone and took my info and would have Valerie call back to set up an time and date for estimate. Within a few hours or so Valerie called back,she wanted to set up next day the 5th but I was working the next 3 days and wanted to schedule it that Friday June the 8th.Initially she wanted to schedule at 1 pm in the afternoon ,we preferred morning since watching grandsons that day and one naps in afternoon,This was to be scheduled with a gentlemen named Tony.So we set up between Valerie and Myself at 11 am. June 8 2012. So I was cutting grass waiting on Tony. 11 am comes and goes now its 12 noon,No Tony! So I figure well maybe Valerie wrote down 1 pm instead,so I was working on yard till about noon and thought ok, would wait till 1 pm to see if he was coming over. So 1 pm comes and goes its now 1 :30 pm and no Tony .so I call at 1:35 pm and a Lady answers the phone and I state, that I have been waiting since 11 am for Tony to come over to give me an estimate.So at this point no one had even called me to say running late or need to reschedule.So lady which I find out at a later date is a answering service, states should would pass on message.So the worst thing! I was off the 4th of June in a run of days that I worked 8 out of nine, 12 plus hours and this was my only day off. So I waited that whole weekend although I worked the next 5 days, No call? So I went on to there web site, June 13 2012 and placed a request again for a estimate. Valerie again called me back sometime early June 14 2012 ,stating that Tony was at office for a couple hours. If I called back within that time frame ,he could call me back .Since about once a week I go to cut Mother in laws lawn and her neighbors about 70 miles away . I did not get back till around 3pm or so,which was several hours after this message on machine. So I call her back which she was in office , I again very professionally stated my frustration with the fact of still not having Tony come over, and he never called me to cancel ,change or apoligize. So Valerie herself apoligized and asked me if I still wanted Tony to give me and estimate over the phone,I stated yes? well its June 27 and still no call from anyone,including Tony or Valerie following up on my estimate. So although I have talked to Valerie she sure has not done her job. I am beginning to think that Tony does not exist.
