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Specialized Services reviews in Berea

  • A
    Over the past 20 years, George has been the sole technician to work on my Boston GP156. He transformed it from its factory state (already lovely), into a truly unique, remarkable instrument through voicing and action regulation. Another piano technician (and a fine pianist) visited to make some music and immediately asked who my current tech was and he, whoever he was, did a wonderful job with the instrument. He is delightful, thorough--and an absolute artist.
    - Benjamin C.
  • A
    They did all work in a timely manner. They gave me a free quote after looking over the television and the final price matched the quote exactly. I would use them again for any tv service repairs I may need. They warranty their work for 6 months. Very professional and nice to work with.
    - Steven B.
  • A
    Brian arrived promptly the day after I called him. He cleaned up dome old programs I had that were slowing my computer down, synced my iPhone and iPad's mail accounts and answered all my questions patiently. I had been thinking about getting a new computer, but with Brian's help and advice I don't need to spend the money now.
    - GLENN M.
  • A
    I made my annual appointment and appeared for a subsequent consultation.  They make sure that ALL paperwork is logged in from various income sources.  They are technically sophisticated and utilize electronic transfer and filing.  All questions are encouraged and they are never too busy to respond immediately to me in the interim year.  They stay current with all legal issues.  For me, they are a priceless resource.
  • A
    I am very grateful for the services of this generous, bright and pleasant young man who is a superb professional.  Arun made a speedy diagnosis and corrected the problem making sure that there were no additional issues.  He is always very generous with his expertise and time.  Of all the people who have worked on my computer, he has the best communicative skills and is a skillful teacher.  If he feels it is appropriate, he will suggest information. 
  • A
    Mr. Singh worked methodically and efficiently to solve all issues with the computer.  He answered every question I asked.  I am so happy to have him as a technical resource.  Thank you for providing this excellent and trustworthy service.
  • F
    I dropped laptop off on a business trip, based on them having three locations and favorable reviews on angies list.  I payed an extra $40 for expedited service.  First contact with them was to tell me that the motherboard was bad and they would need to order a new  one.  I then waited another week and they told me that they had replace the motherboard, but the screen was still flickering.  They suggested replacing the screen,  I agreed.  A week later, I call the check and they said they were having problems finding a replacement screen.  I sent them some places that carry them (First warning sign).  They then call me back and they said they couldn't find a new one (obviously didn't check ebay) but found a used one, I asked them if they could find a nicer one, as I was willing to pay extra since I loved that laptop.  They call back and for approx. $100 more they found a "really good" screen.  I agreed and they ordered parts.  A week later, They told me it was done and was being shipped back to me since I was back home in Cleveland.  This was the start of the nightmare
        I opened box and was very excited to see my laptop.  Powered it on and it looked good.  I started to use it and opened up task manager to see what was going on since it was running slower than before and saw large blotches on the white background, and while in task manager I noticed that laptop had half the ram it had when I dropped it off.  I called their customer service, and I was told that they knew about splotches, but they thought they were "pressure marks" and would go away during shipping, which didn't make any sense since the laptop is a touchscreen covered in gorilla glass, but they offered me a credit to make up for the defective screen and missing memory.  I accepted since I thought I could deal with the splotches and always add the ram later on.  I went on vacation to florida and I thought I would add the memory to it, but I ordered 2 separate sticks of memory, and neither worked.  And one night, while I was sitting there watching a movie, I noticed it looked blockier than before.  I checked the resolution settings and the screen was now a 1920x1080 screen, but when I dropped it off, it had a 2880x1620 screen.  I called back again and explained my justified frustation, and after consulting with their customer service, I was offered a $200 credit.  I refused credit this time, as the laptop was useless to me now with only half the ram and almost half the resolution, and I wanted a full refund.  At this point I was told that in order to receive that credit, I would have to "plead my case" to the owners via e-mail.  Seriously.  So I had to write down the WHOLE thing via e-mail and send it to the owners.  The next day I was called back by support saying that my request for a refund was granted, but I would have to ship laptop back to them at my own cost, and they would not give said refund until they received the laptop and checked it over.  A week later, they did finally issue me a refund, only it was $90 less than what was originally agreed to.  I had to wait again while they verified the amount correctly.  
    Throughout the whole ordeal, I was never contacted by an "owner", never offered an apology, and every call I had to recount the growing list of things they had broken since nothing had been entered in the call notes.  The only contact I had from the owner was when I shared this story on yelp, and his response was "sorry, but it won't happen again, and there's nothing I can do for you".  They also proceed to blame a previous hard drive replacement repair for part of the issue, but even if they had spilled soda on the motherboard, how would that have been a factor since they were the ones that replaced the motherboard and screen with defective parts?
    - Michael B.
  • A
    I?ve had the pleasure of working with Robert James twice in
    recent years.  First, he prepared my
    resume for a promotion within my company, which I did receive, and then again,
    when I applied for an outside position. The resume accomplished what I had
    hoped for ? an interview, despite a crowded field of candidates.  In both cases, I was completely confident
    that my resume would stand out from the crowd and highlight my best
    accomplishments.  Mr. James is easy to
    work with, provides excellent insights into the whole job-hunting process. My
    confidence soared. I have happily recommended him to family and friends, who
    were equally pleased with their outcomes.

    - Linda K.
  • F
    Expected to pay advertised price of $1.89 per shirt because none of them required dry cleaning.  Didn't check receipt when I dropped them off and he said I didn't need to pay until I picked them up.  Picked them up and was charged 21.45 instead of 7.56 because they claimed three of them required dry cleaning.  All three had been washed successfully by other laundries many times before, and one of them was a shirt I had purchased at WalMart fo $10.00.  Recommend people stay away from this business.  Happy at least that it was a small amount of money, but clearly a litmus test for the business.
    - David M.
  • F

    With regards to Ohio Guidestone's Family Life Child Care Center located at the Brook Park Recreation Center, please read if you have children or know someone who does!!!

    My son attended summer camp there and one evening he told me that another child wrapped his hands around my son's neck and held him underwater while my son said he struggled to get air. This happened twice in one day at the city pool. When I confronted a camp teacher the next day, she told me, "We already had a talk with the boy's parents yesterday about it". I was never notified of the instances! This particular child - who assaulted my son - constantly calls (my son) "Jerk" and "Troll Face" - on a daily basis. Obviously, this center tolerates bullying. My son tells the camp teachers each time it happens, yet they do nothing but tell the other child to "stop it". The teenage-looking camp 'teachers' do not appear mature enough to handle children, as they are often seen sitting around - doing absolutely nothing.

    When I spoke to the coordinator, she told me I was "free to find another child care center"! So, rather than control the bullying, she would rather us go away! Might I add that the center receives benefits for the bully AND his brother. Perhaps they don't care about the safety of one child when they benefit financially for two!

    They did not take matters seriously, as it happened on a daily basis. If you care about your children, please take them to a center that cares!!!

    - Vicki D.
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Specialized Services in Berea

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