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House Cleaning reviews in Berea

  • C
    When I contact this company she did inform me that she would contact me back and was busy. A few hours later called to let me know she would set up a time for someone to stop over to look to see how long it would take I did let her know if she needed to text me she could if that was easier. After letting my husband now how much it would be she left. The next day I received a text message saying be there at 10:30. I had no clue who it was because that was all the message said. I had to look up the number to let her know that someone would be there. After my husband did the walk through and let them know what needed to be done they started working. After they were finished they let him know they only accept cash. So then he had to run to a ATM to get cash. We did tip the two ladies. I text the same number back letting them know that the inside stove wasn't finish. She told me she was have to get with the ladies to see what they say. Later she text me saying that they didn't have a clue that the stove would need to be cleaned and that for a additional charge she would send them back out and get back to me on Thursday with a time. I still haven't received a message letting me know. Mind you they cleaned the top of the stove but no the inside. I wouldn't use them again. They are affordable but for a few more dollars I would pay someone for professionalism.
    - Tadd S.
  • A
    Fantastic! Sue Costello and her co-worker were very friendly and professional, and they made sure to note all the things I asked to have done. They did a great job for a good price, and I would recommend them to anyone!
    - Mark E.
  • A
    Very friendly, highly opinionated but entertaining, Overall good experience. All of what we asked for was completed to our satisfaction and feedback was graciously accepted. Very flexible on timing and the owners are especially fast when cleaning. I use them once a month have never been disappointed.
    - Prasanna A.
  • A
    Kim came out and did 3 hours of work at my home she was very punctual very courteous and very professional my house looks spotless and shiny it smells very good and she did excellent work she was very efficient and did not stop until the work was done I would definitely use the house nurse again on a job she was referred to me by a friend and did excellent work
    - stephen l.
  • A
    I was very impressed.  Not only with the cleaning, which was very thorough, but also with the customer service.  I was at work and my brother was at home.  He left his phone in my car.  Tara called me to ask a few questions and let my brother use her phone so I could talk to him.  After they were finished, Tara called again just to ask if I needed to talk to my brother before they left.  I very much appreciated her thoughtfulness. I highly recommend and will be using their services again!
    - Rosemary S.
  • A
    They arrived a little early.  The two women set to work and worked hard for the entire period.   They used the environmentally friendly cleansers I supplied, although they did bring their own in case I wanted them to use theirs.  I appreciate that because I have cats and I don't want them to be poisoned by harsh chemicals.    I had moved furniture around for Antonius Brothers to clean the rugs, but they adapted to that fine.  House looked great when they left.
    Matt Baron's Maid Service always sends the same workers and they are excellent.  I truly appreciate that because they know my house and also I trust them with my keys and anything like financial information or jewelry lying around.  They've been working for me for over ten years and have never broken anything, nor has anything come up missing.   (Matt does know a  retired museum restoration expert who will repair any valuable items that get broken, which is a service I have never even heard of before.  I don't know who pays for the repair, but at least it's there. In the past, I've had maids from other companies who broke something and hid it by throwing it away.)
    Also, they do things the way I want them done.  I have a lot of antiques, and they treat everything with great care.  If I want a little extra task, such as laundry folded, they are happy to do that at no extra cost.   My basement is very messy, but if I ask, they will clean  down there and not charge extra. 
    The other thing, is they don't move things around so I can't find them when they leave.  This is another issue I've had with past workers.  These ladies are both smart and conscientious.
    - MARY T.
  • A
    Although no one ever plans on something like this happening, once in this situation, we did our homework to find the very best company to handle the mess. Ray's was the only well-rated company that we found able to provide the services we needed with the reputation to back it.
    Ray and his team arrived on time for our scheduled appointment. His team of five cleaning wizards, Jerome Sr.; Jerome Jr. (yes, father & son); Demetrius; Reese and Bub were each introduced to us. Wanting to make sure everyone was comfortable around our 84 lb. German Shepherd, we then had a meet and greet. She is extremely calm, trained and human friendly, so the guys enjoyed taking a minute or two throughout the day to pet her or throw her a toy.
    Ray and team wasted no time in setting up their necessary equipment including cleaning product0s, towels, sponges, cleaning products, ladders, waste bags and very clean, newly filtered industrial vacuums, to begin their long day ahead. Of importance to us was use of "green" and safe as possible products that cause as little odor or affect on an asthmatic too. In fact, Ray went over this with me during the estimate as he is very conscientious of such details.
    The crew spent nearly eight hours hand cleaning, scrubbing and vacuuming every inch of our home interior including, but not limited to: ceilings, walls, fireplace, skylights, sun tubes, closets, baseboards, door frames, windows, sills, shades, carpet, flooring, ceiling fans, personal effects, bathrooms, bedrooms, light fixtures, mirrors, all furnishings and artwork.
    Each of them set to work in specific areas with attention to detail, thorough and careful cleaning, as well as great care of our personal property and effects. They worked tirelessly, scrubbing, washing, vacuuming, and cleaning by hand every inch of our home from ash and soot.
    A number of actions are particularly noteworthy of Ray and his crew:
    1. He replaced a couple of burned out light bulbs he found during their cleaning.
    2. One 4 foot piece of hand-sculpted copper artwork required great care in removing from the wall and replacing. They not only used great care, but also came up with a way to prevent the piece from sliding, which had previously scratched the wood wall to which it hung.
    3. When the ash/soot incident occurred, we still had many moving boxes in one bedroom as well as some that were opened and partially filled. Ray and his team moved all the boxes to get to all areas of that room, certainly something we did not expect them to do.
    4. They took just one half hour break for lunch, which we insisted on paying for.
    5. Nothing was poured down any of our inside drains, everything was poured into a drain in our garage.
    6. Ray is the owner, but just as hard a worker as his crew, and above all, committed to excellence! Customer satisfaction is of utmost importance to Ray and his team. Pride in their workmanship is most evident.
    Whether your cleaning is due to our circumstances, (hopefully not!), or you would simply appreciate a thorough scrubbing and cleaning of your home, Ray's Cleaning is well worth the money and you will not be disappointed.

    - TEDDY L.
  • A
    They are fast, thorough, and responsive to my needs.  For example, this time I wanted the drawers in the kitchen cleaned and they did this very well.  Also, I wanted an area downstairs vacuumed and that was done so it's nice and clean.  I like the fact that they do exactly what I ask and use the kind of cleaning agents I want, for example, environmentally friendly kitchen sprays etc.
    - MARY T.
  • A
    Called them to clean my rental property (two story house)--they cleaned every room perfectly--including the inside of the fridge.  I stupidly forgot to tell them I'd set the water heater on "vacation," so there was little hot water.  So they microwaved their own!  KInd of impressive!!  They came on time, did all the work they said they would thoroughly, and were very responsive and professional.
    - DAVID H.
  • A
    This is a rotating service so not all areas are cleaned each time.  They
    do a good general cleaning but never seem to pull out sofa to clean
    behind or other fine points.  Bathrooms, kitchen, etc., are done each
    time.  Only about an hour is spent with 2 cleaners.  They used to spend
    more time.  It's better than a lick and a polish and with my
    disabilities I could no longer keep up on my own. When one of their
    cleaners was arrested for theft, they were very good about notifying
    customers.  Generally speaking very professional and have come back if something major was missed at no extra charge.
    - Kathleen J. B.
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Home Cleaning Services in Berea

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