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Gutter Repair reviews in Berea

  • A
    Last year my roof developed a leak due to wind damage. I contacted RightNow Construction for an estimate. The owner and his team were very professional and evlatued the room and came back with an estimate. They explained the process fully and answered any questions I had. The job was done quickly and the crew was wonderful. This year I noticed issues around my chimney after e constant freezing and thawing temperatures this winter. I reached out to Tom since I had a relationship with the business and built a trust. He was able to come out and ***** my situation. He was again professional in his communication and is helping with a solution to my issue. Over all a great experience and I see myself keeping them as my go to for exterior home issues.
    - Shannon R.
  • F
    John was hired for exterior repair, painting and staining on April2017. I paid $1000 down to start work May2017. John did not start until June2017 and stated due to weather and other projects. He asked for $500 more, then 3 days later stated he needed $3000 to get materials, then 5 days later said he needed remainder to pay workers putting me on the spot in front of his team and to complete the work. John said he re-injured his shoulder and due to turn in weather and other projects would pick up in spring. I was to be first on his list. A year later, April2018, John stated he needed to order shutters and would finish up in 1 day. Exactly one month later, I reached out to John because I had not heard from him and has not returned my messages left at all methods used previously - business and cell, text, email. I hired John because he was our deceased parish priest���s nephew who came across as not only as trustworthy but also adamant that he stood by his work even if a year or two had passed, he���d fix. John was also listed on Angie���s List which I used for a half a dozen different types of contractors last year for different projects and all fulfilled their contracts except for John. The following are examples of parts of the contract and have been paid for: Pressure wash home - not done House - Replace any rotted wood. John caulked instead. Caulk is failing and/or missing and is visible. Deck - Replace/repair any rotted wood/lattice with pressure treated wood. John short-cutted and either did not replace boards or partially replaced. New hand rail is bowing and coming apart at joints. Caulk and stain are failing and in some areas missing all together. One side of deck lattice was never completed because John said he needed to get longer nails. Also was to align 2nd deck step and secure then adjust lattice. Gutters - scrape, sand, prime, caulk open gaps, seal - paint is peeling off and caulk failing in gaps. Pitch gutters proper - not done properly. Garage door repair - failing Shutters - replace - took old shutters and the boards behind them to match up, but has not returned with either Extend sump pump - not done In doing the work, the following remains at issue: Landscape damaged - grass and plants Outdoor thermometer broken. Only bracket remains. Stain was splashed all over car when team took shelter in my garage during a downpour. Porch rail is detached after worker painted that part of house. I have attached some pictures of John���s work. I need the work finished and hope that Angie���s List can help to get this resolved quickly. One can only pray that John stands by his word and work. If still to no avail, I will do whatever is necessary to get this resolved and avoid others the stress that this has caused to me and my family. No one deserves to be treated this way. No more excuses.
    - Jean O.
  • A
    Excellent. Sales associate was very thorough in explaining options and prices - NO PRESSURE. Installation team (4) was very professional, and personable. Foreman and his assistant stayed until after 7 PM complete the job in one day. Thoroughly cleaned up. Would highly recommend.
    - Allan S.
  • D
    Ordered triple pane windows. Only after they were installed and the contractor was on his way out of our home, did we notice that they installed less expensive double panes windows. It took eight visits before we had all the windows installed correctly and functioning. The storm door does not close properly. As problems caused by the contractor and his supplier mounted, the owner of the company became increasingly rud and unprofessional
    - Jeffrey R.
  • A
    Affordable Gutter could have told me the gutter wasn't salvageable and charge for a new install, But they didn't. They were able to rehang the old one and upgraded the hanger/s from the old style pins to the newer clips.
    - Bill B.
  • A
    They showed up a 7:00 AM and left at 7:00 PM at night (October dawn to dusk work) and worked for two and 1/2 days. Replaced a few boards. They were polite, respectful, professional and clean up was outstanding-never found a nail afterwards. The supervisor showed up each day to check on progress and was friendly and helpful. They were a bit on the expensive side but we have a new roof with no leaks. They also did a friends's roof later, and he had the same excellent experience.
    - David W.
  • A
    Excellent work and clean up. Roof was completely torn off and redone from wood on up. It is gorgeous and was very helpful in selling the home. All new gutters and downspouts put the best finishing touch.
    - Lorinda B.
  • F
    I would strongly advise any potential customer to find an alternative to The Remodeling Group - Window Depot. My experience with them has been disappointing. Upon initial consultation, a very friendly and professional agent provided us with a wonderful and enticing presentation. He lauded the virtues of working for Tony Hoty a local businessman. The window sample he brought up seemed to be of good quality. He again spoke to the fact the windows were manufactured locally, and particularly extolled the virtues of triple pane glass. He assured us that each service the Group provided was completed by specific teams, thus assuring expertise with each service provided. We decided to purchase a gutter protection system as well as replacement triple pane windows for 7 of our windows and provided a $1500.00 down payment in May 2016. The gutter protection system was installed in a very timely manner. The team was quick and professional. They needed an extra piece which was installed the following day. Unfortunately the system failed on our very first rainfall. The "expert" installation team had failed to redirect one of our downspouts, causing water to flood over the gutter beneath it. We were surprised that this step had been missed by the installer, but it was remedied quickly and effectively. We thought all was well, not realizing that this merely foreshadowing for the problems we would encounter once the windows arrived. Of the 7 windows, one was completely mis-measured. As this was not discovered until the old window was removed, the old window was replaced, but we had to wait until a new one arrived, all the while with no trim around it. The most alarming problem is that all the windows that were installed, were double pane, as opposed to the triple pane that the company strongly advertises and for which we contracted. The owner has claimed that this was an error, but we have not been able to determine if this is true or if was some sort of "switch and bait." What I do know is that the installer had placed all the sashes in our home, and was about to leave, when I noticed that the windows did not seem to be triple paned. He acknowledged this, and I showed him the contract specification. He agreed that all the sashes would need to be re-ordered, along with the 7th window which did not fit at all. We also noted that the window treatments in our living room would not longer fit properly, as the depth of the windows no longer provided enough clearance for them. Even though two different agents had been to our home to sell us the windows and measure for them, neither of the company's "experts" alerted us that this might be an issue. Triple paned window sashes arrived within a couple of weeks. But one set of sashes was again the wrong size (different from the original mis-measurement), and had to be re-ordered. During the next visit, those sashes were replaced, and we erroneously thought all was well. Milder weather caused us to turn off the air conditioner and open the windows. We noticed that the top halves of the sashes stated slipping. This was fixed after two visits. However last week, we noticed that the bottom sashes are now slipping. The replacement screen was supposed to be delivered today. The sashes were to be fixed at the same time. We were just informed that the screen won't be ready until Oct 27th (hopefully). Although the installer offered to come fix the sashes today, we asked him to wait, and just complete (again hopefully) on his visit next week. Initially, we suggested, when the company delivered double pane instead of triple pane and we found we would need new window treatment, we suggested that perhaps some consideration ought to be given regarding these problems. Tony Hoty seemed initially agreeable to this when I first spoke with him. However, as when I recently reminded him of this, as well as all the other problems we had had since then he became increasingly aggressive, accusing me of extortion and threatening legal action, if I filed a factual but negative review of the products and services he has so far provided. We have had no less than six visits, just for the windows and still await satisfactory completion. BTW- Lowe's has a window that, although carries a different brand name, seems identical in every way. We have used them before for other projects, and found them to be able to provide exactly what say they would, in a professional manner. They might be a good alternative to this very small business man. Description of work: gutter protection replacement windows
    - Jeffrey R.
  • A
    My neice recommended Steve and Mike for the quality of work they did on their house for such a great price. I was totally blown away by the the work they did on my house, the transformation was spectacular!!!  My other brother has them doing their house now. Shop no further than Steve Mayes Home Improvement. I guarantee you won't be disappointed!  The area was so clean when they were done!!! Amazing job!!!
    - BRUCE E.
  • B

    Unfortunately, I was very disappointed with this company.  I know they have been in business for over 40 years and I know of others who have used them in the past for other jobs and were pretty happy.  The main problem was lack of communication and follow up.  While the materials used, which I chose, where of good quality and the installers seemed to do a good job installing them (eg. it looks professional), there were major problems in terms of communication, or lack thereof, with the company from the beginning.

    From the initial quote and pre-job items to the job itself and follow up after the main job was completed, it took over 1 year and 3 months to get the whole job completed. Many of the communications were initiated by me eg. my having to call several times to get an answer on something.  This took up quite a bit of my time.  I was very patient with the company and was trying to be understanding of their staffing or other issues on their end, but it eventually came to the point that I had to visit their office on two occasions to get answers to pending issues and get items resolved.

    After the majority of the work had been completed and several calls and a letter to the company to get the final aspects of the job completed, I was able to speak with the owner about the whole experience.  I appreciated him speaking with me and he agreed to my proposed solution to resolving the issues that arose during the job.  Based on my overall experience, though, I will not be able to recommend them to others.

    - Wendy J.
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Gutter Repair Contractors in Berea

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