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Home Remodeling reviews in Belle Center

  • C
    Quarry Granite
    We worked with Brad (sales), Mike (operations), Lance (layout) and Brian (installation) to replace approximately 72 sq. ft. of counter-tops in our kitchen and two bathrooms.  Pricing was about 15% higher than lowest estimate we received but good reviews on Angie?s List was the deciding factor.  Although they offer a ?free? sink we elected to provide our own.  They were responsive in answering both email and phone inquiries and kept appointment times.   Unfortunately we had a problem with the under-mount kitchen sink cutout.  Lance had informed us that they typically make the cutout at least ¼? smaller than the sink to enable the granite to overhang the sink.  This makes cleanup of the counter neat and easy which was one of the major reasons we went with solid surface counters.  I have no doubt that this approach makes the installer?s job of alignment easier as well.  We supplied the sink along with the manufacturer?s template which had a reveal and a flush cut line identified.  Lance made note of the need to add ¼? to the flush line (to make smaller for an overhang) on the template which he took with him.  I encouraged him to take the sink as well but he said it was unnecessary.  Somewhere in the process an error was made that resulted in a poorly executed result.  The kitchen sink edge is flush with the granite in some places and exposed (revealed) in several other areas, exactly what we were trying to avoid.  Both bathroom sinks are fine and look great.   As soon as this was noted during installation, I contacted Brad who asked what he could do to make us happy.  I told Brad that we?ll try it out for a couple of weeks as a ?cooling off? period for me, but reserve the right to refuse the product.    Clearly having the entire counter torn out and replaced is not what we want yet the product we have is not up to the quality we?ve seen at other homes.  After consideration we suggested that Quarry discount their price to allow us to consider other options, i.e., larger under-mount sink or over mount sink.  They refused, didn?t offer any allowance, and maintained that the template was incorrect.  I doubt that this is the case since the sink manufacturer provided the template and the CAD file (which Quarry cannot use) that was used to create the template.  I believe that the fabricator cut the counter to the template without regard to written instructions and that the cut was freehand (something the fabricator who was part of the installation team was proud of) as the straight sides are flush but the radius's are not (and reveal the sink edge).  I've attached a couple of pictures as examples of the workmanship. Mike and Lance did respond to my request to come to the house and review the installation but my wife was unwilling to participate in further discussions since she wasn?t going to entertain ?starting over? so we cancelled their visit.
    Should you decide to do business with Quarry Granite I would encourage you to pay careful attention to each step.  Quarry Granite?s process is manual, i.e., no laser template layout, CAD/CAM cutting, etc.  Lance manually measures and creates a diagram with notations for the fabricator.  We?d visited their shop to review the basic layout and met Josh who I believe is their most experienced fabricator.  He had indicated that he was going to do the work but as it turns out another person apparently got the job.  I suspect that missed communications in the shop led to the problem.  Additionally, the business is very busy which may contribute to the problem, not to mention that fabrication and installation took place on the Thursday and Friday before Memorial Day ? possibly the ?don?t buy a car assembled on Friday or Monday? rule applies. 
    We've decided to "live with it" as the thought of demolition and rework is unappealing.
    - Steven F.
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Home Remodeling Contractors in Belle Center

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