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Gutter Repair reviews in Bellbrook

  • A
    Maxim Roofing Company
    I called for an inspection appointment and received a call back from Kevin in a few hours.  He was available the next morning to come out and look at our gutters and give an estimate on their leaf relief installation.  We bought a house a few months ago and had leaks from our gutters, so we were wondering how badly they were clogged with leaves.   
    Kevin arrived promptly at the appointment time.  He walked around our entire roof and checked all of the gutters.  He found 3 paper clips, a tennis ball, 2 parts of shingles that the roofers had left, a toad, and 1 leaf, all of which he removed from the gutters.  The tennis ball had clogged one of the downspouts and was keeping the water from draining.  Otherwise, our gutters were clean. 
    Kevin didn't tell me our gutters needed to be replaced.  He did point out a couple of gutter spikes that need to be pushed back in. He didn't try to push me into buying the leaf relief.  He didn't charge me for unclogging the drain or removing the items from the gutters. 
    Kevin was professional, knowledgeable, and courteous.  When we need a new roof or gutters, we will certainly call him to do the job.  His honesty was appreciated, and his willingness to take care of the customer was apparent in how he handled the visit today.  I will be recommending him to our friends and neighbors.

    - Sue P.
  • C
    Sherriff-Goslin Co
    They were horrible. They really butchered the valleys and the shingles were starting to warp. We were having a lot of the shingles, the gravel was coming off and plugging up the gutters and everything. We got in contract after the hair storm, but it took them a year and a half before they were finally able to do our roof. Like I told them, I didn't care how long it took as long as we got a good job. I didn't want them using people just off the street to knock it out and everything. I wanted the bad wood replaced, I even wrote it in the contract that it would be replaced at such and such a cost. Finally when they got around to it they could rip it off and put a new one on. The roof was all warped. They came out and tore up some places and put new wood under certain areas in the front and still when you walk on it it's weak in some spots. They ended up taking the whole back off and redoing the back which was good. Then after about a year or maybe it was six months I called them about the way the gutter valleys were warping and the shingles just did look right and were just kind of bubbling up in high places and sometimes and places in others and at first they said yea we'll come out and then called back a couple months later and said nothing we can do. So the came out, I have to give them credit on that part of it. They did come out and re-do it, but after I had to jump through hoops and get in there personally and talk to the guy the charge in the Dayton office and all that, and threatening. It left me scratching my head to be honest with you. I heard they were a good company and neighbors in our area got stuff done quick and good. For us they didn't do a good job at all. I give them credit that they did come out after a year and re-do the roof in the front there because they had messed it up so bad. I hate to trash the company. They were horrible at times but at times they did come out and did fix it.
    - Bryan P.
  • A
    Van Martin Roofing
    They were pretty competitive. The crew that we had come in, there are 3, they did a good job, worked pretty efficiently, the end product is very good, they did it pretty quickly, so I was real happy with that finish product. I don't have any problems with them at all.
    - Don T.
  • A
    E & E Roofing
    E&E Roofing (Evan) was very responsive.  He promptly returned our phone calls, and came out the next day to provide an estimate.  Once we agreed to move forward, they scheduled the work within a day or two and showed up on time.  We added another section of gutter cover the day they performed the work and they were happy to accommodate the additional request.  The job was completed quickly, and the quality of the work was excellent.  Very professional, punctual, and a pleasure to work with from start to finish.  We will definitely use them again for future needs.
    - Edward K.
  • A
    First Option Roofing & Contracting
    We had hail damage to our roof from a storm that went through our part of Ohio back in the spring of 2011. We had tried twice to get
    a new one approved through our insurance company but were denied both times. Months went by. Steve Johannes of First Option Roofing drives by our house frequently and noticed that the damage on our roof still wasn?t repaired while most of our surrounding neighbors have had theirs fixed. He stopped by one day and inquired why and we explained how we had tried and had been denied. He asked if he could try and we said sure.
    He met with our insurance adjuster, pointed out all the damage, and our claim was approved! Steve helped with the paperwork, returned our phone calls promptly, and was readily available to answer our many questions. His crew did a great job of getting our roof done quickly and it looks beautiful. We are very grateful to Steve and First Option Roofing and would highly recommend them.
    - Darlene R.
  • A
    E & E Roofing
    I called E&E Roofing because of positive Angie's List reviews.  We dealt entirely over the phone, I was never able to meet up with them (mostly my scheduling issues) but that wasn't a problem.  They quoted the work and were able to schedule me about a week later.  They left the bill in my door (per my instructions) and after I had a chance to inspect their work I sent the check.  Their work looked excellent and they did a fine job getting the leaf guards around all openings in the gutters.  I definitely think they went the extra mile trying to make sure their work was quality.
    - Michael S.
  • C
    Roofmasters Plus
    They put up the wrong color and style of siding. The argued with my wife and told her that it looked better. The owner called me and accused me of stealing siding. This situation is f***ed up. The guy was a friend of my brother. My brother had to play mediator between the owner and my wife. She told him what she wanted and he kept telling her that what they did looked better. They put the gutters on and they were the wrong color. He sent someone out to paint the gutters. The owner called me when the project was over and asked where the siding that I "stole" was. I had to tell him that his son was sick one day and one of his other guys came and picked it up. He said "oh". I kept asking the son where my final invoice was. He kept sending me an invoice that said estimate. The guys that did the siding and roof did a great job. The son lied to me constantly. He said they had to put the siding up because our house was exposed. My wife went outside and told him to pull a piece of siding off. We still had our wood siding under the regular siding. My wife called him a liar and said that she wasn't going to work with him anymore.
    - Carrie R.
  • A
    Wayne Overhead Door Sales of Dayton Inc

    I was very impressed by the promptness and professionalism of the staff. My job was completed on time and went exactly as the proposal had stated. I was expecting the usual headaches that come with home improvements but was pleasantly surprised. They walked me through every step of the process, even explaining why certain brands of shingles would be better. I would use Wayne Overhead Door Sales and Home Improvements again in a heartbeat.
    - Alyssa B.
  • D
    Lance Roofing & Siding Inc.
    We used Lance to replace our roof 10 days before the hail storm of May 2011 in Bellbrook, OH.  The first roof went on relatively smoothly and overall we were happy with the experience.  After the hail storm, we called Lance back to replace the roof and repair all the other damage from the hail.  They were good about getting out and quoting the job quickly and assured us we could get the work done within a few weeks.  Due to problems with the insurance company they weren't able to start on time.  The main problem was that the representative from Lance said he would call the insurance agency to work out the discrepancy (Lance said the roof needed more shingles than the insurance did).  After 2 weeks we called back to check on progress.  The Lance rep then informed me that he hadn't been able to contact the insurance agency.  We cleared up the issue with the insurance and we were assured that work would begin shortly. 
    After another week and a half of no contact we called the Lance Rep again, he assured us that they would be to our house soon.  Long story short, we kept calling every 2 weeks to check on progress (they never called us). We finally got "the siding is in but we are waiting on your door, should be 10 more days".   Two weeks later we called to get an installation date and were told "the door is in but the siding hasn't arrived yet", this was very annoying because we were told the opposite story on the previous call.  A clearer communication of the timeline would have been appreciated.
    That October (the storm was in May, insurance company caused maybe 1 month delay) we got our work "completed".  When we looked over their work, we found very LOW QUALITY workmanship.  The first glaring example (by no means the worst) was the house numbers weren't even close to straight or evenly spaced, the shutters were installed crooked and many nails were visible in the face of the shingles. After climbing on the roof to inspect the shingles we found that torn and smashed shingles were also installed. We also found that the metal flashing on the edges of the vinyl siding was installed using non-galvanized nails (rust stains ran down the flashing less than 2 days later) and the sharp metal edge was left in the open where it could easily cut people.  Numerous other examples of poor craftsmanship were peppered through the rest of the installation (poor miter joints on siding, flashing loose and bent etc).
    Upon closer inspection we found that the new door we had ordered had been replaced with a cheaper version (we ordered a painted door with rot resistant materials and a simply primed door with no rot resistant material was installed).  We also found that our dryer vent louver had not been connected to the dryer vent and the vent had been left to vent into the wall (a potential mold and fire hazard).  Within 2 hours we also found 3 dozen nails left on the lawn along with cut pieces of shingles, siding, cigarette butts and leftover packaging material.  We had been promised a clean work site that had been magnetically swept. 
    At this point we had been told by the crew foreman that all the contracted work had been completed, as we were asking him about separate aspects of the job we found out they completely neglected to complete one of the contractual items (installing home wrap in 2 sections of the house).   We contacted Lance and received numerous excuses about all the workmanship issues (the most prevalent being "I've been doing this 30 yrs and _____ has never been an issue" with respect to OBVIOUS problems).  We were told that face nailed shingles are "normal" (a quick check to other contractors and shingle manufacturers let us know that shingles with nails showing are "a leak waiting to happen").  After finally getting the owner to come to our house he agreed to fix all the issues.  It took 3 separate days for them to figure out how to hook up the dryer vent and at least 3 tries to figure out how to do a semi-satisfactory job on the rest of the house.  In short I would never use Lance again, and I would never recommend them to anyone.
    UPDATE:  June 2012 So far 3 pieces of siding have fallen loose from the house. We noted that finishing nails had been put up the weep holes of the siding to hold up the last row of siding instead of using snap-lock pliers to install the last row as is specified by the manufacturer of the siding. The finishing nails continue to fall out and siding continues to come loose, however no effort has been made to follow the specified installation method (even after being asked to do so). The falling siding was rectified by gluing the top row to the previous row of siding.  Not an optimal solution but this is what we were given.
    During a recent rain storm, water was flowing (not a light drip, literally a veil of water) into the house above the door jamb on the sliding door Lance installed. We found out that Lance did not follow the the door manufacture's installation instructions when installing the door.  After calling and telling them of the problem they sent a guy out to check the door.  I talked directly with this person over the phone who assured me that water sealing tape was used around the door per the manufacturer's instructions (he told me that he was looking at the tape as we spoke, and that the tape was "clear" and that's why I couldn't see it) .  Upon my own verification I found that there was in fact no tape at all (not even the "clear" tape I was told was there).  Lance then offered to put the correct tape on to the door once the owner saw that it wasn't there.
    We inspected around other windows after the sliding door leak and found that Lance had caulked the siding to the window over the old caulk.  By late May (when we inspected) the caulk had already failed because the underlying old caulk had caused it to not adhere.  When inspecting that window, we were able to look at the substrate the siding had been nailed to.  We learned that our house has no OSB under the siding, and the ThermoPly underlayment that was there was completely rotten and falling apart.  The siding was nailed to this rotten cardboard substrate in some places.  It seems that other roofing and siding companies would inform their customers when they find rotten building material or sub par conditions and offer options to the home owner. (In fact Lance had done this with our FIRST roof installation with 2 sections of rotten roofing.) Lance failed to inform us of this serious issue this time around. 
    We would never reccomend this company as we feel we have been treated unprofessionallyand that low quality work was done on our house as well as not informing us of issues that we feel should have been brought to our attention so that they could be addressed.

    RESPONSE TO PROVIDER COMMENTS:
    1: We did not tell Lance Roofing and Siding Inc. (Lance) how to install gutters.  We asked them to replace our gutters that were damaged.  We did ask them to upgrade to higher capacity gutters.  They chose how to do the installation.  The gutters Lance took down (hail damaged) were not installed the way Lance did it so we are not sure how they got the idea.  We didn't care that the gutter connected to another gutter; it was the large, unsealed hole that bothered us.
    2: If gutters overflow they are designed to let water off the front of the gutter.  When the flashing runs behind the siding the water will follow it.  The caulking that was done will help with this.  Proper flashing would have been best.
    3: The dryer vent that was installed did not even use all the parts that came in the box.  When the workman came out to fix it he "found" the extra pieces and tried to install them. All that was replaced was the outer, visible portion.  The flange that is nailed to the wall was not replaced; Lance just left the old, cracked orginal one in place.  Since there was no sheathing on one corner of the vent it was "floating", the design calls for the flanged to be nailed down securely.  Because it was (and still is) floating, the vent cover would not stay on.  One of the first steps of siding installation is to insure a solid substrate.  If there is NO substrate one would think that would be brought to the homeowner's attention and remedied. Instead it was covered over. Little did we know until earlier this year that the substrate on most of the house was in very poor shape.  If this would have been brought up we would never have had siding installed over the rotten substrate we found.  Now we have to look into getting everything redone because the substrate is so weak we can pull out nails with our bare hands.
    4: The door was picked out by us.  We have copies of form from Lowes.  We also have copies of the fax we sent to Lance, and finally we have a copy of the form of the door that was orderd by Lance.  Lance recieved paperwork for one thing and ordered another.
    5: Back porch light was left un-installed.  One of the workmen told us "While looking in your windows I saw a different light, so I just left it off".  This is definitely not us telling them what to do.  This is someone assuming we want something without asking because they saw something in our house.
    6: The steel nail in the flashing. I showed Lance pictures of other houses in our sub division (same house as ours) with flashing the way we wanted.  They chose to ignore these pictures because "it can't be done that way". 
    7: The nail strip is 1/2 wide because that is where the nails need to be to get the wind rating from the shingle manufacturer.  These "low nails" are effectively a hole in the roof with no covering. 
    8: Lance did show up, and showed up on time, each time we called.  It took a long time to get responses up front, but after the work was complete Lance responded on time.  That they did do that well.  The fact that we had to fight so hard to get basic things on the job done right is the most frustrating part.
    - Michael S.
  • C
    The GutterShutter Co
    Seven weeks after they completed my house I had some work done that changed the roofline on my house. I needed a longer gutter to replace two separate pieces. They came and gave me an estimate of $750 for a 28 foot piece of gutter. Twice I called Jim Dargis at Gutter Shutter (937) 853-6000 and explained to him I just needed the gutter and that I would even install it myself if possible. All the brackets and pieces from the April job could still be used. All I needed was the gutter section and 1 top cover, nothing else. After several calls and several e-mail reminders his final position was: He's sorry but the company has to install all new everything when doing a job; even a and quot;repairand quot;. The cost stands at $750 ($26.75 per foot) regardless of the circumstance.
    A new customer needed some help and was willing to pay for the product requested. Gutter Shutter treated me very well until I needed their help and then they got very petty. My impression is that this company is not interested in customer loyalty or repeat business; they want the onetime, high-dollar sale and then they're off to the next guy. Very disappointing.
    My previous gutters were Rain Guard and I wish now that I would have gone back to them.

    Shortly after posting this and several other reviews, a company representative contacted me and apologized for the misunderstanding. He resolved the problem in less than 2 minutes and my new gutter looks great. His explanation was that the local contractor was relatively new at his position and therefor did not fully understand the company's commitment to customer service. I have no hard feelings and appreciate the manner in which this was resolved.
    - george s.
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