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Find Top-Rated Bellbrook Garage Door Repairs

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Garage Door Repair And Installation reviews in Bellbrook

  • A
    I came home to a broken spring. Gave Kettering Overhead Door a call and scheduled an appointment. They called me prior to arriving, and arrived on time. The Technician took a look at the situation and provided a firm quote to replace the door springs. The work was done quickly and more importantly correctly. I selected Kettering Overhead Door based on Angie's Reviews and am happy with the service and cost of the repairs. Thanks for the excellent professional service!!
    - Kevin H.
  • A
    Wow--I had no idea there was such a thing--a garage door specialist. He was polite, prepared, very knowledgeable. I will never go back to just getting a random garage door opener at some big box store with a non specialist handyman install. It turns out we have nonstandard sized garage doors so I would have bought the wrong size anyway. Plus it turns out the existing door wasn't actually installed properly. It binds at the top when you try to open it. He knew exactly what the problem was, fixed it right away, no extra charge. I'm pretty sure a random handyman would have had trouble with that. He even sold us an extra door opener remote and programmed it for us--very reasonable price. And the tuneup on the existing door/opener worked like a charm. It's so much quieter and smoother now. Bottom line: money well-spent. Very happy customer!
    - ELLA B.
  • C
    I was satisfied with the ACTUAL work that was done by the technician.  My problem with this experience was it has taken a couple of months to get the ACTUAL work completed.  Once everything was ordered correctly and the communication between management, sales and technicians were resolved, the job took about 45 minutes.
    Technician came out, told me he does not have this particular spring on the truck and would have to order the spring and come back out.  He put a clamp on the existing broken spring to tide us over until they came back.  There was a $49 trip charge that he said he was not going to collect until he came back out to finish the job.  I never received a follow up call to schedule them coming back out to finish the job.  
    I decided I was going to call another garage door company, but I forgot which company I was having the issue with, so I called Dayton Garage Door again.  The tech came out, laughed and said wasn't I out here before?  So, the same this happened, he said I'll have to order the spring (I thought they did that last time) and get back to me.  Next I heard from a salesman to talk to me about new garage doors, and I was curious about the cost as ours is getting a little long in the tooth.  After that call, nothing, never heard from them again.
    Then an invoice for $94 shows up in the mail claiming to cover the two trip charges.  I was furious and call Dayton Door Sales immediately.  From that point, management was placing the blame on ME when it was so clearly an internal communications issue.  I told him, just order the part, get your tech out here and finish the job.
    The job was finished today and when the tech handed me the invoice it was $100 for the part and labor and $94 without explanation.  
    After a few attempts at contacting management I did finally speak to someone who took care of the billing issue.
    In the end there was a series of internal mis-communications and assumptions that snowballed into this mess.  It's been resolved and I'm happy with their work. 
    - Mark E.
  • A
    Don our salesmen asked us many questions to ensure he put us in the right door and we finally went with the Provia.  I was extremely happy to get this price for the door as I had two other quotes for a Provia door and they were $1000 more...Kettering Overhead Doors have the best prices.  
    Don came out a few days later and measured and went through all the steps of installation and finalized all the details.  It took 2 weeks for the door to be ordered/made/delivered.  Once they door was delivered KOD scheduled for the door to be installed 2 days later.  
    The installers showed up promptly at 930 at took about 2 1/2 hours to remove the old door and install the new one.  They did a great job and even installed the ODL add on blinds w/o charge.
    The price included the door, hardware, casing, aluminum clad exterior trim, and installation. 
    I will definitely will be using them to replace my other three entry doors.
    - Diane M.
  • A
    The provider arrived on time and proceeded to perform garage door maintenance.  Although we paid for one door the provider tuned both of our garage doors.  The provider gave us some maintenance tips before leaving.
    - Joseph D.
  • A
    Ben was friendly, knowledgeable and efficient. We called morning of Christmas Eve and they were able to fit us in shortly after lunch. Straightforward company to work with. Will call them again if needed, but may not need to with this nice new setup.
    - Elizabeth S.
  • C
    .This was intended to be a tune up using a groupon.  But initial inspection revealed that the OEM spring was not helping the door to open or close.  If the door had to be raised or lowered manually,  then there was no mechanical advantage provided by the spring.  It required a heavy lifting force to manually raise the door.  The new spring (conventional coil spring) corrected this problem.  The only bad experience was that it appeared the company scheduling system was not working and there was a couple of missed appointments.
    - William J P.
  • A
    The technician showed up on time and was very knowledgeable. He addressed all my questions and concerns. The issue was corrected the first time. This is how I was initially introduced to the company. Ever since then I started giving them all my garage door and home improvement work.
    - Alyssa B.
  • A
    We have used Kettering Overhead Door for several repairs for our 1960's garage doors. They have always performed an excellent job and are very professional. We haven't called them back on any of the jobs they have performed. They were highly recommended by the previous owners of the house.
    - Deborah L.
  • A
    Technician was on time and did quality work.
    - Kevin H.
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Garage Door Repairs in Bellbrook

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