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Chiropractor reviews in Beavercreek

  • A
    Derickson Melvin W DC
    It is great. I have used him for a couple of years. He is just really good at what he does.  I use him about every 6 weeks. He is attentive  and handles everything himself. I pay cash so I don't really ever have to deal with billing or anything like that. His wife is a massage therapist and they work together.
    - Mary M.
  • C
    Sugarcreek Chiropractic
    On my first arrival, no one greeted me at the window although several office people were standing around and I could see them. I asked a person in the waiting area what to do, and that person told me to sign in. So I did. Someone eventually checked that sign in sheet and then I was escorted to see Dr. Brown in his office. He was kind and looked over the information sheet I had filled out, asked me about my chiropractic care in the past (I was new to the area) and what I had done, and made sure he understood the reason for my visit today. He then did a thorough range of movement exam, etc. This was followed by going to another room where 20 somethings told me to lay down on the table and they would warm up my back and use those electric pulse things to stimulate the muscles. I asked where to put my purse and glasses and the answer was "wherever". At some point during the treatment, a person asked if ok to move my purse, and I couldn't see anything as I was face down, and said ok. My glasses were on top of my purse. After the treatment, in looking for my glasses, discovered them in their towel pile - fortunately not hurt. I know mistakes can happen and my glasses are rimless, etc, but nonetheless, expensive. The person apologized but more matter of fact than with customer concern. One thing that made my uncomfortable is that this room has a door that is connected to the lobby area, and it was open when I arrived and later when I walked into the room. When the person placed the probes, they just lifted up my shirt without telling me. The same thing happened at the end and it did not seem effort was made to be discreet. And again, lack of communication by the office staff. Then I went to meet with Dr. Brown. He hums while doing the corrections, which I didn't mind. He didn't say much as to what he was doing, but as I asked, he became more communicative. I liked his techniques and I felt immediately better. My dizziness was not corrected, but went to another doctor to get that fixed as it was more of an ear problem. My neck and shoulders and upper back that were hurting felt really good by the end of the treatment cycle. Back to first visit. When I left, they had forgotten to give me my insurance card back, and it struck me about 10 minutes into my drive. So I circled back. In the 20 minutes or so to get back there, no one called me to let me know. When I came to the office window, and once again, waited for someone to help me, I saw my insurance card laying out on the counter. A person came and I said that my insurance card had not been returned to me and that it looked that card on the counter was mine. I gave my name. The response was "Oh yeah, we were going to call you. Sorry." I was surprised by the lack of professionalism. I said I lived far away, so a quick call would have been appreciated so I wouldn't need to drive so back again so far, so happy I was the one who had thought of it. The reply, "Yes, good thing." When I returned for my next 3 follow up treatments, I experienced the same thing type of lack of communication, low friendliness and lack of professionalism with the staff, but great chiropractic care by Dr. Brown. I don't remember the exact dates of service, but it was the summer of 2013 with 4 treatments. I finished my treatment program there but due to the office staff, I will not go back.
    - Jan L.
  • B
    Black, Dr. Derek R.
    I saw Dr. Black several times over the course of two months.  Upon arrival, the facility was clean, fairly new and busy.  (The clinic also houses a section for water therapy, personal training and physical therapy.  My interactions with office personnel were fine.  They took xrays on my first visit.  Dr. Black and his assistants were very nice, personable and they were typically on time (or within 5-10 minutes).  The disconnect I have is that I didn't feel like we set up a long-term treatment plan, nor did I really improve that much.   I will probably seek out a different facility from now on, but as I have observed thru comments on Angie's List, many people have been extremely satisfied with this clinic. I am also spoiled because I feel like I had the best care possible at my last location. 
    - Lynne L.
  • C
    Black, Dr. Derek R.
    I received treatment for several years from Dr. Black and his staff which included manual adjustment, physical therapy, occupational therapy, aquatic therapy, massage therapy, and electronic stimulation therapy.  I credit him and his medical staff for my improvement, however, I will never go back.
    I brought over $30,000 worth of business to Dr. Black, yet because his billing department failed to bill my insurance, I find out I owe this enormous bill of $3,130 three years after I stopped going to him.
    I never received a bill and was never notified that I even had an outstanding balance.  It was only when I started receiving collection calls that I find out there was an outstanding balance.  When I tried to resolve this discrepancy, the billing department (which was managed by Dr. Black's wife) refused to work with me and became very belligerent.  Making a long story short, basically, they failed to bill my insurance company and didn't even notify me that this was an issue until 3 years later.   I am very disappointed with Dr. Black because he always told me "don't worry about a treatment being denied" yet he allowed this to happen.  I trusted him and now I am out $3,130.  I am disappointed in his lack of professionalism in this matter and wouldn't recommend this provider to anyone.
     


    - Dorene M.
  • B
    Sugarcreek Chiropractic
    Dr. Brown is very good and met with me for an overall health history, exam and then treatment. He did an excellent job in conversing with me. For those that enjoy humming, he does hum while he does adjustments as he said it helps him concentrate. He is very knowledgeable and uses a variety of techniques to provide treatment which was successful for me.
    The staff environment is what makes me not want to go back. For every one of my appointments, I was never greeted by the staff. The first time I arrived, I had to figure out on my own to sign in - and no one came to see me at the window while they all stood together talking together in another part of the front office - and this happened every time I came - no greeting. At some point, someone comes to get you, and they ask you to lay down on a table, but give you NO INFORMATION about what they are going to do to you. I am laying face down, so I can't see anything, and suddenly this young man lifted up my shirt and put down the electrodes on my back. I had had this done before, so I figured it out, and did ask if that was what they were doing. This happened each time I was there - no words and quot;Now I'm going to... How are you doing?... Still comfortable?and quot; As I laid there every time, the staff (mid 20s) were talking about their evenings, life, etc -- it was not a professional environment. While there, one time I had put my glasses on the table next to where I laid down, and they knocked my glasses off to the ground and didn't even notice. Fortunately, they were not stepped on. Finally, on my first visit where I needed to give them my insurance card, they forgot to give it back to me. I got to thinking about it after I left, and double checked at a stop light, and realized they had not given it to me. I had turn around and went back to the office. I waited a moment at the front office again, and asked for my insurance card, and said I was surprised that no one had called me (as it had been a good 10 minutes). She replied they had been too busy.
    So, in summary, Dr. Brown is a very good chiropractor, but the staff around him could be much more customer service oriented, helpful and friendly.
    - Jan L.
  • B
    Black, Dr. Derek R.
    I visited his practice at least 10 times. He was on time approximately 8/10 times. His staff had a tendency to be unprofessional as they joked with each other and patients had to wait on them to get treatment started. Dr. Black was able to relieve my back pain so I would definitely go back.
    - Lynette R.
  • A
    Black, Dr. Derek R.
    I was in a car accident which broke nearly every bone in my body. Mr. Black attempted to treat the resulting problems. He was great, and I really liked him, but I just had too many problems for him to fix. I would still recommend him in a heartbeat.
    - Patricia S.
  • A
    Poelking Chiropractic Wellness & Physical Therapy
    unknown
    - Vincent B.
  • A
    Black, Dr. Derek R.
    The facility was clean and modern.
    - d v.
  • A
    Black, Dr. Derek R.
    He did some therapy on my daughter then adjusted her back.  She is always amazed at how much it helps the pain.  She feels tons better.
    - Sue M.
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Chiropractors in Beavercreek

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