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Equipment Rental reviews in Beachwood

  • F
    U-HAUL
    I called two weeks ago to reserve a trailer to take my son to college. The woman I spoke with was rude and not very helpful as I described what items I needed to take with us. I finally settled on a 5' x 8' trailer. I was nervous to begin with as I was moving my son by myself. A week before I was to pick up the trailer, I called to request a smaller trailer. This gentleman was rude and again acted as if I was stupid (I am when it comes to how much will fit in a trailer). He convinced me to stay with the 5' x 8'. Today U-Haul left me a message. I was going to receive a 6' x 12' at their Cleveland Heights facility tomorrow instead of the 5' x 8'. I called her back and explained that I was a single mother moving my son and could not tow a 6' x 12' trailer. She was also rude and said she would find me a 5' x 8' trailer to pick up but it could be somewhere in a 50 mile radius of my home. I was so appalled by their apathy and rudeness that I cancelled and got a vehicle from another company.
    - Deborah D.
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Equipment Rentals in Beachwood

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