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Courier reviews in Batavia

  • C
    Lee and Jack's
    I love my new front load washer and dryer. The installation with the washer and dryer went very well. The guys who delivered and set up did an amazing job. They made sure everything was set up correctly and level. I never had an issue. BUT I later purchased two pedestals to place under the washer and dryer. I told the man at the store (which I believe was the owner) that I would pick up and install the pedestals myself. He assured me that it wasn't easy to do, you would need to turn the machines over, attach them etc.... therefore I paid another delivery fee so it would be done correctly. The two guys who delivered and installed the pedestal's didn't have a clue what they were doing. The older man said he'd never installed one before. All they did was set the washer and dryer on top of the pedestals. I said to them, "WOW, I could have done that myself. The man at the store said they needed screwed down etc...." the younger guy said, "No, this is all you have to do" I felt taken advantage of but let it go. I did ask them several different times, if they was going to make sure both machines were level because the guys who delivered the washer/dryer made sure they was level by using a leveler. These two guys didn't do anything to level them. The next day, I did a load of laundry and of course, the washer was unlevel. I called Lee & Jack's to let them know, I also ask for them to send the same guys out that delivered my washer/dryer as I knew it would get done right. I felt they was rude about it and no one could come out until next week. Well, I couldn't wait another week to do my laundry so I ask for my delivery fee back since they didn't do what they was suppose to do.... I was told I could get half back. According to LG there should be eight screws holding the washer/pedestal and dryer/pedestal on each machine, which they installed ZERO screws on either machine. The dryer is fine but the washer was not leveled at all, even after asking several times for them to make sure it gets leveled. Would I hire again? I don't know
    - Donna H.
  • A
    Lee & Jack's TV & Appliances
    Their prices were very fair and the best we could find. We will be going back again and recommend them.
    - Jeannie T.
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Courier Services in Batavia

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