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Explore Our Solution Center for Helpful Basement Waterproofer Articles

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6 Questions to Ask a Basement Waterproofing Contractor

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Unfinished basement
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What to Expect with Basement Waterproofing

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basement, flood, sump pump
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Have a Foundation Crack? Consult a Structural Engineer

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Unfinished basement with cracks

Basement Waterproofing reviews in Baltimore

  • A
    Rogers Basement Waterproofing
    WOW! We had our basement waterproofed a couple of years ago by Rogers. I started to worry because my sump was almost dry. I called TODAY, January 1... a holiday!... to ask a question regarding my sump. I NEVER expected a call today! But, I received a phone call and was given excellent advice and help! Thank you so much! We are still SO thankful that we hired you to do the waterproofing and even more so, now that I know you will still assist us even after the job is done! THANK YOU!!!
    - Monica B.
  • F
    Everdry Waterproofing
    Horrible. Also learned that Everdry does not and will not repair or reimburse from damages caused by their systems failure to perform, or their guarantee to fail. Any structural damages a homeowner is forced to undertake themselves will not be reimbursed!!! Also....the little "Arbitration" clause in their contract prevents the homeowner from litigation so you cannot recover for damages. Scare tactics about dangerous mold to influence a sale. For part of the work they installed perforated pipe 8" below ground on a 90 year old house with no drain tiles at the footer (pic). ...some pipe did not have a gravel bed. 8 years later and multiple trips back for water entering has still left me with a wet basement and damaged walls. Mold growing (pic) where water keeps coming in. They claim seepage is unavoidable, however I have videos of water running not seeping, down my walls over a 30 foot section, that has left staining on the walls (pic). Basement walls now damaged and crumbling (pic), my insurance company threatened to cancel my homeowners policy if the damage was not corrected ASAP....and Everdry refused. They wanted to utilize the same strategies on the outside they had already done that had grossly failed. Refued to repair the damaged areas. When I obtained 3 separate professional opinions on how to correct the problem...all reported putting in drain tile at the footer and sealing walls. When this was presented to Everdry, they discredited the knowledge and reputation of these 3 companies, although I had never indicated who the companies were. One young man from Everdry in particular told me in June 2017 they could correct the problem by drilling holes through the footer to allow outside water to enter into the inside drainage system. When I refused this and filed a claim with the BBB, the main manager at Everdry claimed that they don't do that drilling procedure....but yet that was exactly what the field people wanted to do. Everdry's local General Manager agreed to reimburse for damaged landscaping in Sept 2017...in writing to the BBB, then sent a response 30 days later again through the BBB claiming they do not reimburse for those landscaping damages. This past year it was discovered after a massive hole opened up in my yard and we had a cave in of my old septic system (pic).....and that unknown to me, Everdry had installed the sump pump discharge lines into my old septic system (pic) when they installed their system in 2010. When I called them to inquire where they routed the discharge, they claimed in a perforated pipe into the yard....which was clearly incorrect. To prevent my homeowners insurance from being cancelled and also prevent further basement wall and foundation damage, I have had to pay another company to come in to correct the drainage problem and properly seal the exterior walls, and install drainage tile around the footer, and route drainage water to the proper location instead of my private septic system or previous septic system because Everdry refused to correct the problems in a manner that would have been successful.
    - Melody T.
  • B
    Safe Basements of Ohio
    It was fine I guess. I didn’t use the service with them and I don’t think I’m going to. As far as I understand from what I got with them and their website, I think I could have gotten it for free. They are fine. He was professional and he showed up on time. He understood what I was asking him to do. I don’t have any complaints.
    - Matt M.
  • B
    The Basement Doctor
    This is an updated review. I'd had a couple of false-starts over the last couple of years which seem to be due to new people answering the phones and not having a wide enough experience with the company's services. I was pretty sure my vapor barrier has failed in places on what is only an 8-yr old house. I'm an engineer, so I was also pretty sure that the 'perfect' fix meant digging out the basement perimeter outside, removing the wick-board, replacing the vapor barrier coating, refreshing the footer drain material and wick-board, and back-filling ... but I'm no expert an I wanted an expert opinion. Believe it or not, finding a 'basement specialist' who actually knows about this kind of thing and can give knowledgeable input turned out to be almost impossible. I'd spoken to several Angie's List company's and found that none apparently deals with that kind of problem. Basement Doctor/Mr Basement, however, seemed to advertise that this is something they can do, so I called. I had a visit from one person who was unsure, and she arranged for Wes to come out a week later. Wes was great. He knew at the outset I was trying to get a sense of the cost so I could plan for it, that I was guessing somewhere north of ~$15k, and that I probably wasn't about to jump-in and have that level of work done immediately. Even so, he did a thorough inspection, listened to me describe the nature and characteristics of the limited amount of water I'd had on the walls, and discussed the probably causes and remediations. But I was pleasantly surprised when Wes went the extra mile for me, walking the outside perimeter of the house, then looking-over the location of some drainage pipe outlets and making some observations about the relative ground level and basement depth, and pointing out some drainage questions on the lot that I might want to look into. We went over the builders' book for the house and Wes noted that my vapor barrier actually had a 20-year warranty, suggesting that I chase-down the contractor the builder used and see if they were still in business before reaching into my own pocket to do a major refit. That said, he also concurred with my instinct, and explained that a perfect-fix solution would run me about $35k, and of course they'd be happy to do the work for me. However, he also said he thought that it was possible to alleviate the immediate water seepage problems with a mid-term robust solution at much less expensive: An ~$7.8k remediation would stop the water seeping through the inside wall-surface and allow me to finish the basement and use it. I will probably do both eventually, but start with the internal water exclusion in the spring of '16. All-in-all I was very happy with Wes' visit and, while I'd hoped to be entirely wrong about the vapor barrier, I found it comforting to know for sure and have options to move forward with. The company's main-stay clients tend to have a different problem from mine - namely, they usually have ground-water rising due to failed or absent footer drains, and Basement Doctor has a well tested solution for this. But if you're like me and the problem is before water even gets to the footers, then Basement Doctor can probably still help you one way or another and I'd certainly recommend having them come in and take a look.
    - Richard W.
  • A
    Rogers Basement Waterproofing
    I love them. The guy that is in charge, Paul, and I get along great. Their men come in, they do it quick and then they will be on their way. And it is a good job, it isn't half way.  We had used them before several years ago when we had some water in the basement so that is why I called them again. They do a good job. He says he has over 4000 customers and you don't get that if you don't treat people right. If anybody asks me, if it has anything to do with the basement, I tell them to call Rogers Basement Waterproofing. He'll tell you when he is going to come. He'll call you a day before to tell you he's coming. The next day you look out about 8:30 and here will come an army of trucks. I think this last time there was like 4 trucks. They had the steel beams, they had the equipment to dump the cement they had to take out to put the steel beams in, and everything was done in a very orderly manner and a very neat manner. They cleaned everything up.
    When we had them before they had to tear out all of the basement walls, drill out the block, put in gravel and pipe and everything. We haven't hadn't had any water in the basement ever since and that is lifetime guarantee.
    - BRENDA V.
  • A
    Rogers Basement Waterproofing

    Paul and I developed and immediate positive relationship upon his first visit.
    He knew exactly what he was doing.
    He had a list of references in a book ... I looked and a friend of mine was in there.
    Sure enough, my friend confirmed that he had had NO PROBLEMS  (used them 10 years ago).
    LIFETIME WARRANTY in writing.
    The price was HALF AS MUCH  as a competitor's "patented system"
    By my own judgement and technical opinion ... Roger's basement waterproofing system is better than the "patented system" because they dig down deeper in to the ground to lower the water table level lower.
    Paul looked for ways to do the job correctly, adequately ... and at the lowest price possible.
    He even allowed me to do some of the work myself ... he even let me use one of his guys who was looking for some extra side work to help with demo of some finished walls a few feet up above the floor.
    I'm an engineer ... so I'm picky about things like this ... Roger's Basement Waterproofing exceeded my expectations.
    He even honored the Angie's List coupon.

    That was 3 months ago and everything seems to be working as it should.

    Thank you Paul and Roger's Basement Waterproofing

    P.S. DO NOT USE BASEMENT DOCTOR - THEY ARE OVERPRICED AND THEIR "PATENTED" SYSTEM IS NOT AS GOOD AS  WHAT WATER ROGER'S BASEMENT WATERPROOFING DOES.  I CAN MAKE THIS ASSESSMENT BECAUSE I'M A MECHANICAL ENGINEER WITH WATER MANAGEMENT / PIPING / PLUMBING DESIGN EXPERIENCE.  THE "PATENTED" SYSTEM IS A SALES GIMICK IN MY OPINION - AND REALLY SHOULD BE CHEAPER BECAUSE THEY DON'T DIG DOWN AS DEEP AND DO AS MUCH WORK.  IT'S LOGICAL TO ASSUME THAT THE HIGHER PRICE IS BECAUSE YOU ARE PAYING FOR COMMERCIALS AND MARKETING, NOT A BETTER SYSTEM.

    - Eric S.
  • D
    The Basement Doctor
    Basement Doctor came in to my house to do an estimate.The good:-The salesman showed up on time and was very professional.The bad:-Overpriced-Scare Tactics (including badmouthing over companies)-"Patented" system is actually a sales gimick in my professional opinion (I am a Mechanical Engineer)-No good thought process/engineering on design / installation plan (I believe this is why it was overquoted - the proposed system didn't attempt to utilize the existing exterior down spout plumbing or exisitng sump pump!)Overall, the impression of the sales approach was ... If you don't use our system, you'll be sorry - so let us overcharge you with our "patented" system that no one else has.I wasn't convinced ... and I'm glad I didn't use them.
    - Eric S.
  • A
    Rogers Construction
    I found them on Angie's List and they had high reviews. They were very good all the way around. The boss himself came out and looked at the situation during the evaluation and gave us a free estimate. He tells you upfront on what he is planning on doing and makes sure that it goes along with your approval. They show up like ants once you have got him contracted. They come in several trucks and work till they get the job done and make sure that you are satisfied with it. The boss comes back later and checks with you. I can judge people pretty well and I was impressed by his demeanor and his professionalism. That is basically why we chose them for the job. Their price was very competitive and it was well worth it considering how great a job they did. I haven't had to worry about my basement flood since then. It was painted on the side of his trucks that they were top-rated on Angie's List for X number of years in a row.
    - BRENDA V.
  • A
    B-Level Ltd
    All three companies from which I received estimates mentioned the same procedure to support the walls. Only B-Level suggested a carbon fiber strap in a tight spot. After seeing installation, not sure how the other companies would have installed a steel beam in that tight spot. A coating on the walls needed to be removed before beams could be installed. Only B-Level made arrangements for someone to come in do to this (at an additional cost) since I did not have time. B-Level was the most reasonable of the three. Their bid was neat and explicit. Chris was very conscience and cleaned up meticulously.
    - Michelle D.
  • A
    Rogers Basement Waterproofing
    A VERY POSITIVE EXPERIENCE!! WE WERE TOLD THIS WOULD TAKE 2 DAYS, WHICH WAS ABOUT FROM 8-3 THE FIRST DAY AND 8-1 THE SECOND. CREW DID A MAGNIFICENT JOB IN MINIMIZING CONCRETE DUST IN OUR HOME, AND DID THEIR BEST TO AVOID TRACKING ANYTHING INTO OUR HOME. IN REROUTING THE DRAINS, YOU COULDN'T HARDLY TELL IT! THEY DUG UP THE YARD, BUT REPLACED THE SOD. HAD TO DIG UP A SMALL PART OF THE SIDEWALK, BUT REPLACED THE CONCRETE. NO WATER IN BASEMENT, AT ALL, AND IT'S BEEN ALMOST SIX MONTHS. ONLY DING I WOULD HAVE TO GIVE THEM IS THEIR RESPONSIVENESS ON INITIAL CALLS FOR ESTIMATES; IT TOOK THREE CALLS BEFORE WE GOT ANYONE TO RESPOND; THIS HAS ALSO BEEN THE CASE FROM TWO OTHER PEOPLE I REFERRED TO THEM. VERY PROFESSIONAL, DOWN-TO-EARTH PEOPLE, AND A JOY TO DO BUSINESS WITH!
    - BRENDA V.
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