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Furniture Store reviews in Aurora

  • C
    Beware of what the salespeople tell you in terms of special order delivery. 
    Our story starts on
    December 29, 2012. My husband and I were looking for a sleeper sectional to put
    in our basement that was scheduled to be complete by the end of January, and
    that's what brought us to La-z-boy that Saturday afternoon. We were greeted by
    Michael Nicodeme, the store manager of the Beachwood/Warrensville Hts store at
    Richmond and Harvard. Michael seemed pleasant, showed us lots of pieces, and
    seemed to be pretty knowledgeable. We still had some shopping around to do so
    we left that day, and visited Value City Furniture and Wayside Furniture in
    Akron. We didn't find anything we liked more in the price range, and Michael
    told us that if we came back the following day (Sunday, Dec 30) that he'd be
    able to put in the 'special order' on Monday (12/31) and all the prices were
    going up 7% after the new year. On an important side note, I'm still not sure
    why it was a special order, it was a standard fabric and color for that couch,
    they just didn't have it in stock. So we went back to La-z-boy on Dec 30th and
    placed the order. Michael looked up a bunch of stuff on his computer and said
    the couch should be ready in 4 weeks. Perfect, we told him. It should arrive by
    January 28, just after our basement is finished. 
    Fast forward 4 weeks. I haven?t received
    a call to schedule delivery yet, so I called the store looking for an update.
    Michael said it?s a little behind schedule and should be done in the next week
    or so. Fine, I told him, as long as it?s here before Feb 8 when I have out of
    town guests coming in to sleep on it, I can wait. He said no problem. I was
    annoyed at this point because no one ever called me to tell me it was delayed.
    But okay, I?ll let it slide. 
    A week later, around Feb 4 I called just
    to make sure it was on schedule again. Michael wasn?t in, and I spoke with
    another person, who informed me that his computer system was telling him it
    wasn?t going to hit their warehouse until Feb 16. I can feel my blood pressure
    rising now. Not his fault, but I am really getting frustrated because I was
    promised my couch and Michael knew I had guests coming in town. So I left a
    message for Michael to call me back. He didn?t, so I called him a few days
    later. He said the sectional arrived and there was a big tear in the fabric so
    they had to send it back to get reupholstered. I?m really annoyed now
    considering that he never picked up the phone to tell me this. So anyways, he
    said it should get in by the week ending Feb 16. So now I have to put my guests
    up in a hotel. 
    So I call the week of Feb 11 once again looking for an update. No
    call back from Michael. How did this guy get to be store manager in the first
    place?? Anyways, on Feb 14 he emailed me an update.  And I quote, ?The
    latest update is still the same. Furniture will ship from our plant the week of
    2/18 and should arrive into our warehouse by 22nd
    or 23rd. Once I get a notification that it landed I will call you to set
    up delivery.? So now I am fuming. This is NOT what he last told me over the
    phone. I forwarded the email to my husband to respond to because I knew I would
    not be able to conduct myself in an appropriate manner.  Michael told my husband that there was a fabric defect and they
    couldn?t get more fabric for a while to fix it. I don?t even know if he was
    still talking about the tear at this point. When my husband told him that he
    very late on this, he told my husband it could take 8 weeks for special order
    delivery and that was an ?estimate?. Well 8 weeks was up on Feb 22 and it
    should be in our basement by then. Then Michael told us that the order wasn?t booked
    in their system until Jan 5 and that?s when the clock starts. So really the
    couch wasn?t due until March 1. So despite the day we paid them, they didn?t
    enter the special order for another 6 days, AND they didn?t tell us any of
    that. 
    So to summarize, we were promised a sectional delivered to our
    house by January 28. The sectional was actually delivered on March 1. The
    communication was completely one way. Our salesperson, the store manager, never
    reached out to update us on anything. And to seal the deal, even the delivery
    guys (independent contractors) even said Michael N is a real ?used car salesman?
    type. They offered several stories on how Michael manipulated customers into
    paying extra for things like delivery up or down a flight of stairs, or
    charging customers to remove the old couch, which is actually standard and
    included in normal delivery. I was told by the delivery team that Michael used to work at the
    Mentor store also. Who knows where he?ll pop up next. I would insist on another
    salesperson or forget La-z-boy altogether. 
    If we could do it all over again, we would?ve bought the Broyhill
    sectional from Wayside. Dealing with Michael is not worth all the time and
    energy we wasted. 
    **Note ? We had minimal contact with other salespeople there, so I
    cannot say if our experience would?ve been different had it not been for
    Michael. But keep in mind, he is the STORE MANAGER and when you have terrible
    leadership and guidance like that, using misleading tactics and not following
    up with customers when their orders are late, it usually resonates throughout
    the store. 
    - Bethany J.
  • F
    I went to his warehouse and was trying to get some mattresses (3) and a sofa. Then I called back and canceled on the mattresses. We never were able to schedule a date for sofa delivery (that we paid for!!!!!) And we have called them on numerous occasions and to no avail. I want my couch or money back. Joseph Matejka needs to address this ASAP. He has ads in the Cleveland Plain Dealer, watch out for this guy.
    - LINDA P.
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Furniture Stores in Aurora

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