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Chimney & Fireplace reviews in Aurora

  • A
    Sooty Myke's Chimney Cleaning & Repair
    Had to get the chimney cleaned from years of the top cap being blown off and broken. Don't think anything was cleaned since the house was built but I don't use the fireplace. Anyways, Myke is very polite and fair with pricing and service. His wife is the receptionist and is exceptionally nice to work with and flexible for appointments. Myke ended up cleaning out a bunch of dead animals which fell in when the cap was off and also cleaned out a bunch of other junk from the environment. He laid down a huge quilt before even opening the fireplace and made sure he had cleaning stuff and a bucket handy at all times to catch debris and critters. Very good cleanup job where you wouldn't even know someone was over. Overall my fireplace was not in bad shape, but Myke did make some recommendations for external repairs for the condo association repair people which helped to greatly reduce the rain drippings I would normally hear in the fireplace. Fantastic business and genuinely helps with getting best value for dollar.
    - Elizabeth F.
  • A
    Top Hat Chimney Sweeps Inc
    We initially contacted Top Hat during a very busy season so we had to wait for a while for an appointment, but they showed up at the appointed time to do the work. Our chimney had a lot of build up in it, so on the initial trip Tom supplied us with a powder to spray up the chimney to help make the cleaning more effective. He returned at the end of the season to finish the job. Did not charge extra for the additional trip.
    - Leal H.
  • A
    Ray Arnold Masonry
    Crew arrived on time and set-up scaffolding and prepared the work area. Damaged bricks were replaced with others that matched the 60+ year old originals. Work area was completely cleaned before the crew left. Crew was as quiet as could be with no yelling, swearing, smoking or unsafe activity. All equipment was in good working condition and more than adequate for the tasks. We are very pleased with the results.
    - MARY L.
  • A
    Ray Arnold Masonry
    When we initially contacted Ray Arnold Masonry for an estimate we were pleased to see the gentleman brought a ladder and actually inspected chimney, he did not just eye-ball it from the ground. A few days later we received a detailed estimate on needed work and costs. On the night before the scheduled day we received a courtousy call reminding us the work would start at 8:00 the next morning. Caleb and Walker arrived as scheduled, introduced themselves and promptly began erecting their scaffolding and prepared the work area. They then chiseled away the cracked brick and deteriating mortar. A third gentleman, George, arrived and thouroughly inspected everything and began the restoration/rebuild of our chimney. They had carefully matched the 62 year old brick that needed replacement and preserved the original sandstone accent pieces. They matched the original details of the chimney's brick pattern when reconstructing it. It looks wonderful. The crew was quiet as their work permitted, no yelling and no swearing. They had no jobsite radio. No one smoked or chewed tobacco products. The three gentlemen were courteous to my wife and me and our little yappy dog. Their vehicles were parked so they would not interfere with our neighbors' routines. Afterwards everything in the work area was swept clean and hosed down. All material was picked up and the area looked great. Ray Arnold Masonry rocks!
    - MARY L.
  • F
    Campopiano Roofing Inc
    I hate leaving negative reviews for companies, especially when I never get a chance to talk to anyone. Right here at the beginning let me state the obvious, this company has 85 positive reviews at the time of this post. Their positive to negative ratio is excellent and purely based on the reviews that I've read I suspect they do good work. I sadly will never find out, I do not subscribe to the 1960s philosophy of the "Tin Man", if you're older than 50 then you will know what that means. I'm a very busy executive and my wife works swing shifts at a hospital making it nearly impossible for us to schedule a sit-down meeting with some home-improvement salesman who wants to give me his dog and pony show. I call this company on June 1, 2017 because one of my neighbors use them to replace the shake shingle on their home with asphalt shingle and it looks nice. The woman I spoke to was irritatingly condescending to say the least, and completely dismissive when I said that I only had a few questions that I needed answered before I was willing to talk to a salesperson. I have a very large shake roof and 38 double hung windows on my colonial that need to be replaced. One would assume that any company would be enthusiastic about quoting this job. I gave every opportunity for this woman to simply pass my contact information along to someone who can answer questions only to be refused with the statement that "that's not how we do things, we set the salesperson out to talk to you and your wife." I could not have been clear with this person that that was not an option and that I don't need the sales pitch. If they don't sell wood windows I'm not interested, if they don't do shake I'm not interested, and if they won't be professional when a prospect calls and they can find a different customer. I hope the owner sees this post because the only way that I have to judge his company is based on the person that I talked to when I call in. Very unprofessional.
    - DAN M.
  • A
    Professional Chimney Service Inc
    He showed up on time after confirming the day before. He was very on top of keeping the house clean where he worked which I really appreciated because I have new carpeting. He was very friendly, pleasant, worked quickly and efficiently. Since he knew I just moved in, he told me about my fireplace - what it's made out of, operation, cleaning, etc. Service was excellent!

    - Rachel J.
  • A
    Bravo Home Improvement & Construction

    Bravo Home Improvement did tuck-pointing on 2 chimneys and painted a dormer. I have a typical Lakewood colonial and I had a difficult time finding someone that would tuck-point the chimneys because of the height and steep roof. Jason Bravo responded immediately and came out to give an estimate. He was very professional and did a great job at a reasonable price. I would highly recommend.

    - michael k.
  • A
    Professional Chimney Service Inc
    It was a Big Deal offer.  It went very well.  He was on time and did the job.  I was happy.  It was the first time used them.  He was very clean and efficient.  I was worried that it might be a dirty job.  I was very happy with it.  The cleanup was excellent.  The price was very reasonable.
    - Veronica T.
  • A
    Fireplace Shoppe Of Northfield
    The salesperson at the store helped me select a good quality fireplace door and answered all my questions knowledgeably. A time was scheduled to come to my home and measure the fireplace opening. The person showed up on time and was very polite. Once the opening was measured they ordered the doors and scheduled the time to come and install them. The installer showed up on time and was very efficient installing the doors. I am very happy with the quality of the fireplace doors and customer service I received.

    - michele z.
  • F
    Advance Masonry & Full Chimney Service Inc
    I have no idea if this company is capable of providing the services that they advertise because the owner, Tony, stood me up on the estimate.They have a lot of feedback and the pricing seems reasonable based on other members experiences so even after reading a number of negative reviews about being unprofessional I called three times to get Tony on the phone once. We talked at length about exactly what I needed and he agreed stop by that afternoon to take a look at my chimney for an estimate. Because of the other feedback I specifically asked him to call me even if he got busy and wasn't able to make it, he gave me his word that he would. He "no call, no showed". I expect this type of behavior from 20 yr olds working their first job at a restaurant not a businessman.
    Three days gone by and I haven't heard a word from them even though I've called each day and left voicemails. This guy is a terrible businessman and does not respect his clients time. Based on my experience and similar reviews you're wasting your time calling him. There are plenty of other Masons eager for the business. 
    I have no doubt that he will respond to my review with some lame contractor excuse about this being the busy season, lots of projects going on,blah blah blah.... If you don't have time to take on new business and post something that says so.

    UPDATE 4/30/14

    Ordinarily I wouldn't dignify a response like this contractors with a reply however I find his dishonest posturing so repugnant that I really have no choice. Here's the bottom line: I called this contractor and he made an appointment to come over and give me an estimate... He never showed up. That's it, there were no maybes, he didn't say if he can get around to it, we had an appointment and he stood me up. The message hes referring to is the one right told him how unprofessional he was and that I was going to find another chimney company ( which I did on Angie's list was fantastic). So he didn't like the message? My chimney cleaning friend, I have a very simple solution to that.... It's an old cliché... Do onto others. You wouldn't want me wasting your time and jerking you around don't do it to Angie's list members or anyone for that matter.
    - DAN M.
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Chimney And Fireplace Contractors in Aurora

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