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Door Installation reviews in Alliance

  • D
    To the CC staff reading this: Don't contact me about this review. Don't offer me my money back. The above story needs to be publicly displayed so that potential customers know what they're getting themselves into.
    Too Long Didn't Read: I absolutely wasted my money with this agency and will never use them again. I will go out of my way to ensure everyone I know, knows not to hire them. Ever.
    Long story:
    I hired ChoreChaser for two jobs after seeing their straight A feedback here on Angie's.
    I feel that I can give them no higher of a rating than D, and it probably should be an F for the one job. And maybe a C for the other job.
    The first job was assembling one of those outdoor cedar playsets for my daughter. CC assured me that they had assembled these before and that it would be no problem.
    A date was set for a one man job at $30 per hour. CC called a couple days later and recommended a two man crew to assemble it quicker, but of course at $30 per worker. So $60 per hour!
    Now, the price would be a wash: Either one man at 16 hours, or two men at 8 hours. End cost would be the same. Fine.
    That sky-high cost should have been my first warning. However, I wanted this job done and I don't have the time to do it, so I agreed. Again, they have straight A reviews, so I was hoping for, and expecting, awesome work.
    The guys came out. They were 10 minutes late. Whatever, no big deal.
    While they proceeded to work for the entire day, my playset was not fully assembled and what was completed is some of the sloppiest, most incomplete, haphazard, unsafe work I have ever seen.
    Large portions of the playset were installed crookedly. Lock washers were used maybe 20% of the time. On my daughter's captain's swing, nuts were not used AT ALL and I found the bolt almost completely backed out. Had that dislodged and my daughter fell, CC would have a lawsuit on their hands.
    I have hundreds of extra fasteners sitting in my garage that they somehow managed not to use. Most of these are lockwashers.
    I understand that mfg's will often include extra parts, but not entire, full baggies. The more important areas of the playset, that received machine screws and nuts... they all require lockwashers. Since they're exposed, you can see plain as day where the crew decided to slip one on, and where they didn't.
    The playset includes a small rock-climbing wall assembled of cedar planks. The entire assembly is crooked and jig-sawed.
    The playset has two decorative trellis-style gables. They were both hideously crooked.
    The rock wall was fastened where the slide goes, forcing me to install the slide where the wall goes.
    All in all, I am hugely disappointed in the work performed. However, if I have to give them one benefit of the doubt, it is this: They didn't finish the job as they "had to be done by 4pm." Therefore, they didn't have time to go back and clean up their rough work, as any carpenter may do after the rough job is complete.
    Unfortunately, my total bill was $447 for an incomplete job (after being told, "I can't see how we won't get this done in one day. There are two of us (paraphrased)"). And what work was performed was terrible.
    For $447, I should have received accurate, complete, highly professional work. Instead, I received sloppy nonsense.
    Final grade? D, if only for the outrageous cost I was charged. The quote was not representative of the work performed. I could have paid a kid off the street $150 to assemble this playset with more accuracy and professionalism than what I received.
    Meanwhile, I had another CC laborer come out for a quote on installing a man door in an aluminum-sided pole building. This guy seemed much more "with it" and his quote was very reasonable, offsetting the atrocity that was the playset quote.
    We agreed on an afternoon time on a date the following week. He called "morning of" and wanted to cancel because of threat of rain and he didn't want to use power tools in the rain. Okay, fine, though most of the work would be inside the building. He asked if he could reschedule. I advised that I would call him back.
    I reckon he sensed he'd be losing a contract as he called back maybe an hour later and asked if he could do the inside work today and, if it rained, finish the outside portion later. I agreed to this, because again, it's a job I have wanted done for years.
    In his defense, he did "finish" the job in an afternoon, but it was sloppy. I wanted him to use lumber I had sitting here for the rough framing and an old door frame that I had found to keep costs and trips to Lowe's to a minimum.
    What I didn't know, was that the door jamb was cracked near the knob, rendering it useless. It was junk. I didn't know that, but I'm sure he saw it during installation. He should have told me, "Hey this jamb is unsafe." I would have opted for new wood. The rest of the framing features screws that aren't countersunk into the wood, leaving the heads exposed and the screw slots rounded out.
    After he left (and I decided I was going to reframe the entire thing myself), I was able to simply pull the door out of the jamb with one hand, snapping the wood into pieces.
    I literally walked up to it, put my hand on the knob, and pulled the entire thing apart. Seriously.
    Now, I can't completely fault him for all this as he stated it was going to be "a quick and dirty job" which I agreed to, but really... what is the point of the work if it needs completely redone? I spent an entire day building a new jamb and, reenforcing his rough framing and installing final trim.
    Basically, what it boiled down to, is I paid him $255 to cut a hole in the building, as I re-did everything else he performed.
    Final grade: C+. Loose, sloppy work, but I kind of agreed to it. However, he is a very nice guy that I reckon can perform much better work, if more time and money was allowed. Him wanting to reschedule irked me, though.
    - Nick K.
  • A
    He showed up when he said he would.  Assessed the problem and rebuilt the lockset.  He even matched the door stain
    - Martha F.
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Door Installers in Alliance

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