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Auto Service reviews in Alliance

  • A
    Nick Costoff was my sales person at Wally Armour in Alliance. I was very impressed with this young man. He first asked me what I was looking for in a car - features, gas mileage, body style that I like, colors that I liked, did I want a sun roof or not...got to know me and what I wanted in a car. He showed me a few cars, new and used, never tiring of my asking questions about them. When I decided that I wanted a new car he showed me one that I fell in love with, a black 200 with a moon roof and sport package! He took the time to go over my features on my car and was very informative about all of them. My navigation voice was very low and he showed me how to turn up the volume, which was nice so that I could hear my directions. He also made sure that I was very comfortable with my buying experience by taking the time to explain payments and such - he wanted to get me the best payment that he could. The purchase was done in a timely manner and Mr. Costoff was sure to take care of my every need. I will be back and I highly recommend Mr. Costoff!
    - Tanette P.
  • A
    When i went to wally armour i was greeted by gabe taylor and he was very easy to work with. I explained to him that i had so many issues with my last vehicle that i could not afford to keep dumping money into another used car. i also explained to him that i didnt have a very big budget to work with. being a single mom i couldnt afford to have 400-500 dollar month car payment, but gabe listened to everything i told him and he was able to get me into a brand new truck for under 300 per month and with no money down. I was always skeptical about dealing with car dealers but after my experience at wally armour they have gained a customer for life. i dealt with gabe taylor and joe warner and they were awesome to work with.
    - erica w.
  • A
    I bought my first car from Wally B. I went in with a monthly payment price in mind without a cosigner or any credit history. Wally B was able to tell me everything I would need to do to get the best interest rate for my situation and to be able to get the payment price I was looking for. He worked with me in finding a vehicle that suited me and my price range because the first car I looked into was sold. He took the time to stay in touch with me every step of the process from choosing the car to finding out if I was approved and for what interest rate. I have never had any maintenance or mechanical issues with the used vehicle I purchased. I plan to purchase another newer vehicle from them very soon and it is thanks to them I now have built my credit to where I will be able to get a great rate on my own! I have recommended many friends/family to Wally B and will continue to do so!
    - Kelsie P.
  • F
    My wife and I were in the market for a 2007 Ford Edge SEL.
    We found this one online about 90 minutes from our home. They would not permit
    us to take to our personal mechanic near our home due to the distance; however,
    they assured many times it was in phenomenal shape. I was very persistent with
    my salesman to ensure this as we were making a long commute to make this work.
    They were not very good on communication, but my wife really liked the colors
    of this particular Edge.
    Before I even get into the safety and quality issues they
    sold us knowingly, let's reflect on intentional deceit as to the actual
    mileage. When we arrived, only a week into our communications with the
    dealership, the vehicle had an extra 2,800 miles on it! What? According the the
    Carfax, and their online listing, it was received only 3 weeks earlier with
    2,800 less miles on it. When I asked about this blatant deceit, they advised
    that their reconditioning staff routinely take vehicles home. When I asked if
    they lived in Florida (this is the only way to account for 2,800 miles in 3
    weeks), they laughed but gave no response. It is what it is the impression I
    was left with.
    We did not want to use a mechanic we didn't know or trust,
    and we couldn't use our own to check it out. They offered a 48 hour 100% refund
    window to take it to mechanic, but we had to purchase it first. Once we got it
    to our home mechanic that same day, we discovered as follows:
    A detailed digital review of the inspection results and
    associated photos are available at http://bit.ly/1s4fhOw.
    There were a few concerns that make me seriously question
    the quality and competency of their maintenance and dealership staff:
    1) It is practically mandatory that air filters are replaced
    before selling - this was the dirtiest one my mechanic has ever seen. Please
    see photo at http://bit.ly/1s4fhOw.
    2) The brake pads were recently replaced but the rotors
    weren't touched and no lubrication was applied.
    This is poor/sloppy work at any garage. Rotors should have, at the very
    least, been resurfaced. Due to the complete lack of lubricant in replacing the pads,
    there is likely to be further issues resulting from the rust and the buildup
    therein. Please see photo at http://bit.ly/1s4fhOw.
    3) The transmission fluid is extremely overdue for flushing.
    The tint of it is not at all what it should be.
    4) The belts are in bad shape - the cracking is evident to,
    even to the untrained eye, and widespread.
    5) The windshield had a major chip in the windshield; such a
    safety issue should not have gone unnoticed in their safety inspection. It
    needs to be professionally sealed to prevent spidering and the resulting safety
    concerns.
    6) More than 10 spots were touch-up painted with completely
    wrong colored paint; a very sloppy touch-up application as well, worse I've
    seen in any car I've purchased. Many spots were not completed and others ended
    up on good paint while missing exposed metal. The correct color is easily
    obtained from dealers, such as theirs, as it's a factory paint job. Their
    reconditioning department should be embarrassed.
    I notified the dealership of these issues; directly
    e-mailing both of my salesmen as well as the dealerships managers and owners.
    Their combined response was in a voice mail voicing a distinct disinterest in
    fixing any of the several issues Wally Armour either ignored or failed to recognize;
    furthermore, they said it was my own fault for trusting them and not taking to
    a mechanic to verify their claims (speechless....they don't advise trusting
    them). I would hate to think they intend to send many other families to the
    same fate. They bragged about selling 200 cars a month....like this though?
    Steer clear people!
    As frosting on the cake, they promised us a gas slip to fill
    up before leaving the lot; they never delivered on this as well.
    It is worth noting that, on several occasions, I drilled our
    salesman, Jeff, regarding the actual condition of this vehicle so that we did
    not waste our entire day, several hours of driving two vehicles, and the gas
    expenses to purchase this vehicle; we seem to have been misled from the
    beginning. Jeff repeatedly assured me they were a reputable dealership and a
    top-notch safety inspection detected no concerns whatsoever.
    We intend to keep this vehicle; we put a lot of work into
    making this work out. We just spoke with the lead mechanic and he advised us
    that he would address the transmission fluid, belts, windshield, and filter
    immediately. We are going to do this. However, we also will be documenting this
    extremely unfortunate experience whereas even the most basic quality control
    issues were completely neglected and/or overlooked. I mean really, an air
    filter is a whopping $13 bucks. And the windshield - a safety concern that
    never should have permitted purchase without first being rectified.
    I have no complaint with a specific salesman's interpersonal
    skills, they were nice enough to complete their sale; my complaint is with the
    quality of product delivered and what basic control steps were ignored. A
    really disappointing experience with a reconditioning department; their basic
    safety and maintenance checks are also unfortunate.
    - TJ D.
  • A
    They are reliable and professional. They are knowledgeable, professional and not outrageously priced. He calls you back and lets you know how long it will take for it to be repaired and the work was done well.
    - Rosalind and Robert A.
  • A
    I definitely recommend them. They fit us in usually within the same day. Normally, they get us a really good deal on the parts. They don't upcharge us and I love that. They are all about making you happy so you will be a repeat customer. It is so nice. We have dealt with other mechanics and usually we are dealing with insurance dollars, but with STRATTON CHEVROLET we are not. We deal with the others when someone has hit us and the insurance cover it. I don't know how to compare with price, only what we have been quoted. Once it is repaired, we don't have to go back. They are good to work with.
    - Jason B.
  • A
    Their service department is very knowledgeable. The experience with them has always been fine. They do what they are supposed to do and they don't do up selling for unnecessary things like power radiator flush and things like that. They are defensive about suggesting that you do about some of that stuff. It is sensible but I am not offended by their suggestions. I don't like anybody else and it's just these guys.
    - Robert C S.
  • A
    unknown
    - Joseph C.
  • A
    unknown
    - Rob B.
  • A
    They are very reasonable and honest. An absolutely great company!
    - Jonathan C.
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Auto Services in Alliance

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