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Recent Cell Phone Service Reviews in Alexandria

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    Verizon Wireless
    I've had other cellular providers in the past.  For my money, Verizon is both competitive and provides reliable network coverage.    This location is an actual Verizon owned store as opposed to a franchise store.   I've been to both types of locations and definitely prefer the owned store.   They can often assist directly with changes or issues that a franchise may not be able to handle.    This is a newer location for this Verizon store.   They moved from their prior location across Tuttle and a little closer to the Tuttle mall.  Store is a little bigger than former location.  Traffic congestion can be a bit of a challenge at peak times, but does have more parking availability.   Pricing on purchases are comparable to others.  Talked with their service rep about my current plan and usage.   He was able to advise me on a newer plan that is actually saving me $30 a month and offering me better features than what I had.   It's not any special deal that expires after 12 months either.   I was quite please with that.  I had a pretty good idea what I wanted when I went in for my upgrade.  He knew his product.  Talked about pro's & con's for different questions I had.   I did not feel as if he was pushing any extras or additional products.   I was very pleased with the service and my upgraded phone.
    - JOSEPH E.
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    VERIZON WIRELESS
    Went in looking to get prices on a new iPhone as I'm a droid user and have been using hand-me-down phones for the past 10 or so years. My current phone is about 8 years old so I've been out of the loop and out of contract for quite some time. The gentleman who helped me (wish I could remember his name) was so kind, straight forward and helpful explaining the dizzying array of different phones and capabilities. Although I was in sticker shock (even with the 2 year contract) and didn't purchase a phone, I'll be back when I'm ready or my current phone stops working.
    - Christine S.
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    AT&T
    I had a $50 off a month deal for the new iPhone contract but then once that one year was up, it was going to go up $50 a month so I switched back to another company. I don't lose calls very often. The internet is pretty fast. I've been with them since they were singular and I've stuck with them because I have an unlimited data plan on my iPhone.
    - Matthew S.
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    SPRINT
    Very helpful in answering questions and providing good customer service. Great price and plan for the family, but has been a nightmare to learn to manage. Have experienced high charges for a stolen phone (my fault), high charges for kids accessing services not included in the plan (my fault) and charges to replace damaged phones (my fault). Reception is good except at my house which is frustrating and their fault.
    - EUGENE M.
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    VERIZON WIRELESS
    We had another wireless carrier who charged us exorbitant fees for plans with features we didn't need. When we told them about it, it was actually cheaper to KEEP the unwanted/unneeded stuff, but it still felt like we were being ripped off because our phones couldn't handle these things. Verizon sold us phones we could use, with features we could use or ignore at a reasonable price. The features we don't care to use don't get charged (unless used) and we NEVER lose calls like we did with the other company. The salesperson was so knowledgeable about the products and services that we have referred several people to them.
    - CRYSTAL D.
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    VERIZON
    We originally chose it because my husband was working for Circuit City. We've had them for a long time. I'm thinking that we will use them again but we are looking at other things.
    - ALICE L.
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    Verizon Wireless
    I just renewed my two year contract and added my kids to my plan. Their customer service is above standard and the call quality is excellent.
    - Keiana S.
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    FLEXICOM LLC
    Fantastic. I was accustomed to going to another store that is affiliated with my cell phone company...which is always packed, "take a number". This location always appeared empty, as it was on the day I went in to update my phone. The salesperson was very helpful, able to provide pros and cons about the different models. I didn't feel irritated from waiting in line, or rushed due to the line of people waiting behind me. After I selected a model, he then transferred the contacts from one phone to another. The whole process from walking in the door, to leaving, took about 45 minutes. It was the best experience I've ever had at a dealer of my cell phone service provider. On the parent company's website, it says this location is an authorized affiliate....whatever it is, I was much happier than at their other location. Additionally, I've been extremely pleased with the parent company's cellular service. They offer great range and I often have reception when others'phones do not.
    - Diana S.
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    AT&T
    I've used Cingular since 1999 and now AT&T since they've merged. Love their service, rarely a dropped call and no issues to speak of. Coverage is fantastic!!
    - Cheryl M.
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    VERIZON WIRELESS
    We took the phone into the store and the problem was acknowledged. Our new phone arrived quickly by Fed Ex. The staff then reprogrammed the phone with all the original numbers and photos. It was all very seamless. There was no cost except for the 2 trips to the store.
    - Mark T.
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Cell Phone Companies in Alexandria

Companies below are listed in alphabetical order.

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