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Marble & Granite reviews in Akron

  • A
    Boyd Construction, Restoration & Hardwood Floors
    They remodel went as planned, the workers were very professional, friendly and hard working. We gutted the kitchen and all of the existing flooring in the kitchen, dining room, living room, family room, foyer and a bathroom was also removed. We also widened a doorway, shrunk the depth of a pantry, and removed the soffit above the old cabinets. While making those changes we ran into some unexpected pipes, but the project still moved forward as planned. The workers are experienced and knowledgeable so they didn���t miss a beat! They were on time every day and worked all day. We used Boyd to do two bathroom remodels the previous year and their work ethic, attention detail, and quality of work made the decision to use them for our kitchen very easy.
    - Teresa S.
  • A
    Ohio Home Improvement
    Ohio Home Improvement is a superior company. The team led by Mike, included Don, Larry, and Henry did a fantastic job. We now have a gorgeous walk in tile shower with a beautiful accent trim. New tile floor, vanity with granite top, toilet and cabinet. The team are very professional, conscientious of the work performed. The house was always left in good order. The men went above and beyond. Just love our new bathroom
    - Sharon J.
  • A
    American Wood Reface
    I am so glad we chose AWR - our kitchen cabinets look brand new. The entire process went very well, from Mary Jo, to Terry with his helpful suggestions, to Patrick, our outstanding installer/carpenter. Patrick's attention to detail is fantastic - he did an excellent job. The quality of the product is excellent - solid wood doors and drawers that are beautiful. I love my new kitchen!
    - Carol L.
  • A
    Boyd Construction, Restoration & Hardwood Floors
    Very prompt, courteous, respectful and professional. Quality workmanship and attention to detail. Continual communication and updates on progress. Very attentive to cleanliness and respectful of the premises. Most highly recommend the company and they definitely take pride in their work.
    - Ron S.
  • A
    Ohio Home Improvement
    We could not be happier with our decision to hire OHI for our remodeling projects! We purchased an older home that needed extensive work. Mike Ross was our project manager on the first phase of our work, and we requested him back for the remainder of our projects. He takes great pride in his work and makes sure it is all done right. Shawn was the other main guy on the team and he was great, too. They were both a pleasure to have in my home every day and very approachable with questions or concerns. We are going to be tackling the Master Bedroom and Bath next, and I will not hesitate to call OHI for the work.
    - Robert K.
  • A
    American Wood Reface
    It was wonderful from the first meeting with MaryJo who helped us with design to the measurements to the final installation! Everyone was professional, helpful, courteous, and patient. Mary Jo followed up and was very helpful with planning and design. Roger, our carpenter, was amazing!! His work was flawless. His attention to detail is matched by none! He kept the mess to a tiny minimum and cleaned up everyday to the point I wondered if he was there! Roger was pleasant and patient and he went above and beyond what most carpenters would do! I highly recommend American Wood Reface. It could not have been easier and my kitchen looks AMAZING!! Thank you all!!
    - Joan M.
  • D
    Crown Tile & Marble
    On the date of the original installation (3/24/15) I reported to Crown that the quality of the work was unacceptable to me and I wanted it corrected. Given that I had paid them in full I expected my request to be fulfilled expeditiously; however, the lack of responsiveness and follow-through was astounding, with correction efforts not taking place until 4/27/15, over one month later. My vanity fits between two walls and the vanity top needed to be cut/installed to accommodate this. I am aware that the granite vanity top could not be perfectly cut and would not sit perfectly flush against each wall enclosing it; however, a difference of 1/8��� on each side (the front portion that would be visible since the side-splashes would cover the ends of the vanity top) is reasonable to me with regards to the maximum gap that can be present and caulked without looking like one was trying to cover up defective work. The gaps on each end of the vanity top were 1/4". Each of these gaps had been filled with an epoxy-type material that stuck out to me immediately when I happened to glance at it from several feet away (See Photos 1-3). Upon closer examination I observed that they used paper towels as a filler (the white material next to the epoxy in Photo 3 is a paper towel). 3/24/15 at ~16:30: Granite inspected and deemed unacceptable. Called Crown and spoke with Aubrey, who communicated someone would get back to me to schedule a follow-up. I was clear in that I could not take off any more time from work and the earliest appointment time I could make would be 3:30. I also provided my cell phone number. 3/27/15 at ~16:00: Called Crown and spoke with Aubrey to inquire about the status of my follow-up appointment. I was told that someone would be calling me. I communicated that I did not want the same installers sent back to my house to evaluate the work. I questioned the quality of their original work and I did not trust that their corrective action would be any better or that they could be objective. 4/1/15 (time not known): A message from the alternate installer (Mike) was left on my home phone sometime in the AM specifying that he could be at my house around 12:30. The alternate installer also called my cell phone and may have left a voice-mail (or thought he left a voicemail) but no voice-mail recorded. I was at work. This was frustrating because I specified earlier that I could not do any time before 3:30. 4/1/15 at ~16:00: I returned Mike���s call and specified that the earliest I could be home for an appointment was 3:30. He indicated that he would not be able to come until after Easter (4/5/15) and he would call me after Easter to schedule some time. 4/11/15 at ~11:00: Had not yet heard back from Mike. Called Crown (can���t remember who answered the phone) and expressed disappointment in the fact that a follow-up appointment had not been scheduled for me yet. Aubrey from Crown called me back and specified that they had been trying to reach me and left several messages (I only received the one on 4/1/15-I still have every message from them saved on my answering machine and cell phone). 4/18/15? (I can���t remember the exact date/time): Mike came to my house to examine the vanity top and tub surround. He ���eye-balled��� the gaps, stating they were 3/16��� and less and that was normal; however, before he came over and after he left I physically measured each gap to be 1/4���. I was advised that the larger gaps are to be expected when installing a piece of granite to fit between two walls. I communicated to Mike that if the vanity top could not be cut within 1/8��� of the required length on each end, rather than leave a large gap on each end that had to be filled with the epoxy material, I would have expected that one side of the vanity top be reasonably flush with one of the walls (within 1/8���), enlarging the gap on the other side that could be filled with a small piece of granite. Only a seam line that would run vertically down the front edge of the vanity top would be necessary and would be well-camouflaged: The corresponding side splash would have covered the top of it. Mike also had to make a point to specify that there was nothing wrong with the install and he installs granite just like this for million dollar homes and hotels and no one else had complained. 4/27/15 at ~4:00: Mike and another installer (I can���t remember his name) came to my house to fix the issues. For the ���correction��� of the original vanity top installation: - They corrected the front portion with which I had problems, but in doing so they placed the vanity top crooked on the vanity. One end of the backsplash sits flush against the wall while the other side is over ����� away from the wall (See Photos 4-6 ). All they did was produce more unsightly gaps that were worse than the original gaps that they had filled with the epoxy material and paper towels). - I was so consumed with correcting the original issues that when I was inspecting the work, I ignored the other areas. About an hour later I went back to the bathroom and the side-splash had fallen off. When I went to push it back I observed the new defects described above. I called Crown immediately (spoke to Aubrey) and was very upset. She then called Mike and had him call me. He indicated that since he was already on his way home he did not want to come back. I explained the problems and he advised me to apply caulk to the gaps, which was very frustrating to me. I stressed that disguising defects with a thick application of caulk was unacceptable. He repeatedly told me that he installed the vanity top in the exact same way that it was originally installed and that I must have ghosts in my house and the ghosts moved it. I expressed my disappointment and indicated that I was a magnet for this type of bad work and he started to laugh. I was not intending to be funny with my comment and I found his laughter to be very disrespectful. I told him that I was angry and this laughing was making me angrier and I was going to end the phone call. I then hung up. I NEVER HEARD FROM CROWN AGAIN. I also did not call them because I did not want a company that unprofessional and as uncommitted to quality back in my house. I opted instead to try and figure out a way to camouflage it myself. It has been well over a year and I cannot find any way to fix this issue without spending at least another $500 and it will still look awful. If I install some tile the crookedness of the vanity top will still be evident and I will have to have an electrical outlet moved (the one in Pictures 4 and 5). NOTE: Aubrey was always very polite and professional. The "C" rating for professionalism would have been a "F" if it were not for Aubrey.
    - Dora B.
  • A
    Boyd Construction, Restoration & Hardwood Floors
    Steve and Jen along with their teams have been a pleasure to work with. We are extremely pleased with Boyd and the work that was completed. Our master bath remodel included building a new shower, new soakingtub, new cabinetry and everything else including tiling and lighting? Very flexible in terms of working how things were managed (acquiring fixtures, working with shower glass install, granite selection, etc, etc).
    While no construction project is ever perfect as there are always issues ? our project seemed to have very minor issues that caused no real challenges between us and Boyd. I do want to give Boyd a big thumbs-up for dealing with my requests as they did. I can be a bit overwhelming with my questions and desire for clarity ? so they did a great job managing a guy like me!
     Jen did a great job answering emails from me on a weekly (likely daily) basis ? which I really appreciated.
    The crew (Adam and Jeremy) were awesome. Everyday they laid out floor coverings from our front door to the bath room to keep the area from getting dirty ? and then rolled it up when it was time to knock off for the day. We felt very comfortable with them in our house. Anytime I had questions ? they would take the time to explain what they were doing and how it played into the overall project. There were a few days where I am sure I was more of a pest as I was working from home and checking in with them quite often to see how things were going (I am a weekend warrior and like to do projects so very interested in watching how these guys work, what they are doing, etc).
    The duration of the work was right in line with the quote provided ? although we had some issues that moved work out a few weeks due to unforeseen issues (ie ? we intended to keep our original cabinetry but when removing the old counter we realized we had to replace the vanity which delayed things a bit. To be clear ? this was a project issue and not caused by Boyd in any way.
    Overall ? we are very pleased with the project and would highly recommend Boyd for our friends and family. Now that we have the ?bug? we will certainly chat with Boyd next year when we start planning for a kitchen remodel we have on our radar.

    - tracy r.
  • A
    Our black granite tops are 13 yrs old.  They have become very dull; especially the desk area; due to its constant use.  There were rubber feet marks on the granite from my mixer and food processor.  We have  done constant cleaning with water and towel drying.  No accidents of any kind.
    We Called Stuart Smith to make an appt. .   Our call was promptly returned.  We had a meeting that went fine.  Understood what he said and answered all our questions.  We received a written quote outling the work and cost.
    Stuart arrived on time.  He applied tape around the range and kitchen sink faucets.  He covered the floors with clean drop cloths.  
    The work took a few hours to complete.
    We couldn't be happier.  Counter tops look brand new!
    .He did everything he said he would.  His new grount looks better that what the builder used.
    A few years ago, we had a full bath installed in our basement.  The tile man left us with two problems.  He did NOT apply a bead of sealer at the top of the tile shower stall.   And one corner of a tile wall had no grout at all.  Stuart fixed both problems.  
    Smith Marble Restoration possess honesty, integrity and professionelism.  I almost do not know how to react when a business treats me this way.   We are used to be treated as "Billing Dollars Only"  in our daily  routine.
    Stuart exceeded our expectations !
    We highly recommend Smith Restoration.

    - Gerald G.
  • A
    Chippewa Stone
    They were fantastic. They first gave us an estimate wich was very competitive and then we got to walk through their storeroom and look at the actual slabs of granite. We picked out all ore granite and am now waiting for our cabinets to be finished so they can install the countertops.
    - Joseph S.
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Marble & Granite Companies in Akron

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