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Furniture reviews in Akron

  • A
    Chagrin Valley Custom Furniture
    He gave me multiple choices for legs and finishes and made it just as promised. He was easy to contact and communicate with and I was even given a tour of his workshop. It was a very impressive experience. Highly recommend!
    - Darin M.
  • A
    George Knotek
    George came out MULTIPLE times to tune the piano and fix the sostenuto pedal. I think five times between July and November. He worked for hours at a time and only tried to charge us for the first visit. I guess he does all his work on grand pianos where the mechanisms are easily visible, and the upright presents some challenges as far as seeing what you���re doing. Anyway, I think it is finally fixed. If not, I have no doubt that he will be happy to come over again-without complaint and free of charge -to keep working until it is all done right. The only thing sort of negative I can say is that punctuality was not a strong point. I think he always showed up an hour or more past our scheduled time. But I just got used to that and planned around it.
    - Nathan B.
  • A
    ELLET UPHOLSTERY
    Kirk and his team are wonderful - they gave new life to a treasured, yet battered and *ahem* "colorful " family heirloom. I wouldn't hesitate to hire them again (in fact I've hired them to re-upholster the matching piece).
    - Kathrynn C.
  • A
    Victor Lia Refinishers
    Victor Lia Refinisher was wonderful. They picked up and delivered our furniture in a timely manner. They really helped us make decisions about our upholstery, and the cost was really reasonable. I would recommend them to anyone.
    - Margaret R.
  • F
    KIKO AUCTIONEERS & REALTORS
    Kiko's did succeed in emptying the house, which closed on time. But getting $33.05 for a lifetime of treasuries collected by my mom from her travels all over the world was not expected and a MAJOR DISAPPOINTMENT. Monday morning quarterbacking ... I would have rented space in a local storage unit and moved the valuable items there until I could have made a better economical/bottom-line decision regarding their sale - and NOT ENGAGED KIKO. Those with aging parents, especially if you live out of state, learn from my MISTAKE.
    - Samuella B.
  • F
    KIKO AUCTIONEERS & REALTORS
    This review is from a SELLER's viewpoint regarding Kiko's auction business. Today I received a check from Kiko's for $383.05. After paying $350 for Kiko's to send a truck from their own fleet with two workers to come and get my mom's household items which included china, glassware, two cedar chests, Al Jolson to Woodstock record albums, FIRST EDITION books with their original dust jackets, bedroom furniture and more ... MY NET WAS $33.05. I had underscored the first edition books and other "treasuries" to the young man - a fourth-generation Kiko - who had picked up the items along with a coworker - the house was sold and the closing was scheduled for the next day. He REASSURED me that the worth would be spotted by their team of experts and be promoted/priced accordingly. Plus he said he would be conducting the auction of Friday and would keep the value in mind. These are the selling prices of just a few of the items sold by Kiko's (before their 35% commission): * Washer & dryer - $10. * A Cedar wardrobe chest sold for $35, while the matching Cedar trunk drew $22.50. * A three-piece white bedroom set - $25. * An original Woodstock album is currently selling on Ebay for $99 - ebay.com/itm/Woodstock-* * Music-from-the-Original-Soundtrack-and-More-/22219��3287093?hash=item33bbc07fb5:g:P6YAAOSwaB5Xj-ag - YET that album and hundreds of other albums were sold as a lot by Kikos for a mere $25. * Hundreds of books, many first editions, averaged $5 a lot. * A very large framed print from the Metropolitan Museum of Art - $1. * TWELVE SHELVES of china, three patterns - $130. * Grandparents (1920s) record player - $10. * Wooden table with built in lamp - $5. * Push lawn mower - $7.50 * Wooded bookcase - $1. Monday morning quarterbacking ... I would have rented space in a local storage unit and moved the valuable items there until I could have made a better economical/bottom-line decision regarding their sale - and NOT ENGAGED KIKO. Those with aging parents, especially if you live out of state, learn from my MISTAKE.
    - Samuella B.
  • A
    A+ Furniture Upholstery
    I selected this company to re-upholster a sofa and two love seats based on the many awards and positive reviews they got from Angie���s List customers. I don���t know what happened, but when I was submitting this review, I could not see the ���Service Awards��� and ���Pages of Happiness��� that had been submitted by previous customers. Too bad, because in my opinion, they deserved all of them. Before selecting A+, I got three bids. A+ was the most reasonable of the three and the work they did exceeded my expectations. They stripped the furniture to the bare frame, repaired all of the defects, added foam padding to the arm rests , replaced all the foam in the seat cushions, and made sure they met our firmness needs before delivery to us. I give the owners, Marina and Arkadiy, the highest marks for service professionalism and quality of work.
    - Donald S.
  • F
    SUNSET STRIP UPHOLSTERY
    I called Sunset Strip & Upholstery - referred to me by a local furniture restorative service (now retired) ��� after looking over their website. A lady transferred my call to Tom, Jr. who explained the process of restoration. I asked for a 'ball park' price of restoring my large old rocker (Note: I paid $10.00 for it at the Goodwill resale shop - most all paint worn off, but in good rocking condition). Tom Jr. quoted a price of between $218.00 and $234.00 for the restoration of the rocker. To me, that was a highball amount I would not have expected to be much, if any more. At the time, it seemed the referral, website, representative and restorative recommendation of Sunset Strip & Upholstery were indicative of good quality work. I decided to have the rocker restored, and to bring along two plain, small wood tables (dinner tray size and smaller) for a quote, and have them restored as well. I have a copy of the ���estimate��� ��� appearing to be unclear - with some, but not all charges listed and no total balance. When I asked Tom Jr. about the charges and final balance, he avoided discussing them, even after I had given a deposit of $60.00 (my contribution ���in good faith���). The charge of $290.00 for the rocker was a great deal more than the ���ballpark��� quote that Tom Jr. told to me over the phone ��� but that was only part of what he was planning to charge me for work on the rocker! The charge for the tables seemed pricey. On pick up date, it became apparent and questionable as to whether the ���strip��� process was rendered at all, as watermarks remained visible ��� yet, we were charged for the service. My copy of the ���final bill of sale��� charges - some added on with black marker pen, and a total balance were beyond justifiable, and had not been previously discussed with me at any time ��� neither when I���d brought my furniture in for face to face estimated quotes, nor when I���d asked for a balance. I was shocked and disappointed to find I had been lied to about the intended cost of service when presented with the ���final bill of sale���. Injury added to insult - seeing my furniture after the so-called ���restoration��� ��� in NO WAY professional/good quality condition - spelled loudly and clearly the need for an advocate on my behalf. If I had known about Angie���s list prior to this ordeal and had seen the ���F��� ratings for Sunset Strip & Upholstery from other unsatisfied customers, I would have avoided using Sunset Strip & Upholstery���s service. The Rocker: I requested that the color stain (cinnamon) that was on my tables be used for the rocker, which matched our hearth���s mantle. Tom Jr. warned that the rocker, being made of pine (���thirsty���), could turn out somewhat darker than the tables. I said that would be alright - me thinking in terms of along the same hue. As it later turned out, the restored rocker was an unattractive dark, reddish brown; no match for the tables, nor for the mantle. As for the rocker's reconstruction,Tom Jr. told us that they would completely disassemble the rocker and make any necessary repairs before reconstructing it with glue. My husband (weighing approx. 230 lbs.) sat and rocked in the rocker and said it did not feel sturdy. I noticed a nick in the seat of the rocker that was not there when I���d left it. It looked as though something had dropped on it after it had been stained, exposing lighter wood beneath the stained surface. Tom Jr. said they could fix that. That should have been repaired before we came to pick it up. The Tables: Watermarks were still visible on the restored tables ��� the same ones that were on them when I���d left them to be refinished. Why? The tables were supposed to have been stripped. The strip charge for the two small tables was $68.00, and the ���finish��� was a whopping $168.00. The stain color used was much the same. Just a note: the tables, ideal to sit along side chairs, were given to us ���as is��� with watermarks. Before leaving my furniture at Sunset Strip, I was asked to read and sign a bill of sale estimate with its stipulations: ��� - DISCLAIMER; THIS COMPANY SHALL NOT BE RESPONSIBLE FOR CONDITION OF WOOD AFTER STRIPPING PROCESS. I DO HEREBY WAVE, RELEASE AND RELINQUISH RIGHTS TO CLAIM. ��� - PAYMENT IS DUE UPON COMPLETION OF WORK. CUSTOMER STATES ANY CHANGES TO BE MADE AT SALE OF JOB. ANY NON-STATED ADJUSTMENTS WILL BE MADE AFTER BALANCE IS PAID IN FULL. ��� - A $1.00 PER DAY, PER ITEM STORAGE FEE WILL BE ASSESSED 30 DAYS AFTER NOTIFICATION OF COMPLETION. UNCLAIMED ARTICLES MAY BE SOLD 30 DAYS AFTER NOTIFICATION I obliged, read and signed but the bill was incomplete. There were amounts listed on the top portion of the bill, but no total balance. I asked what the balance would be upon pick up. There was a charge of $290.00 for the rocker - $60.00 more than Tom Jr. had quoted over the phone to me, and with no explanation. I did not know that the amount was for the ���finish��� and that it did not include the ���strip��� amount of $90.00 and the ���repair amount of $124.25 (not listed until the final bill was made out when I came to pick up my furniture). I was left to think these last 2 charges were included in the new price of $290.00. I did not raise any questions except to ask how much I would owe for my three pieces of furniture after restoration. I wanted to know because I had to put money aside. I trusted that good quality work would be rendered. I offered to pay a deposit of $60.00, which I was told was unnecessary, but I decided to pay it in good faith. All the while I asked Tom Jr. for a remaining balance, he avoided telling me what the balance would be, and instead, redirected my attention, repeating that a deposit was unnecessary. He took my deposit and listed it on the bill. It was not subtracted until the day I went to pick up my furniture. On that day, March 11, 2016, all charges were filled in and tallied. It became apparent there were charges that I was not made aware of, but had been led to believe I was to pay a balance of $395.00 ($455.00 minus my $60.00 deposit), what seemed to be the total amount. . Fast forward to week 5: Tom Jr. calls and says the furniture is ready 1 week before the scheduled date for pick up. I asked if my furniture would not be in the way, could we please keep the original pick up date.Tom said that would not be a problem. March 11, 2016 ��� day of pick up: Tom asked if I had brought my bill of sale copy with me. I said no; I���d left it at home. Tom said that was fine and went to write up the bill. Meanwhile, my husband and I checked the furniture and noticed the aforementioned flaws. We conversed in short with Tom���s dad, Tom Sr.. Then Tom Jr. handed me a copy of the bill on which he had written the charge amounts in black marker next to the headings: STRIP: $158.00, REPAIR: $124.25, FINISH: $455.00, TAX: $49.76, DISPOSAL: $19.20. (Disposal? What did they have to dispose of that cost me $19.20?) Note: I did not speak with Tom about the watermarks, rocker stain, nor stability. Why? THE GRAND TOTAL BILL: $806.21 - Double the amount of the $395.00 I was led to believe was the balance. The new bill showed the deduction of my $60.00 deposit leaving a remaining balance of $746.21! My original copy was void of the above hidden charges, given this bait and switch gauge balance, purposely concealed Three different times when I told Tom that was NOT what he wrote on my estimate, (but I was led to believe I owed the amount I brought with me), he insistently and nonchalantly, repeated ���BUT YOU SIGNED���. Those are not fitting answers to a once trusting customer in shock and dismay, having to leave their possessions behind instead of taking them home. Terribly disappointed, I said I���d have to get back to them and vacated the premises. All pending, I have 2 copies of the estimate/bill: sans all charges/no total, and with all charges; totaled. Sunset Strip has my furniture, my deposit and several BIG FAT Fs on this report. Note: The day of the furniture pick up, Tom Jr. told us that he had more work on the board than he could handle and was having trouble finding help and getting the work out. He said someone young and inexperienced was doing their work, and what they liked about him was that he got mad at himself when he made a mistake - a sign to Tom of good character, and that���s why they were going to keep him. Hmm, makes one wonder if they overcharge customers as payment for their novice���s learning process/mistakes. At any rate, the customer not only gets a lousy job, but is also expected to pay a price above what one would pay for an excellent quality job. Why hire amateurs to perform work that requires a certain degree of skill, resulting in poor quality production, while taking advantage of unsuspecting, hard working customers; expecting them to pay double and triple the price for poor quality work; making them the scapegoat for faulty business practice? If Tom Jr. would have been honest with me and told me the total bill of sale would be $806.21, when I first came to Sunset Strip & Upholstery, I would have left with my furniture. That was known beforehand to be sure. But, as this played out, I���m most glad to have found out about Angie���s List from a friend. Now, hopefully others will be forewarned.
    - Annette H.
  • A
    A+ Furniture Upholstery
    Our cats had managed to pull a lot of the gimp (decorative ribbon-like material around the edges of furniture) off a Victorian reproduction couch and had chewed parts of it, so gluing it back on was no longer an option.  I cut off a sample of the gimp, and Marina sent me samples of what she could order, suggesting what might come closest to a match, since our precise color was no longer available.  I decided to replace all of it (about 12 yards) for a better match.  The result is perfect.  It's a pleasure to do business with them!
    - CATHERINE R.
  • A
    A+ Furniture Upholstery

    I took a photograph of the furniture, which allowed me to get a quick estimate.  I told Arkadiy that our cats had shredded the upholstery, so I was looking for a fabric that would hold up better in the future.  He immediately showed me a number of options, then we discussed things like the firmness of the cushions and the design of the table cover.  After he had the information he needed, his wife Marina continued with suggestions for matching materials, and worked out the details of scheduling and payment.  We dropped off the furniture a week later.  As the work progressed, I was sent photos--a nice touch!  They contacted me twice, first to ask whether I'd like decorative nails on the chair and ottoman (no additional charge), and then to ask whether I'd like them to make two pillows with the extra fabric.  After six weeks, the furniture was ready.  It is beautiful, and I am absolutely delighted.

    Arkadiy and Marina are true craftspeople.  Although I didn't have her do any work for me, Marina does extraordinarily beautiful embroidery on furniture.  They are meticulous.  Check out their work online and at their place of business.


    - CATHERINE R.
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Custom Furniture Makers in Akron

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