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Flooring reviews in Youngstown

  • F
    PAYNE CARPET OUTLET INC
    I recently had a sheet vinyl floor installed by Payne's. I paid the extra $600 to have them do the tear out and prep work of the sub floor. My floor never squeaked a bit prior to the install, Bill Sr admits this is true. It squeaks like crazy now. I have been put off for quite some time now, listening to one excuse after another as well as ridiculous reasons why this is not their fault. When I asked Bill Jr to explain to me why my floor is squeaking he got frustrated, called me an a#@hole and said "see you in court". They refuse to tear it up and fix it. They offer no solutions and no compensation. To add insult to injury I damaged the flooring just by pushing my dishwasher into place. I will be filing with the BBB soon and spreading the word everywhere possible to not patronize this business.
    - Anthony S.
  • D
    Residential Construction Service, Inc
    .    The representative was courteous. Explained what he would have to do. Left me with a rather ambigous proposal. There were no costs presented. Only statement as what was to be done.
         I did not use the contractor because it was way out of my financial range. I was not having cabinets replaced nor cabinet top. The under counter  sinks were to be replaced. Both of which were only set in with brackets. The floor tile was to be replaced  along with the tub surround tile. Owner was supplying the tile. The tub was to be replaced which was going to be supplied by owner along with all fixtures. Toilet not replaced.Basically it was a replace tile,tub and 2 sink labor cost.
        Now I don't know what the Angie's list process is when one does not use the service I have $ 899.00 invested in this project. Is any of that refundable? Please advise
    - Nancy A.
  • A
    Warren's Carpet One Floor & Home

    We had new flooring done for kitchen as part of a complete kitchen remodel.  A few weeks after the install as complete we noticed some scuff marks near the refrigerator that didn't really become evident until dirt had accumulated for a while,  We were unable to get the scuffed area as clean as the rest of the floor despite mopping regularly, including with steam mop.  My wife and I were convinced it happened when the installer moved our refrigerator back into place based on the location and shape of the scuff marks.

    The owner made an attempt to get the manufacturer (Mannington) to honor their warranty (we purchased their highest warrantied product but they rejected the claim because they said the scuffing did not occur in the manufacturing process).  The owner came over personally on several occasions and tried different ways to resolve the problem but finally determined that it was permanent. 

    I suggested that Warren's gave me a deep discount on new carpet for my Living/Dining Room, Family Room and steps, although not so deep that they would incur a loss.  He offered an extremely fair discount percentage off any carpet we selected (as opposed to offering me great price on a low quality carpet).  My wife and I picked out three different carpets, all of which were top quality.  I was prepared for the owner to try to make back some of the discount by charging me a bit more on the padding or install but he did not.  We're thrilled with the new carpet, can live with the slight blemish on the floor, and walked away with a great deal of respect for Warren and his local Carpet One business.  It was very clear that customer service was very important to him and that he made every effort to leave his customers satisfied.  

    I was not always patient during this process but Warren was patient, professional and fair from day one through the final installation.  His carpet installers were great guys as well.  I would use Warren's again, or recommend him to someone without the slightest hesitation.


    - Sean O.
  • D
    Tontine Carpet & Flooring
    Went to store to get details and look at samples.
    Store poorly organized.
    Sales people did not know about Angie List promotion
    Found someone that did
    samples seemed to be of low quality
    installation seemed expensive
    I went to Home depot and got a better deal and organization
    - Kendall K.
  • A
    PCJ General Contracting
    He is very busy, and he gave us an estimate and then came out again, to look at what he will be doing. He is punctual, I have tried several other contractors and they just blew me off. When I called him, I left a message saying please call us, if you feel you can do this work, and he called within 10 minutes, and he said that sometimes people get overwhelmed, and they feel that they are not big enough to do the job and they don't call back. He talked at length with me about the work that I wanted to do, and within a couple of days, gave me a verbal estimate, and gave me a written estimate, and he came back a second time to do the work. He is excellent.
    - Margaret B.
  • A
    The Carpet Collection Colortile
    Excellent service, quality and professionalism
    - Karon V.
  • A
    Absolute Hardwood Floors
    unknown
    - Nancy A.
  • A
    The Carpet Collection Colortile
    They did a great job, was on time. They did exactly what they promised.
    - James L.
  • A
    Jazz Hardwood Floors Inc
    unknown
    - Marian V.
  • A
    The Carpet Collection Colortile
    Everything went great and I was very satisfied. They are an excellent company with excellent sales personnel. The installers did a great job and I would readily recommend them.
    - Rod F.
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Flooring Installers in Youngstown

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