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Transportation reviews in Yonkers

  • D
    I found Matrix Limo through Angie's List last year and had used them once before. I was very happy with the previous service, so I decided to book them again for an airport service from my home in Westchester to JFK. The woman who booked my round-trip airport service was stellar, however, the driver's professionalism was terrible.
    About 15 minutes before the driver arrived, I received an email asking me to text the driver when I was ready. "...Your Driver Name Is MD He Is Driving   Car... " I had no clue as to what his real name was, and he arrived in an SUV, not a town car,  a few minutes before the email so I was unsure if this was my driver. In addition, there wasn't a notification in the window as to who he was or where he was from, and when I went out to meet him, he was playing with his phone not paying attention. My doorman had to knock on the window to get his attention.
    "MD" was helpful with my bags, and then drove me to the airport. I told him what airline and that I was flying to Puerto Rico. He then asked if I had my passport with me since I was going to need it to get into the country. I told him that, no, I didn't need a passport, just an ID because not only is it a US territory, but I am a US citizen. He proceed to make a few phone calls to ask his friends if this was true, and then told me that he was refused entry into Canada via train because he only had a green card. I told him that he was comparing apples to oranges and that I knew I wouldn't have an issue... He continued to drill me with questions, kept telling me that they wouldn't let me on the plane, that I didn't know what I was talking about and in the end told me that I might be okay... I told him that he should stop talking immediatley since not only was he aggrevating me, but he wasn't paying attention to the road. He just laughed. I asked as to why he was laughing and he told me that I didn't know what I was talking about! At that point, I emailed a complaint to Matrix, to no avail.
    A trip to JFK without traffic should take a minimum of 45 minutes from my house. He made it in under 30 minutes. Due to his speed, quick turns and lane changes I was nauseous by the time we arrived. I handed him $100 and asked for $7 back. He looked at me, snickered, shook his head and then agreed. (A 20% gratuity was already included in the price.) It took him a few minutes to find the change, and he left. After going through security, I called Matrix and filed a complaint and asked if they received my email. The woman had to go and look for the email, and that she would pass this along to her boss who had just walked in and he would call me back. He never did. Since I hadn't heard from anyone in 48 hours, I called them back today to cancel my reservation with them for next week. I told the woman why, and she told me that she would pass the complaint along to her boss and someone would be in touch... I'm still waiting for a phone call.
    - Mary D.
  • A
    I booked 2 or 3 days in advance. They were outside 10 minutes before the time, called me to let me know they were there, and took me to the airport. They were professional, minimal conversation, and took the most direct route. Overall, very efficient and pleasant experience.
    - Sara D.
  • A
    Jeff Miller is a gem. He treats me like a family member and is concerned about the safety of my 10 year old car. He explains everything in detail that I can understand and makes sure I do what is best for my safety. He is understanding of budget constraints and has worked with me to get the work done as I can afford it. 
    Last year Jeff did a lot of work on the car, timing belt and other engine repairs.  I trust him with my car and my life -- and travel about 35 miles north to go to him.

    I am moving soon to Texas and Jeff is very concerned about my car making the journey. I originally was going to pull a trailer, but Jeff talked me out of it. He does not want me breaking down along the way. As he said, he has no crystal ball and the car is 10 years old. He would prefer that I tow the car behind a small truck. This is not for him to make money, but for my safety and well being.

    I would recommend Miller Service to everyone in the Peekskill, NY vicinity.
    - Myra S.
  • F
    Called Valentine (3rd or 4th time using them) for a car to the airport on a very hot Friday in Yonkers (90 degrees). After they arrived 15 min late, it was apparent that they'd sent the oldest imaginable car with no air conditioning. As I'm 7 months pregnant and anticipated sitting in traffic for two hours (already built into the travel plan), I rejected the car and called the dispatcher. They were unable to provide a car with a/c so we drove instead. Very frustrating and disappointing.
  • A
    - Jared A.
  • A
    - Lily S.
  • A
    - vincent c.
  • A
    responsive, prompt, knowledgeable - excellent all around
    - v david b.
  • A
    - Sara D.
  • A
    The service was good we had no problems.
    - Stephen D.
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Transportation Services in Yonkers

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