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Physical Therapy reviews in Yonkers

  • D
    Visiting Nurse Service of NY
    When Emoy arrived and before the session began, as Emoy was washing her hands I informed her that, due to my mother's Alzheimer's disease, my mother had lost her ability to speak; however, my mother was still fully cognizant and she was able to respond to commands. I also informed her that I spoke with Dr. Weiner because my mother lost her ability to speak within one day. I feared she had had a stroke. But Dr. Weiner assured me that it was a sign that the Alzheimer's was progressing. Subsequently, an MRV test confirmed that the area of the brain regulating speech was deteriorating; an MRI confirmed that there was no stroke. At the beginning, Emoy had an excellent technique showing my mother how to walk, and our LPN, Bozena and I, complimented my mother on her appearance and how well she was doing as she responded to Emoy's command which were made in a normal tone of voice. At the conclusion of the physical therapy session, the three of us escorted my mother to her recliner because she was tired at that juncture. Then, out of nowhere Emoy began to raise her voice, even yell, and demand that my mother begin to speak. I was shocked. Emoy then threatened my mother and stipulated that if my mother did not speak, she would never return. Emoy then shouted, "is that what you want?!" "is that what you want?!". At this point my mother crossed her hands over her abdomen and chest area and closed her eyes. Knowing my mother, this was indication that she was trying to protect herself because she was terrified. This is when I cupped my hand over Emoy's left ear and whispered to her that my mother is one of the most obedient people I have ever met. If she could speak she would. I also informed Emoy that she was scarring my mother and because of her illness yelling at her like that might traumatize her and my mother will enter another "realm" from which she will never recover. I must tell you that I said all of this in a whisper not wanting my mother to hear. Instead of Emoy calming down, she began to yell "if your daughter doesn't stop talking to me, I'm going to punch her in her face, is that what you want?" and this is while Emoy had her hands on my mother, holding her shoulders back. It was also at this point that Emoy got so close to my mothers face that she nicked my mother's right cheekbone with her eyeglasses. At this point, my mother began to cry. Knowing my mother, she probably felt it was her fault that I might get punched. At this point, I politely asked Emoy to leave. I escorted her downstairs and in to the driveway. This is when I reprimanded her servery. After going upstairs to my mother, I found her crying and the LPN said "Emoy got in Ms. Mollie's face". Unfortunately, my mother was never the same after that terrible incident. What a shame that she started her day, as well at the PT session, with a smile and ended it tears. What the VNSPT did is tantamount to elder abuse. I was just informed, by her supervisor Miss Serrano-Ramos, that the case was closed for the following reasons: 1. Emoy claimed that my mother was hard of hearing. (this is a blatant lie, and it is not part of my mother's medical history. Her doctor will be writing a letter to confirm that my mother was not heard of hearing.) 2. She was raising her voice encouraging her patient to speak. (The PT session was over. Emoy is not a speech therapist, nor is she an occupational therapist. Therefore, it is not her responsibility nor part of her job description to administer speech therapy. Furthermore, would any speech therapist have the audacity to scream at a patient and demand that they speak? Because my mother was cognizant and she was being told to do something she wished she could, what Emoy did was actually make my mother feel even worse and thus caused psychological harm. Would Emoy have yelled and demanded that a patient, afflicted with Parkinson's Disease, stop shaking?). In summary, this is a case of a healthcare professional lying to their supervisor to save their job and their benefits. It is also the case of one healthcare professional covering the back of another healthcare professional. By the LPN issuing a sworn statement, and by my coming forward with this information during the face to face meeting on 4/21/17 with Ms. Ramos, it was my hope that the truth would come to the fore so that I could not only obtain posthumous justice for my mother, but better care for the next patient. From what I witnessed during this incident and other visits with Emoy, she has a volatile temper and her demeanor is inconsistent; one day she can be patient, kind, and pleasant, and on another day she could be rude and extremely impatient and bordering on violent. She had absolutely no right to harm my mother the way that she did. VNS is equally culpable by not conducting a thorough investigation and simply taking the word of one of their employees. What a disgrace and what a shame. I ruefully regret ever having dealings with VNS. I should also mention that after this incident I immediately called the office and asked that she never return and we hired a private PT who was the direct antithesis of Emoy - thank God. P.S. While the occupational therapist was exemplary in every way. I found the nurses to be kind yet always in a rush; VNS should be honest and admit that they have enormous case loads and the ratio of patient to nurse is not only unfair to the nurses but to the patients as well.
    - Barbara R.
  • A
    Lawrence Hospital Physical Therapy and Rehab
    Beverly and Edna the front desk managers were friendly and welcoming.  Denise Black the physical therapist my mother was assigned to is fantastic.  She is exceptional in every way- patient, knowledgeable, kind and very experienced.  She is generous with her advice and monitors the situation carefully.
    - Anne T.
  • A
    Lawrence Hospital Center
    I like everything about them, right from the receptionist to the physical therapy, the assistant physical therapist, to their equipments, their cleanliness, their professionalism and their effectiveness. I would continue to go there in the future.
    - Marguerite O.
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Physical Therapists in Yonkers

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