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Specialized Services reviews in Whitestone

  • A
    I'm very satisfied with the work done by Thomas James Roofing and Waterproofing. I called them when my regular contractor went out of business, and I am very happy with the work they did. They did a nice job on my gutters, and pointing on my old chimney and fixing some damage to trim from windstorms. Importantly, the clean up was perfect. The price was very fair. I intend to use them again for some waterproofing I need. I highly recommend this company.
    - Michael G.
  • A
    Excellent service. Danny called before coming over (as they said he would), arrived right on time, diagnosed the problem and did the repair. He then cleaned out the dryer thoroughly. I would definitely recommend him and use him again in the future. This is what service should be.
    - FREDI J.
  • A
    Job went very well, as described and promised by salesman. Excellent 25/50 year warranty. All high end GAF roofing products. Workers were professional, and good communication throughout the process. Clean-up was pretty good.
    - Philip N.
  • A
    We had investigated two companies before finally deciding to go with U. Santini Inc and I couldn't be more pleased. The guys were on time, professional and exceptionally helpful. Moving is stressful, and they made life so much easier. We had an estimate done prior to our move, my husband met with Simi (Simeon) and had nothing but wonderful things to say about his extreme professionalism, honestly and up front attitude. Super Mario, Oscar, John and Edwin were the perfect fit for our move. They took apart some of our larger furniture and packed some things that I ran out of boxes for. They loaded the truck with a smile, and had a wonderful sense of humor. We look forward to finding our home to have them move our items out of storage and into our new place. Thank you gentlemen.
    - Jacklyn B.
  • A
    Called Bill White on Thurs to look into replacing 2 skylights on roof. One was leaking so decided to replace both. Bill was able to come out same day to give estimate. Because both were standard size skylights, Bill was able to locate a supplier who had 2 available. Bill and his crew came out next day to install. They were very professional and knowledgeable. Prepped and cleaned up work site. Bill worked with me on price and we are very happy with the completed work. Would definitely recommend.
    - Timothy G.
  • A
    Very punctual and responsive. Did as was quoted with no last minute tricks for extra monies. Always responded to emails and hone calls even though I needed to delay the first appointment. Ralph and Rob were real gentlemen about everything.
    - Edward H.
  • F
    Sent: 6/13/2018 11:23:36 AM Eastern Standard Time Subject: STILL WAITING FOR CONTACT FROM YOU RE WASHING MACHINE REPAIR As per our phone conversation on 612/18, I am expecting to hear from you re installation of new circuit board for my Bosch washing machine. I have repeatedly attempted to phone you today; your message box is "full". Your repairmen initially checked the washing machine on 6/2/18 and told me - without examining the washing machine - that the machine needed a new pump. The repairman stated he was sure about this based upon his experience. As requested, I gave him a check (deposit) for $ 100; I was told that the total cost for the work was $ 245. I asked the repairman what if the pump was not the issue and he assured me that there would be no additional charges and that he would be able to fix the washing machine. On 6/5/18, the repairman returned with a pump which he installed. The pump did not solve the problem. The repairman stated that the pump was defective and that another pump had to be ordered. On 6/7/18, the repairman returned with another pump. He tested the washing machine which started wash cycle (which it had prior to the repair). He then left. The washing machine did not complete the spin/drain cycles (which were the original issues). The repairman returned on 6/8/18. He agreed that the washing machine was not operating properly. He then stated that the machine needed a new circuit board. I spoke to you and you told me that the new circuit board would be available on 6/12 and would be installed on 6/12. I phoned you on 6/12 and you told me that the circuit board had not been received by you; you proceeded to tell me that you expected to receive the circuit board on 6/13 and that you would phone me on 6/13 - in the morning - to make plans for installation. Again, you did not phone me and I cannot reach you. Have you contacted the company that you ordered the circuit board from? Do you usually respond - as you promise - to customers? I am very dissatisfied with the service that you have, thus far, provided. I have paid $ 100 Iand I still have a washing machine that is not operating. I am expecting a response from you. Please contact me at 718-352-4455 or 347-551-3847. Finally, on 6/13 late afternoon, I reached the same person with whom I had spoken before. He told me that the circuit board was now available and that the repairman would arrive at my home between 4 PM - 6 PM. No one came to my home; no one answered the phone. On 6/14, I again phoned. I spoke to the same person who offered no apology and who told me that he would return the $ 100 that I paid. I offered to pick up the money; he refused. He assured me that he would deliver the money that I paid as he was not going to complete the job. He made 2 appointments to do so and failed to keep the appointments. In addition to the above contacts, it should be noted that I have also made numerous additional phone contacts to this this appliance repair company - often the message box was full; when I did leave a message, no one returned my call. In summary, the repairmen from this company are incompetent, inconsiderable, and unreliable. I spent $ 100 - for nothing. I wasted considerable time waiting for repairmen who did not come or when they did come, were unable to resolve the issue. As a postscript to this message, I had another repairman from another company come to repair the washing machine on 6/15, The washing machine was repaired within one hour.
    - Marcia S.
  • A
    Wonderfully! Diane and her crew are professional, friendly and trustworthy. I've had them at my house several times for holidays and family gatherings. I've been attended parties where she was working and have been very impressed.
    - William B.
  • A
    Used them for siding and roofing several years earlier. Owner responded to my request to have the roof inspected on a weekend and promptly sent out a crew. Turned out that the silicone had split around window and needed to be resealed....water leak resolved and NO CHARGE from the company. I would highly recommend this company to anyone looking to have work done on their house. The owner and company went above and beyond to resolve my issue even though it was not a workmanship issue.
    - Michael P.
  • A
    Steve arrived on time and was very pleasant and professional. He diagnosed the problem as a bad evaporator fan motor. He had the part in his van and replaced it. He turned the refrigerator back on and it ran quietly! I would highly recommend him and would not hesitate to call him again if another appliance needed repair!
    - Susan C.
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Specialized Services in Whitestone

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