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Auto Shop reviews in Whitesboro

  • A
    Clinton Auto Service Inc
    They are very community friendly.  They are very nice deal with.  It is a great family owned business.  I can feel that I am welcomed there.  The employees are well trained to be very good to their customers.  They are a great company.
    - Janet S.
  • F
    Panellas Collision & Auto Service Inc
    Seven months after the services were done at Panella's, I discovered that a lug nut on one of the wheels was stripped and could be pulled off by hand without even turning it. This lug nut was different from all the others, not the original equipment, though I have never had any of them replaced. All but two of the remaining wheel nuts (15-2=13) were mounted so extremely tightly that they could not be removed with normal equipment (the wrench that came with the car and a piece of pipe slipped over to give more leverage). I was able to remove the remaining nuts eventually, except two that rounded off, using a five-foot long pry bar lashed tightly to a 4-way tire wrench that I purchased. The covers on three of the removed nuts were damaged by my efforts though I was able to get them unscrewed, and the only way I could remove two of the nuts was to spend hours carefully drilling and grinding each nut away all the way down to the base of the stud. A special nut remover kit did not work. Neither did an 18 mm wrench, the size needed when the cap comes off the nut. All told, I had to purchase 5 new lug nuts, and two of the wheel studs have a little thread damage which may or may not cause problems in the future. I spent about $60 more on other tools for this work. I also sustained injuries to both of my thumbs while getting the two rounded nuts off.

    See attached photographs #1 - #4:
    - #1 shows the length and appearance mismatch between the non-original "dummy" stripped lug nut on the left compared to a good one on the right: this was discovered on 6/28/13 and proves the shop substituted this one.
    - #2 shows the flattened threads on the same bad nut as in #1 (on the left) compared to a good one with threads intact. I had just greased the good one. This proves the shop placed an already stripped, non-original lug nut on one of the studs, tightening it just enough that it would stay on. I removed it with only my fingers when I discovered it. This wheel was running on only three lug nuts. Presumably the technician had irretrievably damaged the original lug nut and thrown it away.
    - #3 shows that the dummy nut has no "M" on it like all the others did, which further proves it was planted. See how the length of the out-facing rounded part on the left is greater.
    - #4 shows an intermediate stage of drilling, grinding, and hammering the first of the two lug nuts that would not budge, but rounded regardless of what wrench (3/4", 18 mm, or a special rounded-nut-removal socket) was used. Another commercial garage said that the only option for them would be to burn the nut off (i.e. welding torch) probably damaging the stud and maybe the rim. The first rounded nut took me 11 days to get off (after which I was turned away by the business owner) during which the car was undrivable; the second one took 5 days.

    Resuming my account, after removing just one of the two lug nuts that rounded (and none of the others that were overtightened), I called the shop and told the owner what had happened--and that I believed his technician had overtightened the lug nuts, even stripping one of them and replacing it with another nut that was stripped but would look okay, and asked if he was going to pay for the damaged lug nuts (and others that might be damaged), expecting that I would maybe hear a response of warranty contingent upon his inspection, since I did not know if the service was covered nearly 8 months after the service.
    Instead, he said there was no way he would pay for it (any lug nuts), that the technician was blameless, and immediately started questioning and insulting me. He said I wasn't qualified to do any repairs and that my tools were inferior. Why had I checked a lug nut 7 months later and not immediately after the service? Aren't I the one who is new to the area? He did not inform me of the 100% lifetime warranty, and the invoice had no warranty information.
    I refused to bring my car in and possibly have to pay for damage his technician caused in the first place and hung up the phone. His assumption of me as the customer is that I'm not to be believed, use lousy tools, am incompetent, etc.

    In addition, his employee passed my car on the state inspection knowing fully well that one wheel had only 3 of 4 functioning lug nuts, which I'm sure the state motor vehicles authorities would be interested in (unfortunately, too much time had passed for the state to get involved; but they were interested).

    The oil was overfilled by a half quart--this was the morning after the service as I recall, and I spent the morning removing the excess. But that is trivial compared to the other issues.

    Taking my car back to this place would be a big mistake. Completely outrageous!

    - Neil R.
  • A
    Riverside Automotive
    Because my husband owns a business, he has a lot of different vehicles. As soon as my husband calls them they take them right in. They fix the problem at a very reasonable price. They are very prompt; they will call him right back. If they do not answer right away, they will call and check to make sure everything is okay afterwards. They are very good. We would use them in the future.
    - Carol D.
  • A
    Cupolo & Son Automotive Inc
    My '96 Honda Accord has been leaking oil 1qt per month and after rec'v $300. est from Honda dealer I wanted a 2nd opinion. When I took it into this shop, as always they were very courteous, and took a look at it ASAP. John Capulo, the mechanic/owner, went out of his way to get me a genuine Honda filter (as I had requested) and cleaned off the oil that was spilling all over the engine compartment - the best that he could. He then found the oil leaking from a faulty $20.00 switch and replaced it. This is one honest repair shop and I would recommend them to anyone!
    - Melissa K.
  • A
    Cupolo & Son Automotive Inc
    My 1996 Honda Accord Ex Coupe's brake pedal went to the floor like a sponge, while I was driving it, and I noticed that it was leaking brake fluid. I called this little mom and pop village garage and they had me drop the car off the next day. The owner (also one of the few mechanics there), was very friendly, and down to earth. At the end of the day I did have to call and find out what the diagnosis/estimate was. When I took the car, for a few days, before I could pay to have it fixed they did warn me saying "be careful and don't take it too far, because the brakes could completely go at any time". Since I don't trust most mechanic shops, I called around to compare the price and they were half the price of the local Honda Dealership!
    - Melissa K.
  • F
    Carbone Honda Of Yorkville
    My 1996 Honda Accord Ex Coupe had mushy brakes and I dropped off night before for estimate. No one called the next day, so I called them and they gave me estimate double of any other local private shop. When I picked the car up I found my interior door handle broken off, which had been lose prior to BUT was operable! Any intelligent person could see that care needed to be used. The service advisor begrudgingly took a look at the broken handle and tried to tell me it was my fault for not telling them when I dropped it off, in their over night drop box. I went right to the manager and this "advisor" stood right there and con't to blame me to the mngr's face. NEVER again will I ever go here. Very rude and unprofessional.
    - Melissa K.
  • A
    I have been a customer at CAA for 15 years and have always been treated well and honestly. The bottom line is, you take it there and it gets fixed and fixed well. Another place may have a lower rate, but Dave goes the extra mile to make sure more expensive repairs aren't needed. He even did some extra work to claim a warranty on a muffler once.
    - J B.
  • A
    Safelite AutoGlass
    fine, except for a longish wait
    - Michele L.
  • A
    Steet Toyota-Scion
    - francis s.
  • A
    Steet Toyota-Scion
    It was very expensive. It was done very well. It was on the timeframe on when they said they would do  It was done well. The price was high but the part they had to change was expensive.
    - francis s.
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Auto Shops in Whitesboro

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