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Do be prepared for him not to respond to e-mails right away. He doesn't seem to have administrative help so he has to answer all requests during the evening. You'll have to wait a day or two, but the wait is well worth it.
The service man called from a blocked # and we could not get in touch with him. He called again on a Sunday and indicated he could come over. He did not tell us we would be charged for an 'emergency' call. So we ended up paying premium $'s to reconnect dryer vent.
I explained this to the management and requested we be charged the week rate. They rejected my request and said they would refund $35.00. Angie's list had a $25.00 coupon available for repairs over $100.00. In reality all they agreed to take off was $10.00.
What upset me about this situation is the take-it-or-leave it attitude. I have used their services a few times ..this particular call should not have cost me for than $50.00, tops $75.00 The technician was here no more than 10 minutes. I will not be calling them again any time soon.
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