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Explore Our Solution Center for Helpful Sunroom And Patio Builder Articles

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Sunrooms And Patio reviews in West Seneca

  • F
    Patio Enclosures
    bill wirth, who did the estimate, and guaranteed "one week" finish date wrote me an estimate for project. my main concern was installing a door directly from kitchen. there was a 2" step that i wanted eliminated. that was included in the estimate. never done. afterward they said it couldnt be done because the other stairs would be uneven. this was the objective and as professionals i believed they had a system in place to do what i wanted. needless to say they never arrived on time. just  showed up at random. as this job left was directly connected to my house i did need to be there when they worked.  i scheduled my medical appts. around their schedule and secured the house when i left. imagine my suprise to return home and find that the had actually broken in to do their sporadic work. i did confront them on this and was told that they installed it and knew how to get in! this happened several times.  their "7 days" in and out  went on for over 2 months!!! the problems were endless. as i was very very ill during their work they took full advantage of this fact and pretty much steam rolled me on my complaints. each and every one of the contractors wanted me to hire them on the side for work. EACH AND EVERY ONE!  bill the salesman and duane the main contractor took me for$1000. cash to drywall ONE wall. duane had originally told me not to tell bill but when i saw that they came to do the work after hours together i finally got the big picture.  they are still not done. the electricianscrewed up my whole electrical panel which is still not fixed. the only way to get brian the manager to return a call is to call the corporate phone number.  
    brian did come out  august 29, 2012.he gave me one wall of inferior vertical blinds to make up for the situation.   afterward, since my calls were not being returned  he did call and was alarmingly irate and told me he would send out an electrician but then I was done. he would not send out any of his people. he said I would have to sign off all issues. i spoke with him again thursday and he said  "ok I'll call you right back"   it's monday and I'm still waiting!!!!
    UPDATE:   NOVEMBER 13, 2013 -  It is now over a year later, i just had my electric fixed from what patio enclosures destroyed. final bill - $1320.00. apparently along with not wiring the sunroom correctly, removing a circuit braker completely from my panel, they broke the underground conduit which ran the electric to the pool and out building.
    * Approximately 6 monyhs ago i also had to hire roofers AGAIN to re-attach the siding as it blew down and i was informed that patio enclosures did not even attach it completely to the solid wall. they had "tacked" it to insullation. This was another $800.00.
    *** i have been hearing creaks and groans from the structure for several months, could not detect a problem until today. Now I see that the entire structure is slipping from the house. Also; Nothing was sealed or caulked so you can acually see daylight through the wall cracks.
    **** My complaints on Angies list lasted only a very short time, then Patio Enclosures managed to switch the negative complaint to the account GREAT DAY IMPROVEMENTS. This appears to be a type of "shelter" that contractors use to deflect any negativity.  I insist that this review be posted  under both names.
    * pictures to follow

    - Lynn P.
  • B
    Comfort Windows & Doors
    Their estimate was too high so I will not be using them.
    - Julia M.
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Sunrooms / Patio Enclosure Builders in West Seneca

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