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Door Installation reviews in West Henrietta

  • C
    Champion Windows and Home Exteriors of Rochester
    There were pros and cons.  The salesman did not show for first two appointments.  Called to cancel and he showed up later that day.  His demonstration was excellent and answered questions.  Said it would take 6-8 wks.   At 6 wks I called to check status; took a couple of days for a response.  At 8 wks I called and a message was left a few days later and said there was a factory delay.  I believe it was 10 - 12 wks l I called again and they called a few days later to say it was in.  Installment date was @ 2 wks later.  The installers were terrific.  However after they left, I tested the lock and found it too hard to lock so called Champion next day and they said they would send someone out to fix.  Two weeks later I called again and they didn't seem to know anything about it.  Finally scheduled someone about 2 wks later.  I think the quality of their product is excellent but they need to work on their public relations.  It doesn't take a secretary long to phone or email a client about the status of their purchase.  All above times are rough since I did not keep absolute track of days.
    - Barbara K.
  • B
    Renewal by Andersen of Rochester
    We decided not to go with Renewal By Andersen. There were several issues with them. They made several appointments and they cancelled at the time they were supposed to show up but when they finally came out, the gentleman was very knowledgeable and did a good job. Their promotion which was kind of misleading require that you have a minimum of so many windows before they would offer you that discount so it really wasn't what we were looking for. They left us a flyer that I thought maybe there was misrepresentation on what they had to offer. We're a busy family, we both work, we have little kids so our time is precious. They showed up at dinner time and then told us that, no, there's a minimum of five windows that you had to have. My husband was kind and said, we'll still listen to you, let's see what you got to offer. They cancelled another appointment. But the product was good, they had excellent products. The presentation was great but it wasn't what we were interested in and the price was the price of a brand new car for something that we didn't even want. The windows were excellent but we didn't have any work done. My grades are based on their scheduling, professionalism because you shouldn't really cancel appointments when you are out trying to get business and what they promoted, their promotion was not what they had on the coupon. I don't think that we never would have them come into the house if we knew they wanted to replace every window.
    - Joclyn G.
  • A
    Classic; Windows, Doors, Metal Roofing, Siding
    We started the search for new windows and doors in early December 2012. We got estimates from 4 companies, including Classic Window and Door.
    On the initial visit, Dan Looney, the owner, spent several hours with us to gather information, present his products, and walk us through the process of replacing windows and doors. He was very well versed in his products. Dan showed us three levels of windows; an entry level, a mid-range level, and a high end level. All the windows are manufactured by a company called Slocomb out of Wilkes-Barre, Pa.He explained the differences between each level without attempting to steer us to one level or another. All three levels appeared to be very good quality that met the Energy Star requirements and incorporated current replacement window technologies. Dan patiently took the time to answer all the questions we asked. On any question he was not sure of the answer, he took notes and followed up after the fact with the answers. Dan also explained the install process in detail concluding that the size of the job would most likely require about 4 days to fully complete.
    When comparing the windows Classic offered, I asked Dan to compare them to the products offered from the other companies I had gotten estimates from. I felt Dan gave objective answers without downplaying any of the competitors products. He mainly pointed out the places where the windows were the same and where they differed. If he could not objectively compare a product, he did not attempt to criticize the competitor's product. In the end, he basically stated that all the competitor's products appeared to be of good quality and then focused on his specific products and their features.
    Dan measured all the windows and doors which he took with him to put together an estimate. I asked to get a separate estimate for replacing the windows at each of his product levels. We received a detailed estimate within about 5 days. The estimate was roughly in the middle of the price range of 4 estimates we received.
    Dan returned for another couple of hours to review the estimate with us. I was considering using the entry level windows on the back of the house and the mid-range on the front (facing west). Dan did not attempt to direct me one way or another. He said his entry level window was very good quality and would do the job although the mid-range would provide a bit better performance handling the winds and the sun coming from a westerly direction. In the end, I went with the entry level on the back and the mid-range on the front. Dan adjusted the estimates accordingly and we decided to move ahead with Classic right before Christmas. At that time, we paid a 50% deposit on the project.
    Dan placed the order at the beginning of January with a target of about 8 weeks for everything to arrive. I contacted Dan in mid-February at which time he said the windows were in but he was waiting on the doors and they would be another couple weeks.
    At the beginning of March, Dan called to say everything was in and we scheduled an install date of March 12th.
    Dan's installers, Craig and Al, showed up promptly on the morning of the 12th. Craig evaluated the project and decided to move ahead with doing the window installs first. I asked what he had planned for the day and he said he would have all the windows installed and the inside work done by the end of the day. He also hoped to have the patio door in that day. Craig and Al went right to work removing a window and installing the new one before they moved on to the next one. It was obvious that Craig as the main installer had a wealth of experience working with windows and doors. By late afternoon, they had all the windows in along with the patio door. They stayed until around until early evening completing all the inside insulation along with the inside window trim. Dan stopped by in the mid-afternoon to check in on the progress and to get an status from Craig.
    On the 13th, Craig and Al again showed up promptly in the morning to work on the front door and the garage access door. For both of these doors along with the patio door, Craig was able to remove and reinstall all the wood trim which saved me the trouble of getting new trim that I would have had to stain to match the rest of the house trim. They also had to remove and reinstall the front storm door. They were done with both doors my late afternoon. Before they left, I noticed there was an air leak coming from the bottom of the new front door. Craig investigated and made some door adjustments. He felt he needed to apply some caulk along the bottom of the threshold. Rather then use a white caulk, he said it would not look good and he would pick up some more clear caulk so everything had a nice clean finish. Again, Dan stopped by to check in and get a status on the progress.
    The plan was for Craig to return early on the 14th to apply the inside caulk so I could head to work and then they would move forward with all the outside trim work. Craig showed up at the promised time even though he had forgotten he was not going to be able to do the outside work that day because of a prior appointment. But he took care of the caulking as he had planned.
    Craig and Al returned on the 15th and completed all the outside trim work along the back of the house. Craig returned again late morning on the 16th to finish the outside trim on the front top windows and again on the 18th to finish off the front bottom window trim, completing the overall project.
    Installation work and clean up both inside and out was excellent. The quality of the windows and doors was very good, except for a manufacturing issue with the front door windows. Dan stopped by late in the day on the 16th to take a look at the front door. He took pictures of the defect and said he would work with the manufacturer rep to get it resolved. Dan returned on the 22nd to provide a status on the door. The manufacturer will be replacing the door window glass and the window trim in early April. Dan also walked through the product warranties, explained the available tax credit for 2013, answered some questions, and collected the final payment.
    Overall, we have been extremely satisfied with our experience with Classic, Dan, and his install team of Craig and Al. I would highly suggest that anyone planning to have window and/or door work done to contact Dan for an estimate as on of the potential project contractors.
    - Christopher R.
  • C
    I did not like their work. It was not done properly the first time. They had to come back and fix the closet doors. The crown molding wasn't great. They had to redo the top of the bookcase as well. I had to call quite a few times.
    - Daniel C.
  • A
    Pleased with everything he did, will rehire company13 if needed to do more jobs.
    - Sonja T.
  • A
    Gary's Door Co
    - James B.
  • A
    The guy who performed the work was very good. All he does is install doors. He completed the job in about two hours.
    - Daniel C.
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Door Installers in West Henrietta

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