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Countertop Installation reviews in West Henrietta

  • F
    Miracle Method of Rochester NY
    DO NOT SIGN FOR THIS COMPANY UNTIL YOU COME SEE OUR HOUSE. The samples on display look great but don���t expect the same quality in your home. IT WILL NOT LAST LONG. Our work was done in September. At first I thought the kitchen counters looked great. I was thrilled, We were told what gentle cleaning products to use and, we were careful with that. However, in December, after rolling Christmascookies and setting baking pans on the island, I noticed a bit of difference in the shine of the counter in that area. A year later the counters look dull and worn -way older looking that the 1980���s counter top we replaced. We live in this house only 4 months of the year. My daughter is there on college breaks. Last summer she sent us a picture showing how the side of the counter was losing it���s finish. The bathroom was a disappointment from the beginning, except for the tiled tub walls which looked so much better than the fiberglass surround. We had picked a specked white with black & grey dots that looked like a stone finish. When it was done, it looked like 1960 and a kid did it. The tiny dots were streaks in many places. It looks really cheap. It had a mosquito sealed in it like Jurassic Park. When the Marc (?) came back to check the job he did have the mosquito sanded off but no replacement of sealer sanded off. The finish of the counter is terrible. If a bottle with sticker on bottom gets wet the print will stain the counter. So will makeup if you miss seeing it to wipe up right away. And you have to be sooo careful what you use to clean it up. Most things I was able to get up but one spot. yuk. The sink 3 years later is yellowing. Now to the new tub finish. I had them put on the rough stuff to help bottom not be slick. They never told me it would leave a bit off yellowsh tinge, but I can live with that. What upset me is Mark���s reaction when I pointed out the grey spots that made tub look dirty. He shrugged it off with the comment ���That���s from putting on the non-slick (my word) coating.��� AH NO!!! It���s underneath the coating. So now my tub looks dirty all the time. ONLY ONE YEAR LATER, we noticed a crack running from top to bottom of the tiles. We called and made an appointment to have them check it out. His comment was ���well, it looks like someone took a box knife and ran it down the wall���. Like any of us would do something like that to what I thought was the best part of the job. He made an appointment for the repair and we made sure we were there for the 8am appt. NO SHOW. By noon we called and secretary acted surprised that we thought we had an appointment. At 5pm the repair guy showed up, said he had never seen something like that and would have to do some thinking about what to do. WE HAVE NEVER HEARD FROM THEM AGAIN. This December I noted a crack around the faucet. We had to leave for FL So didn���t call them. When we returned, (tub had been dry 3 months), the crack had become something else completely. It was a plastic coating on the so called ���tile���! No wonder the comment about being able to use box knife to cut the tile! It was a super cheap plastic coating. Now everything looks older than the 1980���s stuff we covered up and we will have to replace everything they did. Take a look at the attached pictures. I���m pretty accepting not a perfectionist btch, but this really was my worst decision to do.
    - Lindsey F.
  • A
    SOLID SURFACES
    We went through a kitchen renovation and we needed new counter tops.  We began the process in September (before we even decided what we were going to do with the kitchen).  They were extremely patience with us and providing us a lot of options to choose from.  After we decided to go with them, I could not have asked for better communication.  They walked us through all the steps from choosing the type, to them coming to the house to do the measuring, to them doing the cut out and then install.  Everyone was extremely professional to work with.
    - David T.
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Countertop Kitchen Installers in West Henrietta

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