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Basement Waterproofing reviews in West Henrietta

Real People ~ Real Reviews ~ Real Results

  • During my first contact with Shane Armstrong (the owner), he talked himself out of a job. After listening to a detailed description of my problem with water in the basement, he told me it sounded like I needed the services of a plumber more than the services he provided. He then recommended a couple of plumbing companies he had worked with. I contacted one of them and had the main drain out of my house replaced with PVC pipe (it had been clay tile pipe sections that had deteriorated over the roughly 60 years since the house was built and which were plugged with tree roots). This improved the situation greatly and solved our major problem. I tell this story to illustrate the kind of guy Shane is. His integrity compels him to be more concerned with solving problems than with making money.
    A year later, after a particularly heavy rainfall, we had several areas in our basement where puddles of water had appeared (in contrast to our previous problem where there would be at least a half inch of water covering the lowest corner of our basement). Clearly we still had some issues, so I contacted Shane again. He came to our house to assess the situation. At first, while in the basement, he tentatively suggested some solutions that would involve digging some trenches in the basement floor (we have a finished basement). Then we went outside to walk around the house. Shane immediately noticed some problem areas and tied the locations to where the problems in the basement were.
    Gradually a plan evolved that would not only address our remaining water issues, but would also add value to our home with a combination of landscaping, additional drainage pipes and the addition of a beautiful patio to direct the flow of water away from our house.
    Although Shane was frequently on site, he employs a crew of impressively competent people. Although this may not be important to the final results, they were also quite personable, which made them enjoyable to work with. They were conscientious and would leave things in a state so as to minimize any issues should it rain before they came back. They also left the site as neat and picked up as possible at the end of each day. If something went wrong, they always fixed it so that it was better than before. As a case in point, during the excavation for the patio drain, they accidentally severed an underground electrical cable that supplied power to a nearby outbuilding. They replaced the cable with a new one the way it should have been done originally, in a protective conduit.
    All in all, we are extremely pleased with our new patio and all the work Armstrong Waterproofing did for us. The company, and all of its employees, are topnotch. They look at the big picture when solving problems. As an example of their philosophy, during the course of the work, time and again I would hear the mantra "Think like water". I wouldn't hesitate to recommend them, and, as a matter of fact, we're planning on having them do some more work for us in the future (we had to focus on the most important things first).
    - John P.
  • Shane spent quite a bit if time evaluating my needs.  He was very knowledgeable and pointed out all the necessary work.  After
    explaining what needed to be done, he went beyond & told me how my sons could do this for me.  He also provided the name of a trustworthy business to address my driveway needs.  The visit ended with his offer to help further if needed, a handshake & a "God bless you."  You too Shane!
    - Deborah H.
  • From start to finish the members of Jamie's crew were fantastic! It was a big job with lots of heavy items to move around and they did an excellent job. We could not be happier =). Our basement looks like new and we feel like we have recovered a significant area of usable space! Thank you!!!
    - Tammy B.
  • They did an excellent job. It was really a dirty nasty situation and I was thrilled with the results.
    - Natalie J.
  • They were excellent, timely, professional, and easy to work with. They were very considerate and very nice people. They were on time and very easy to talk to.
    - Gary B.
  • They gave me an estimate on mold removal and waterproofing my basement. He was very nice and was very honest. I am not sure if I would use them again because I have not used them yet.
    - diana f.
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Waterproofing Contractors in West Henrietta

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