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Door Installation reviews in West Hempstead

Real People ~ Real Reviews ~ Real Results

  • The experience was very enjoyable, no complaints. They did more than what we asked and did a great job at making an old house look new. When we called and let them know they had forgotten to do something they didn't make a fuss, they were very cordial and just sent someone the next day to finish it up. We liked the experience so much we are using Gotham for another bigger project.
    - Barnet N.
  • I explained to the salesman, Bruce, that I was interested in having Chrisnic perform work due to a recent schedule change at my job. He was professional and explained that Chrisnic is dedicated to being professional, not subcontracting work, and communicates clearly with its customers. My wife and I found the estimate to be reasonable, signed the contract and scheduled a walkthrough with the foreman (Junior). The poor communication began during the walkthrough. Multiple items I pointed out were not performed the first time, such as light switch placement, wall specifications or removal of dumpster once it was full (it remained in my driveway, full past the top for two weeks).
         Work began, however it seemed as though the workers were subcontractors. The carpenters may have worked for Chrisnic, and two (Greg and Jose) were fantastic. However the other contractors were not able to communicate with anyone from Chrisnic and were unaware of how the job would progress (when the next workers would show up).
         Electrical and plumbing work was simple, but it took a few tries to get the switches and fixtures right (as discussed during the walkthrough). The electrician came back to fix the problems a few days later. Also, one switch was not wired behind the wall, and I was left with just wiring going through the sheetrock to the switch until the solution by Chrisnic was to install electrical conduit up the wall to the switch.
         During the sheetrock installation, I found the contractors used the only tools I didn't lock up (circular saw, sawzall, drop lights); ate food from my shelves and hid the wrappers behind and under items instead of throwing them away; and were in rooms not being worked on (I could tell by the dusty footprints and dusty handprints on items they had no reason to touch, I mopped the floor each day to find new dusty prints each afternoon). The sheetrock was installed before a vent through an outside wall was made for a vent hood (as specified in the contract). The installers also failed to take measures to prevent the rest of my house from becoming dirty- I had to put up plastic walls and fix them every day after the workers left.
         The sheetrock installation was complete, but the walls were not fully taped "ready to paint" as the contract specified before work on the floor began. At this point, it seemed like Chrisnic was interested in only starting work, not completing it, as milestones in the payment schedule they established were "start of" each stage, not "completion of." The flooring installers were two separate crews- one did installation and another did finishing. They were from a different company (the vans and tshirts had a different name), and were subcontracted by Chrisnic.
         Next began installation of the cabinets (another payment due). Jose was very good at assembly and installation, as well as neat an clean. After a day or two of working alone, another carpenter, Donnie, showed up. Only after he showed up did I find a complete mess in my garage for more than a week and empty beer bottles in my yard. His attitude towards my wife was unacceptable, as well as his unprofessional temper tantrums. He also installed the sink base cabinet incorrectly, causing it to have holes for the water and waste cut in the back instead of bottom. Those holes remain. The exterior door was installed, but the outside was not capped or caulked (once again, a phase started, but not completed).
         The lack of progress and days of no workers showing up caused us to become concerned. Bruce agreed to return to walkthrough the project and set a timeframe for completion. He told us that there were problems with Junior in the past, and he was see to it a new foreman (Dave) was put on the job. We were told Dave was a general manager and "the buck stops with Dave."
         Not soon after Dave took over and losing power in my garage and basement, I found exposed wiring in my basement and an inadequate junction box (plastic receptacle box pushed above drop ceiling). I called Dave and he agreed to come the next morning to look. He came the next afternoon (I understood he was fitting me into his Saturday schedule) and agreed to fix the problems. He was also surprised by the electrical issue.
         Cabinet installation continued without a problem, as well as molding. Despite his unprofessional demeanor, Donnie did do some excellent finish carpentry work.
         At this point, however, the walls had yet to be taped or sanded completely, and were not ready to paint. I called multiple times to have the walls sanded, as that was the only part of the project remaining that would cause a mess. Once sanding was complete, I could take down the plastic walls. After multiple calls, I came home one Saturday afternoon to find one subcontractor in my kitchen sanding the walls. He stated he was told there was a small amount of work, but it looked like there was one or two days of work for at least two people. He told me his boss, Tommy, whom I never heard of, would call Chrisnic to schedule additional days of work. I called Dave, who actually yelled at me.
         Finally it was time for appliance installation. The wood floor was gouged by the refrigerator being pushed in place, the refrigerator was dented and scratched, the range was pulled by the top control panel, causing nuts and washers to be pulled out and frame bent, the dishwasher door was cracked and the hood was not installed properly to accommodate for ductless operation (since they never did cut the vent hole).
         The flooring contractor came to finish the floors, which were bubbled, faded and inconsistent, as well as gouges left by workers and not neatly transitioned into the existing floor (as was agreed during both walkthroughs). My wife emailed Chrisnic explaining her dissatisfaction with the schedule and her desire to deduct $200 a day for each day no one showed to complete the project. By this point, my wife was ready to have a baby any day, and frustrated the project was not progressing.
         From this point forward, only one subcontractor showed up, more than a month past the estimated completion date, to cap the entry door. When asked about the project, he stated he was a subcontractor.
         No work was done for a month when I decided to call the office for a certificate of completion. I assumed the company didn't want the final payment (a small amount) and considered a month of no work as walking off the job.  i called for two weeks and was given the run around by office staff until contacted by Anthony (remember "the buck stops with Dave?"). After providing Anthony with a list of items not completed, he asked for photos. We sent him the photos, and a week later he responded he would finish the work and expect payment, or not finish the work and take us to small claims court or $1,750. He failed to provide us with a plan or timeframe for completion. I called the office and was told he had just left every time. I emailed him and received a response that his intentions were clear, and he assumed we didn't want to let him finish the work (even though we provided a list and photos). He said he was traveling for a family emergency and could not work on a plan, but instead I should be glad he took the time to respond. After my response indicating I called the office and was told he just left for work in the field, he actually emailed me his flight itinerary to prove he was gone, along with an unprofessional email. The adversarial and unprofessional behavior is consistent throughout most of Chrisnic employees.
    - Glen M.
  • So far, so good. We're almost at the point of installation. We're waiting, it's like another 10 days from when they estimated the time that the windows would be ready. When they came in to do the measurement, I was expecting a courtesy call. I just thought that they would do that, but they didn't. As far as the price goes, it all depends on the workmanship and they haven't done that yet.
    - Sherry M.
  • we moved to west hempstead this year and decided to finish the basement. I got the estimate from mike, which was fair, and he did the job. he started and finished as planned and it came out great.
    - george w.
  • My ratings on Responsiveness, Punctuality and Professionalism all refer to the installer, Mr. Kevin Drudy and the one salesperson who actually wrote out my order not LOWE'S in general. I wasted quite a bit of time in the store and on the telephone waiting for information.
    My first visit and conversation with a Lowe's door salesperson was unsatisfactory- I was told to buy the door and and then make arrangements for installation. I returned a second time, spoke to a different salesperson and was informed that the installer needed to take measurements (cost $35.00) from my house-which made sense- and that I would be contacted within 48 hours. Four days later, I called Lowe's and was told that someone would get back to me right away. They did not. The next day I again called and was told that the installer would call me. When he did, everything went well. He arrived promptly and the took the measurements. I called Lowe's again -as I was informed that I would be able to do- to order the door but no one answered the door department phone which necessitated another trip to the store. From then on everything was more than satisfactory. Kevin Drudy the installer called to make the appointment. He arrived at the time agreed and he installed the door quickly and neatly. He was very polite and professional and we are extremely pleased with his work.
    - PATRICIA M.
  • The workers are honest, trustworthy, quick and efficient without comprising on quality! Everything looks amazing!!! Work done within time frame and on budget!
    - Zahava T.
  • unknown
    - William H.
  • very nice people,good product and excellent installation!
    - Mark H.
  • Mark was always on time and was very dedicated to do the work in a manner that I was totally satisfied with. He has great patience.
    - Jean S.
  • Treven Contracting did a wonderful job! They were on time, very friendly, clean and always organized. Definitely would recommend this company!
    - Mark L.
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Door Installers in West Hempstead

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