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Eye Care reviews in West Falls

  • F
    McKinley Mall Lenscrafters
    I went to them because my husband went there and I was there a couple of years ago and I had a good experience with them. This time, which was about the 1st of February that I went back, all I wanted was new lenses for my glasses and it's not new glasses or anything. I had an exam, that went well. I got right in and right out and then they said, "Okay, your glasses will be ready in an hour." Okay, I came back at 1:30 they're not ready. But, in the meantime, before I had bought something and they had to make an adjustment on it, that took him like a half hour. But, I had to wait for them to tell me that they weren't ready at 1:30. I don't know maybe like 15 to 20 minutes. So, they said, "Well, come back in 15 minutes." By the 10 minutes gone, they can make an adjustment. Ten minutes had gone by, they said, "Would you want  to check on the lenses?" I said, "It's already done." (00:07:26 inaudible). "Well, I don't think that they're ready, but I'll check." It's kind of an edited there. (00:07:38 inaudible) come back in just two minutes. I came back in just two minutes, said that they at 2:30 for them to tell me they're not ready. So, at this point, I was really angry and there's no reason for me to have to wait that long for lenses. So the guy who was the intern there, was being trained, he came up to me and he said, "They should be finishing up now, they're coming out." So, I stayed about 10 minutes for them to make sure the glasses fit correctly. The reason for this was because there was only one woman there capable of taking care of further needs other than saying how can I help you. She's a little bit more experienced. I don't know what (00:08:30 inaudible) or ophthalmologist and she was waiting on everybody and there was about five, six people in the store. I could tell how angry they were. So, she waited on me and I said very nicely I told her my experience and I was talking to her, she went her back to me doing something with my glasses and she turned around and she folded her arm and she said, "If you let me finish what I'm doing, I'll get you out of here." So, I'm not very happy with that. So, I tried to email them my experience and the email wouldn't go through so I tried to call them and they said, "Well, we'll call you back within 24 to 48 hours." I can't remember. They never called. That was like February 2 when I called them. They never called me back. So, that was my very no good, bad day with Lens Crafters. I was waiting, I was in there, my appointment I think was at 12:00 noon. I never left there until 4:30, that included all the waiting. So, it was four and a half hours to get lenses put in my glasses and an exam. I'm not happy. Everybody but her is friendly.

    The doctor, I'd give her an "A", the other employees, I'd give them a "B", but the one who really waited on me, with the lenses, I'd give her an "F".

    The lenses came out better than they were.
    - DEBBY G.
  • A
    Western New York Eye Center
    - Kaylene W.
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Eye Doctors in West Falls

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  • Doc Wellbee

    3957 Pleasantdale Rd Ste 107
    Atlanta, Georgia