A Cleaner Image Cleaning & Restoration

B 272 Reviews

Founded 2005 • Angie's List since August 2010

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Licensing

Licensed
  • Trade License Number
  • 00906
  • Trade License Locale
  • NY
  • Trade License Authority
  • NYS Mold Remediation and Inspection Company
  • Trade License Expiration
  • 03/20/2021
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

Hours

Sunday
Open All Day
Monday
Open All Day
Tuesday
Open All Day
Wednesday
Open All Day
Thursday
Open All Day
Friday
Open All Day
Saturday
Open All Day

Company Contact

150 Orchard St

Webster, NY 14580

Description

We are now offering Coronavirus (COVID-19) Prevention and Disinfecting Remediation. Call our experts for a free estimate. A Cleaner Image is Upstate New York 's Residential and Commercial Restoration experts who provide an impressive list of services. From NYS Licensed Mold & Water Remediation, Waterproofing and Bio-Hazard Services to carpet, tile & upholstery cleaning, we are your one-stop-shop. From start to finish, we can facilitate these processes with the professionalism, quality & results to exceed your expectations. We guarantee our services and are committed to providing 24-hour service with a 60-minute response time in emergency situations. Call A Cleaner Image for your peace of mind for your home or business 585-377-1960...

Verified Reviews

272 Total Reviews
Reviews by Rating
A Rated
191
B Rated
39
C Rated
21
D Rated
11
F Rated
10
Read reviews by category
carpet cleaning (209)air duct cleaning (55)mold removal (23)basement waterproofing (20)tile installation (17)water and smoke damage (16)dryer vent cleaning (5)upholstery cleaning (5)home inspection (3)foundation repair (1)
Showing 1-10 of 272 reviews
F

RATED

11/24/2020

Awful, first appt serviceman arrived with no ladder, even though I clearly described the job as venting from the 2nd floor and a ladder would be needed, rescheduled for next day, OK. Next day serviceman arrives does the job and leaves, we think everything is OK. A couple days later, my wife does a couple loads of laundry and the laundry room feels like a sauna, apparently a leak in the vent. Calle...

DESCRIPTION OF WORK
Clean Dryer Vent

CATEGORY air duct cleaning

SERVICES PERFORMED? Yes

WORK COMPLETED ON 11/24/2020

SERVICE PROVIDER RESPONSE

Dear Mr. [Member Name Removed], It's unfortunate that you have jumped to this conclusion. Our technician brought to your attention the day of original service, and again on the complimentary second visit that you had improper sized venting. He also informed you of what needed to be purchased to correct the problem. On the third complimentary appointment, our technician not only called prior, he ca...
A

RATED

01/09/2020

Hired them two years in a row. Prompt polite and very good work for a reasonable price.

DESCRIPTION OF WORK
Carpet cleaning

CATEGORY carpet cleaners

COST $300

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 09/16/2019

F

RATED

01/08/2019

Horrible quality, service and customer service. I was quoted a price of $40 per item. I thought that was unusual because of the difference in size of the items. However, I was told more than once that was because it would simplify the process and what all even out in the end. I was not home when the work was done. Someone else was at the home in my place. He paid the bill that was given to him. It...

DESCRIPTION OF WORK
Cleaned sofa, chair, ottoman and area rug,

CATEGORY carpet cleaners,upholstery cleaning

COST $250

SERVICES PERFORMED? Yes

WORK COMPLETED ON 10/17/2018

A

RATED

12/18/2018

Great company to work with. Workers were friendly and knowledgeable. They answered all my questions. I would definitely recommend them.

DESCRIPTION OF WORK
Air Duct Cleaning

CATEGORY air duct cleaning

COST $359

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 11/12/2018

SERVICE PROVIDER RESPONSE

Hi Willaim, Thank you so very much for taking the time to give us your wonderful comments. We sincerely appreciate this. It would be our pleasure to be of service to you in the future. As our [Member Information Removed] to say thank you, we would like to offer you 20% off any future service with us. Thanks again, A Cleaner Image 585-377-1960
B

RATED

04/30/2018

Mold detected during inspection prior to sale of the house was correctly completed. The problem was caused by an unvented fan in a half bath. The worker connected the fan with a roof vent, but did it with a 25 foot long hose which draped across the middle of an actively used attic, creating a nuisance. The duct should have been placed between the rafters, but is lying on the floor in the middle of...

DESCRIPTION OF WORK
mold remediation

CATEGORY home inspection,mold removal

SERVICES PERFORMED? Yes

WORK COMPLETED ON 03/21/2018

Images

Photo for A Cleaner Image Cleaning & Restoration - 150 Orchard St, Webster, NY - 37024202
A

RATED

03/09/2018

I picked up a couple of chairs that had been in a library. The students treated these chairs like a trash can--food stains (looked like milk? Pudding? Oatmeal/cereal?) on several parts of the upholstery. I was able to make an appointment within a week of calling. The crew called to let me know they were AHEAD of schedule and to check if they could come early. They arrived an hour before the appoin...

DESCRIPTION OF WORK
Cleaned two upholstered chairs

CATEGORY upholstery cleaning

COST $125

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 03/06/2018

Images

Photo for A Cleaner Image Cleaning & Restoration - 150 Orchard St, Webster, NY - 36890350

+1 More

A

RATED

02/12/2018

Very well. I asked if they could do this about 2 weeks before Thanksgiving (not really thinking about "in time for") and explained that after Thanksgiving would be fine. They, however, called and said if I could bring them over 3 at a time (I have a small car) they would try. Long story short -- the job was completed before Thanksgiving (a bonus!) and the work was done well.

DESCRIPTION OF WORK
Clean upholstery on 6 dining room chairs

CATEGORY carpet cleaners,upholstery cleaning

COST $60

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 02/12/2018

SERVICE PROVIDER RESPONSE

Hi [Member Name Removed], Thank you for your kind words & taking the time to review us. As our way to extend our thanks, we would like to offer you 20% off any of our many services as the New Year begins. Please visit [Hyperlink Removed] for a full listing of how we may be of service. Best regards, A Cleaner Image 585-377-1960
C

RATED

01/13/2018

pros: nice people, punctual cons: One section of wall is weeping moisture. The debris they sanded from the wall filled the water crevice around the basement. This blocked any water from reaching the sump pump. After several calls and e- mails to have the work looked at, I was met with several excuses. No one has come to look at the basement and I now need to hire someone else to repair the problem...

DESCRIPTION OF WORK
I had my basement walls sealed and painted.

CATEGORY carpet cleaners

COST $3,000

SERVICES PERFORMED? Yes

WORK COMPLETED ON 12/04/2017

A

RATED

01/01/2018

Without a hitch. All expectations were met.

DESCRIPTION OF WORK
Mold mitigation in attic of property being sold.

CATEGORY mold removal

COST $2,250

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 12/07/2017

SERVICE PROVIDER RESPONSE

Good Morning [Member Name Removed], Thank you for your kind words & taking the time to review us. As our way to extend our thanks, we would like to offer you 20% off any of our many services as the New Year begins. Please visit [Hyperlink Removed] for a full listing of how we may be of service. Best regards, A Cleaner Image 585-377-1960
D

RATED

11/07/2017

Overall the service went well. No issues with the actual cleaning (well, its not like I can check their work inside the ducts!) other than they forgot to seal one of my ducts with the black plastic pieces. I had to call twice (first voicemail left without a response back after 2 business days), but resolved by mailing me additional pieces. Also, the worker offered to send me pictures of the dirt/d...

DESCRIPTION OF WORK
Duct Cleaning

CATEGORY air duct cleaning

COST $636.12

SERVICES PERFORMED? Yes

WORK COMPLETED ON 10/27/2017

Services Offered

NYS Licensed Mold Inspectors and Remediators. Commercial and Residential services available. Carpet cleaning, air duct cleaning, basement waterproofing, Airduct cleaning, tile and grout cleaning, upholstery cleaning, tile & grout, odor removal, water restoration, mold remediation, waterproofing, bio-hazard services, COVID-19 or Coronavirus decontamination, disinfection, and prevention. Emergency Services available 24/7 www.a-cleaner-image.com

Services Not Offered

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General Information
Free Estimates
Yes
Eco-Friendly Accreditations
No
Payment Options
Visa, MasterCard, American Express, Discover, Check
Senior Discount
10%
Emergency Service
Yes
Warranties
Yes