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Auto Shop reviews in Watervliet

  • B
    I didn't have a problem with them.  They are speedy.  I took my car there and I told them I had to go to the store.  I went to the store and by the time I got back they were done with what they had to do.
    - Roberta H.
  • A
    Whalen Automotive
    As usual, the wait time was reasonable in their comfortable waiting room (with free WiFi & coffee). They let me know that the brake fluid needed to be changed, as well, & were able to reset the "reminder" lights that had been driving me crazy -- my car's 'computer' system is enough to challenge anyone. Pleasant, professional & knowledgeable -- they're real mechanics, not a group of one-problem techs. The receptionist knows cars & car problems, as well, so I always feel confident about their services from the initial phone call through the the finished job. I've used Whalen's before with both my old car & the new one, and they've always been responsive -- whether it's mechanical repair, check-ups, oil, or parts replacement.
    - Ann T.
  • A
    Whalen Automotive
    John personally called me with updates and what they were doing to resolve the problem. I found the price to be very reasonable for the above repair and decided to have some additional brake work and NYS inspection done as well. When they had trouble with a part( parts for this car are not on the shelves anymore) I was called by the staff and notified. I had a rear PBR brake caliper replaced and emergency brake repair done. The price for this repair was again very reasonable
    - Alan M.
  • A
    Francis is old school hard days work for a fair days pay. Improvises where he can to save money used parts etc. Explained to me why lifetime brakes are as scam as one example. He's fair, honest and, as I said, hard working.
    - Michael M.
  • A
    The best service in auto anywhere in the Capital Region. Two brothers own and operate and  they have doing this for over 25 years. Honest as the day is long , friendly and real old fashion service.  Worth visiting and returning too !!!
    - Robert F.
  • D
    Mavis Discount Tire - Latham
    First of all - I thought everything was going to go fine.  I purchased the tires on the Internet & made a "drop off" appointment that had the terms - "drop the car off and it will be ready in 3 hours".  I dropped the car off Sunday, 09/14/14 at 9:00am, and received a phone call at 10:30am saying the car was "all set"....GREAT.  When I picked the car up, before paying I carefully checked the alloy wheel rims for any potential damage.....sure enough, one of the rims had "scuff marks" on it.  After talking with Rodney (Service Manager - who by the way is a very pleasant fellow); we settled on a $100. price adjustment, and I would take care of getting the Alloy Wheel re-finished.....all seemed fine - until I came home from work Tuesday evening and my wife found a wheel weight in the driveway.  I immediately drove over to Mavis to show Rodney this, and he agreed to rebalance all four wheels that night.  After waiting around for one hour, they finally got to my car and placed it in the bay right next to the waiting room windows.  I watched as the "mechanic" worked on the car - he placed each of the wheels into the wheel balancing machine - and I was watching carefully - he placed one single "clip on" wheel weight on each of the wheels.  It seemed as if he was in a feverish hurry to get this job done.  Oh, and I was also told by another employee there that these "clip on" wheel weights "always fall off"?!?  So now - fast forward to me getting the car back; driving home, and everything again "seemed ok" - until the next morning - I was driving to work and was about 100 yards from my house when I heard a loud "thunk" under the car in the wheel well - I turned around and searched the street and guess what?...yep....another wheel weight flew off!!  At that point, I decided it would be useless to go back to this Mavis and get the same type of wheel weight again.  I called my car dealer and discussed if there where OEM special weights to balance these wheels and he said that the wheels need to be carefully cleaned off and "stick on" weights are what they recommend.  I made an appointment with the dealer to have them rebalance the wheels (today) and then proceeded to call Mavis Corporate headquarters to file a complaint about the quality of service I received.  I was told a district manager would call me back, and sure enough, within two hours I did get a phone call.  After explaining the entire situation, the District Manager agreed to refund me $10. per wheel ($40 + Tax total), and I would get the wheels rebalanced at my dealership ($60. + Tax total).  I had to go to Mavis to collect my refund, which I did....Rodney waited on me and even with all the trouble with this job, he was still pleasant with me.  Overall - the company works with you to resolve issues - but - there shouldn't be so many issues in the first place.  The employees here all seemed rushed, and they are trying to fit 10 hours of work into an 8 hour day - not good and it shows in the quality of workmanship - oh and yes the core business here is tires, so you would think they could use quality wheel weights that stay on the wheel?
    - MICHAEL S.
  • A
    Whalen Automotive
    Went great.  Replaced rear suspension parts that caused my vehicle to fail the NYS inspection.
    One of the most honest mechanics I've ever met if not the most honest and that is rare in the automotive repair business.
    - Gregory R.
  • A
    Nick was very accommodating in providing me with a reasonable price and then working with me to see that I was happy with my purchase. The very competitive flat price I was quoted was the price I paid without all the unnecessary add-ons the chain stores tacked on the final estimate. (Sears actually tried to charge me an extra $120 for TPMS valves I didn't need and they all charge extra for balancing.) I ended up with a better tire than I'd planned on but they ride smoother, quieter, and have better winter driving characteristics.
    - Lee S.
  • A
    Broadway Auto Clinic
    I've been going to Broadway Auto Clinic for at least 10 years now. Owners Sandra and Scott are great. I ordered 4 Continental CrossContact LX20's from Tire Rack had them delivered to their shop. They mounted, balanced and installed them onto my 2008 Ford Escape Hybrid. I gave them permission to road force the tires if necessary as I love a smooth ride like it���s from the factory. I also had them check the alignment and it was found minorly out of spec, they tweaked it for a discounted price and provided a printout of the alignment (before and after). Very pleased with their work.
    - Nicholas H.
  • F
    Jiffy Lube failed my inspection because they claimed my rear break pad was to warn and there was pitting on my router. Upon conversing with the mechanic, I had him re-pull the rear wheel and show me. I stated that the pad was not to warn enough to fail an inspection as it had more than 2mm worth of pad, which passes NYS inspection and that pitting on the router does not fail an inspection. With 116K miles on hybrids pads and routers, a little pitting is not unheard of. Anyway at this point the mechanic won't budge as he doesn't want to admit being wrong, so I, unhappily paid for the inspection and left never to return.
    - Nicholas H.
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Auto Shops in Watervliet

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