Custom cabinets and open wall between two rooms
TOOK SEVERAL THOUSAND DOLLARS AND NOW NO SIGN OF HIM. We initially had two contracts with Doug to be completed back-to-back: 1) open a wall between an office and dining room, and other miscellaneous items, and 2) build and install two office cabinets and baseboard heater cover. Up front we had paid him material costs for both projects. He completed the first project very much to our satisfaction, and we paid him in full on 3/23/18 for that first project. At that time, he said he would have the cabinets finished within a week. The second contracted project was to be done in conjunction with the first project. After nearly a week of not hearing from him, we contacted him to get an update on the cabinets. He said he was having an issue with the paint and had to put on another coat. We asked him to send us a photos of the cabinets as we were looking forward to seeing how they were coming out. He scheduled the install for 4/13 with, but the paint issue continued. He scheduled 4/20 to install, but again we were advised the paint problem was unresolved. We again asked him to send us photos of the cabinets which he never sent. He said the paint was coming out like “orange peel” and he didn’t know why. He said he would reduce the price of the project by $500. because of the delay, and that he was in the process of sanding them down. He said that if he couldn’t get it right to our satisfaction, he would refund us the material costs. We told him no problem, but again asked for him to send us a photo. For the third time he agreed, but we never received photos and haven't heard from him again. For the past 12 days, we have left many messages and sent him an email and we have received no response. We even had a friend call him to see if he would pick up his phone concerned that he may have had some sort of health emergency. We really liked this guy and his work!! He called her back thinking she was a new potential customer leaving her a nice phone message...We have a problem...
