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Recent RV Dealer Reviews in Walworth

  • F
    JOHNSTON RV COUNTRY
    I purchased my brand new camper from Johnston RV back in Spring of 2018 from a camper show. Before taking possession of the camper I was called by Johnston RV that they saw a gouge on the linoleum floor in the bathroom, but that they would fix it before I picked it up. I was called again before picking it up to tell me that they did not like the fix that was done, so they needed to keep it a bit longer to fix it correctly. After using the camper the summer of 2018 the spot they "fixed" was already peeling up around the edges. I was called by the owner who told me that the service worker who made the "repair" didn't use the correct floor adhesive. He went on to say that the employee no longer worked for JRV due to poor workmanship. The owner told me, he personally cut the peeling up piece of floor out to complete a temporary fix, and that during the winter of 2019 he would make sure they fixed it correctly. After talking to the owner again, it was determined that the best fix for the floor was to take up the entire floor and re-cut a new one to replace it. He mentioned that it will never be perfect though as the floor is the first thing put into a camper, so they will do their best to fit it and put molding around the outside to keep it down The molding was not actually put in until winter 2020 even though promised when it was fixed in winter of 2019). When we went in the spring of 2019 to inspect the new floor, the floor was damaged by a screw before we even were able to see the new fix. Now we had a large gouge (3-4 inch) in the middle of the floor caused by a JRV employee, who when putting in the new floor, screwed a screw in too far on the dining room table, which was on the slide, which caused a second gouge. The service shop offered to do a temporary fix on the floor so we could use the camper for the 2019 season and said they would fix it again in the winter 2020, for now a 4th time. When they fixed it the winter of 2020 we went to go inspect the floor only to be brought into the service shop where employees had been smoking in the shop, but the smell of smoke was also strong inside my camper. (It was admitted by the service manager to my wife and I that sometimes in the cold winters they smoke inside and that he would talk to them), during this fix, they finally installed previously promised moldings on the outside of the floor that were supposed to be put on the first time. Although the moldings were not all put on (they never installed them in the bathroom, where the floor is now lifting) and they were not all accurately put on, as the floor was cut short of the wall in 1 place so the molding didn't do anything to hold the floor down and its now lifting up again. When I inquired about fixing this most recent issue with the floor, I was told that they didn't have to fix it, as I signed off on it. Even though the issue I was looking for them to fix was a direct result of their poor workmanship. I was offered a 1 year warranty on the most recent floor fix in 2020 by JRV, since in their words "they needed to be released of liability of this at some point". I did not like this offer as I wondered why they wouldn't guarantee their work for longer than 1 year and inquired to speak to the owner about this (mind you I had spoke to the owner 2-3 times previously) The owner never called me back, he instead sent me a certified threatening letter telling me to accept his offer of the 1 year warranty or come remove my camper from his property within 2 weeks. After talking to the outside company that did the repair this time, the owner of that company said he guaranteed his work for 1 year, so in essence JRV was not giving me anything for a warranty, but the company that fixed it offered this.
    - Justin M.
  • A
    JOHNSTON RV COUNTRY
    They did an excellent job. Jeff in parts was very responsive and James in service is also excellent.
    - Beverly W.
  • A
    Caledonia RV Center
    They did an excellent job. They charged me $4200 though they quoted me $4000.It cost them almost $5000. They billed me for 30 hours of labor and they had to put in 17 more hours into it than they planned.  These guys are top notch. When I brought it home and looked at it myself and I find it is flawless. I am very pleased with what they did.  I could not have got this done anywhere else for that price. It is absolutely top notch quality. They have used all the best quality parts that you could use. As for responsiveness they did it faster than I expected. They have a life time guarantee for my business.
    - Nadine O.
  • A
    Caledonia RV Center
    This year I didn't plan ahead very well and didn't set up my inspection ahead of time.  On the day that I arrived to get it out of storage they made the time to do my inspection even though they were very busy.  That really helped me a lot and I am very grateful to them.  You couldn't get better service than that!
    - Peter C.
  • A
    FACTORY DIRECT TRAILERS
    It went very well.  I noticed noise and vibration from my trailer.  I use it all the time to move lawn mowers, carry construction materials and such to my cottage.   I was on my way back and it started making noise.  We looked at it and decided we didn't have the know how to do anything with it.  Limped home because it was late and nowhere we could leave it safely.  Dropped it off and explained the situation.  They weren't sure the axle was undamaged.   If the axle was damaged beyond use, the trailer would be a write-off. More expensive to fix than worth.  Would have to buy a new one.  Something like $1,200. They fixed it up and were able to remount both wheels without problems.  Although they had to do some extra work on the axle. The repair cost was a very reasonable $120.  I would have been happy with $200 or less. I have gotten my trailer inspected there each year.  And a few spare parts and such.  I bought it there originally. In the past I had one special trailer brake that I needed for a large camper I borrowed.  They could have done the work but they told me they would have to charge more than another dealer because they didn't know my vehicle setup. So they recommended that we go to the other dealer for that job. Always friendly.  Always a nice job.   I like dealing with local merchants like these.
    - Kenneth S.
  • F
    CAMPING WORLD
    The service that I received was poor. The service team has had my RV several times for the same problems and they continue to deliver poor service. The service department was expensive and they did not fix the issues with the RV. Clearly they understood the problem and did not follow through testing the system they repaired. They spent money on replacing parts that did not need to be replaced and charging me labor for the replacement of those parts. I am very disappointed in the quality of service and would not recommend anyone buy or deal with Camping world.
    - steve s.
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RV Dealers in Walworth

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