In The Doghouse

Founded 2012 • Angie's List since January 2013

C Rated | 2 Reviews

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Dogge Daycare, Grooming, Overnight Boarding...

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Dealing with Julie the owner has been very difficult.  There has been a series of emails back and forth in an attempt to resolve this matter.  I asked her to cover the costs of the Veterinary bills that I incurred to get my dog's eye treated for a puncture wound to his lower eyelid sustained while he was in her care amounting to over $160.  I also asked to be reimbursed for the daycare fee of $20 ...

In the Doghouse was supposed to care for and watch my small Pomerianan mix dog during the day while I was working. I left him with them a few times prior without incident.  On August 28, 2013 I left an uninjured and healthy dog with them in the morning, and when I retrieved him at 5 p.m. he had a severe injury to his left eye that was bloody and had pus oozing out.  The Veterinarian indicated that it was a puncture wound. They returned the dog to me without comment and apparently never even noticed this very obvious injury-- his eye was swelling shut. I immediately showed the woman at the cash register his injury and her attitude was dismissive as something minor.  It was not.  When I got him to the Veterinarian the next day the eye was swollen shut, the area tender and the Vet was concerned that his vision could be affected.  Fortunately, with antibiotics, antibacterial drops and time, his eye has healed.  In the DogHouse, however, seems to believe they have no responsibility for injuries sustained to dogs while in their care.  This is very troubling.

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I have made several attempts to resolve this issue with (Member name removed) , but she refuses to speak with me verbally because, as she states it "quite simply there is nothing to discuss" 1. I have apologized (but she has said , "I don't care about an apology") 2. I absolutely have taken responsibility. 3. I never said I wasn't going to pay the bill; in fact, I never even mentioned the bill. 4....



Puppy is very comfortable going there.  Comes home happy but exhausted from playing/socializing with other dogs.

Doggie day care.

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Doggie Daycare, Grooming, Overnight Boarding

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