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Home Builder reviews in Valhalla

  • A
    After a very well done job on our kitchen remodel, we brought John Rivera and his team back. This time the work included a remodel of our laundry room, update doors and replace doorposts, inspect our roof, repoint of chimney + placement of cap, significant enhancements to our exterior deck and all exterior paint work. The team worked for about 10 days. John communicated throughout the process and keeps everyone well informed. He makes very good recommendations and cost-effective solutions. They keep the place very clean and make sure not to damage any of your property which really sets them apart of any other contractor we have worked with before.
    - Barbara H.
  • D
    Westchester Modular Homes has a
    stellar sales team. They are 100% vested in getting your business, and they
    have a great sales team to make that happen. However, once we signed a contract
    to start the process, we began seeing the inefficiency slowly but surely rear
    it's head, and today, over one year later, we are hiring an outside contractor
    to finish the job that WMH refused to complete. 
    The first problem we encountered was with their administrative woman, Liz. We met Liz once in a pre-build
    meeting, and she was introduced as our point of contact for any changes,
    concerns, etc. The problem is that Liz doesn't regularly check her email, is
    nearly impossible to get on the phone, and doesn't communicate the correct
    information to the correct people. There was a point when we finally had to
    'fire' Liz from our project and just go straight to the building foreman,
    Patrick, to get things done. 
    Unfortunately Patrick is even
    harder to get in contact with since he is the foreman for every job they do.
    Patrick is also too nice to be in this business, since he?s a ?yes? man. The
    problem with being a ?yes? man is that not everything should get a ?yes?
    response, and when you DO give someone a ?yes?, you should be able to follow
    through with it, which he can?t. His notes are on a scrap-paper pad, and I
    wonder if anything he writes down ever gets to the appropriate person, because
    all too often we had to remind him that ?we spoke about this already? and ?you
    wrote it down.? But not surprisingly, the scrap paper method doesn?t work in
    the business of home renovation.
     Once we finally got everything
    ironed out in terms of the building of our second story, we had a great day
    when they trucked the pieces down our street and set them in place. All of our
    neighbors even came out to watch them crane the pieces onto our roofless house.
    It was a very exciting day, no question.
     Now for the finishing work? In 1
    word: grief. The guys they have doing their finishing touches are not
    contractors, they?re handymen. Ivan, their ?painter? was responsible for
    staining stair rails, and putting the initial coat of primer throughout the
    house. WHAT A MESS. We ended up with dark mahogany stain splattered on the
    ceiling of the entryway and had to have our ACTUAL painters come back and clean
    it up ? at the cost of WMH.   
    When we were told our actual
    painters (guys WE hired on our own) could come and paint the house, they
    arrived to a house full of WMH workers still sanding down wall patches that
    should have already been primed & ready to go! There was dust everywhere ?
    and if you know anything about painting, you know that any kicked-up dust in
    the room WILL end up on your walls, so this was NOT an acceptable situation.
    After some back & forth with Patrick, we had to tell our painters to come
    back at the end of the week ? when we were assured the house would be ready for
    paint. Well, it wasn?t, and again we had to push the painters back another few
    days. If we were told from the beginning that the painters couldn?t come for 2
    weeks, that wouldn?t have been a problem at all ? but Patrick is a ?yes? man,
    and told us to tell the painters to come on XYZ-date, which caused more of a
    hassle than anything else. Needless to say, the painters were not thrilled with
    the lack of communication either.
     Then came the nail pops. Nail pops
    in the walls EVERYWHERE. Dozens of them. We were told to ride it out through
    the summer ? ?give it until the end of July? ? were Patrick?s exact words.
    Well, we gave it until the end of July, and getting WMH to send one of their
    guys over to fix the pops was another mess. They agreed to fix the pops in the
    stairway and hall, but nowhere else. We also had to hire another painter to
    repaint the areas that were patched. Meanwhile, there are nail pops and visible
    seams in every other room of the house PLUS in some of the ceilings. It just looks
    sloppy and unprofessional, and eventually we have to pay to have a real
    contractor come and smooth everything out.
    It seems like every month or so, we
    find something else that was done hastily by WMH, and needs to eventually get
    refinished.
     
    Going through the process of
    putting on a modular second floor was a learning experience, to say the least.
    We were only out of our house for 3 months while all of the prep and
    installation was being done, rather than 6 months to a year with a traditional
    on-site build. There were no hidden costs, and the buying process was easy
    since WMH does all of the paperwork for you. I would have liked to see a more
    organized staff and crew, since it seemed like there was a lot of
    miscommunication and non-communication between key players.
     2 out of 5 stars.
    - Dina K.
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Home Builders in Valhalla

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