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Air Duct Cleaning reviews in Troy

  • F
    Affordable Restoration LLC
    When they were here (6/30/16) they were very good but needed to return the following week with a part they needed to make. I am still waiting for that part, 8/15/16. I have left several messages at the Home office and on Eric's cell phone without a response back. I took one half day off of work because they scheduled an appointment and no one showed called the home office and never got a call back. Eric emailed me to say he entered it into the system for the following week, my mom took time off and again no one showed. I called both Eric and the Home Office to speak to someone and still haven't received a phone call back nor the part. An email came later stating I didn't need the part they promised the beginning of July. The lack of returning phone calls and customer service is horrific and no apologies nor attempts to make right on a promise. I spent $1688 and they literally cashed the check the minute they left my house and have not finished what they stated they would. I am not sure if Eric is the owner but I left messages of my concerns and being unhappy and to have the Owner contact me and have not received a phone call back. I wouldn't recommend this company to my worse enemy, they promise to be here and don't show up, when you actually get to speak to someone and they need to check on something and promise to call back they do not, and they haven't finished what they promised and here it is almost two months later. The lack of care for their customers is disgusting and I spent a lot of money and am now wondering if I really had all the issues they stated I had. I am suppose to get a discount if I keep paperwork for every two years of future cleanings, I will not be using them in the future, I will contact someone else. I only wanted them to communicate when they stated they would, show up when they scheduled time with me, and to finish the product but Eric's emails are very cocky and not customer service friendly. Please save your money and do not use these people. I will be contacting the Better Business Bureau and the state to share my complaints.
    - Cheryl B.
  • A
    Hoffman & Miller Heating & Cooling
    What I loved about them was that they were very thorough, ad even checked to see if we would need a cleaning of the air ducts- which we didn't., all we needed was two air filters, which my husband then bought at home depot.  They didn't try to up-sell us anything, and literally did what they said they would do.  All was well with out unit.  
    They were friendly, sincere, and we will definitely use them in the future!
    - Jennifer S.
  • A
    Bourque Mechanical Systems Inc
    .The technician first performed an analysis of the problem by reviewing cell phone photos that had been forwarded to him. The technician provided detail instructions to me to see if i could remedy the problem without having him come out. When the proposed fix did not work he came out at two AM and made the necessary repairs.

    - Harl'O F.
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Air Duct Cleaners in Troy

Companies below are listed in alphabetical order.

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