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Founded 2003 • Angie's List since May 2010
Mark has over twenty years of experience in the Locksmithing industry. He is a second generation locksmith. Our prompt & professional service truly separates our business from our competition.
A few reviews for this pro…
DESCRIPTION OF WORK
I originally contact the provider for rekeying and installing locks. The email responses is good, and we agree on all the costs in the email before the service is provided, like on site visit fee is $35, rekeying locks will cost $69 per lock, etc. Everything seems to run well. However, on the day of the service, no one showed up after 2 hours of the scheduled time. After I called and waited, there is an Indian guy showed up, and immediately raised the price to $89 per lock! OK. That is fine, I understand that "probably the lock is more complicated than he originally think". However, he not only tried to tricked me to rekey 10 locks, but also raised the on-site visit to $45! I don't care about the $10, but it really makes me feel sick when people just tried to rip you off by raising price after price. I call it off and contact another company, and rekey the locks for $65 per cylinder as I discussed with Alliance in the email originally. It seems to me that the guy who manages the company does not communicate with the guy who does the job, and the "field guy" just asks for what ever high price he wants to collect. I don't know whether the management knows about this or not, but it is really a bad practice.
SERVICE PROVIDER RESPONSEI exchanged 20-22 emails with the gentleman who posted this review. He sent us photos, asked questions that we advised him required that we see the locks at his new home, and tried our best to give him accurate pricing without actually seeing his locks beforehand (the photos he sent were helpful but INCOMPLETE ). We made him extra keys, kept in contact with him, and were on time for the appointmen...
DESCRIPTION OF WORK
Repaired dead bolt
Locks repaired and installed safes and vaults serviced doors and frames master-keying