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House Cleaning reviews in Syracuse

  • D
    Two Maids & A Mop
    The cleaning people showed up an hour and a half late. They did a poor cleaning job and missed several areas, even an area that I specifically pointed out. It is very difficult to get someone to answer the phone at the main number.
    - Jeffrey C.
  • A
    Housekeeping Solutions
    The two woman who came to the house were great. They did an incredible job. I was embarrassed at how clean the house when they were done. I didn't realize how dirty it was before. The only issue was that they brought their own vacuum and when they first ran it I think the bag was full because the whole second floor smelled like vacuum dirt/dust. Luckily it was a nice day and we had the windows open the smell dissipated before they left. I think they switched bags when they moved downstairs because the first floor didn't have the same problem.
    - Betty A.
  • C
    Housekeeping Solutions
    Changed times of appt 3 times before initial cleaning. Then showed up an hour early. Was told they had to reschedule a bunch of appointments but did not notify us of the last change. Floors were done. Bathrooms were half done. Mirrors not touched, windows in living room not done. My wife rushed to leave the house with our two kids (2 and 9 months) because they did not arrive at agreed time. I then got a call that they needed $3.50 for sales tax. I had to be there in 10 minutes to give them 3.50. I arrived 14 minutes later, leaving my work day, and they were gone. I know this was a coupon but not worth the aggravation that went along with it.
    - John N.
  • D
    Housekeeping Solutions
    They were an hour late. My bathrooms were not well cleaned. The bathroom floors were still dirty and they did not clean our shower doors at all. The hardwood floors were not properly cleaned and the wrong cleaner was used. As a result of this, the floors were very slippery and my children and I fell on the floor. So, I had to re-clean the floors myself to remove the slippery residue. I will definitely NOT be using their cleaning services ever again.
    - Malissa M.
  • A
    Deluxe Home and Office Cleaning
    Fabulous. We had 2 VERY competent and efficient cleaners, Jazz and Linda, who obviously had a lot of experience. They consulted us at the beginning of the job, understood our concerns and priorities and gaveg us good advice on how to best use their tme to get the most out of their service.
    - DANIEL R.
  • D
    Housekeeping Solutions
    I didn't get the services because of a snow storm the week of Thanksgiving. I understood the first day cancellation and they rescheduled for 3pm the next day. I received a text message that they would not be open that day either and had no appointments for the rest of the week. When I called the owner and told her my kids had gone back to school and the streets were open she said theirs were still closed. That was at 8am and my appointment was at 3 in the afternoon. I won't be using them again. The first time I booked them it was for a move in. The ladies arrived early and I went out to lunch 5 minutes away. I told them I would be back before the movers got there and if not just give me a call I'm 5 minutes away. I got a call from the movers saying they were at the house. When I got home 2 movers were sitting on my porch, the house was open and the cleaners had left without calling me!! Thank goodness it was a move in and the house was empty. But I booked them again because of the price but I will not again. I have them two chances.
    - Gina G.
  • A
    Housekeeping Solutions
    Though they we're a half hour late (I was their last job of the day), both women were professional and pleasant and very hard working. Aside from the lateness, these women were excellent and very thorough. Unfortunately I could not use the full two hours I'd planned because I had an appointment; therefore, a few things were left undone. I'd use them again but would try for an early morning appointment.
    - Linda P.
  • B
    Housekeeping Solutions
    Purchased 6 hours and they sent out 3 people. Next time, I will request 1-2 people. Observed one girl working very hard, another just taking her time and the 3rd barely not doing anything. I truly believe that if the other 2 worked as efficiently as the one, more would of gotten done. I hired them to come back and it was average. Maybe I just got service on a bad day. I think the company is professional and they are careful and courteous. Like I said, the next time I will request no more than 2 at a time. I will use them again and want this review to state that.
    - David C.
  • D
    Merry Maids of Syracuse
    Today (9/27), one hour before I was scheduled to meet with the Merry Maids employee to get the price estimate (almost a full week after our inital conversation and three days before my scheduled move), the woman from the Merry Maids called and left me a voicemail telling me that they cannot clean for me on September 30th after all. She did offer to clean on October 1st, but that is of no help to me, as I will no longer have any access to the apartment and my landlord's new tenant will be moving in on that date. (I had explained during my initial phone call that I had to schedule the cleaning for the 30th and no other dates would work.) Now I have to scramble to find another cleaning service to clean three days from now. I find this quite unprofessional. (I selected "D" in my rating for professionalism rather than "F" since they did call me to cancel rather than simply not show up.) I have no intention of calling the Merry Maids again.
    - Meghan G.
  • A
    Housekeeping Solutions
    The services went very well! The 2 women were prompt, thorough, organized and met the general cleaning needs as well as specific requests I had. I was very pleased with the cleaning and would not hesitate to recommend and use them again.
    - Michael D.
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Home Cleaning Services in Syracuse

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