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Door Installation reviews in Stormville

  • F
    Renewal by Andersen of Hudson Valley, NY
    We contacted several companies and got the "pitch" from the salesman about quality, workmanship (every one of our installers scores a 10 on their survey - they even walk around with shirts that state this), etc etc... We thought everything was going good till the new window came in and totally did not match what we were sold. They installed the window saying if there was an issue to contact the salesman. They also installed the sliding door but the screen door was "damaged in the shipping process" So in the middle of the summer I have a sliding door with no screen - great!! They also sold us a door wrapping process for the other two sliding doors that I wanted to work better which when the installtion guys got here never understood what we were sold and ended up refunding the price. When we contacted the salesman about the window we were told we got what we ordered but yes it didn't match the rest of the house. My wife and the salesman had spent a considerable amount of time looking at other windows in the house and he assured her the new window would match when they were done and go ahead and order this window.
    To replace the new window (which didn't match and looked like an eyesore) they "generously" charged me half price and that was the best they could do. The missing screen door was on its way. In the meantime I get a dunning letter from their company stating that payment hadn't been received and they would start collection proceedings if not paid ASAP. I called the salesman to clear that one up and we had a "joke" about that too - I didn't think it was very funny AT ALL.
    The new window comes in and is installed - looks great - although the installation guys asked why on earth we ever installed the original window. The screen door was also installed. That night I'm looking at the screen door and something is wrong - like really wrong. Turns out the screen door is for a door that is 18" larger then the one we have - they ordered and installed the wrong screen door. These are "professionals" that only score a 10 on their service rating but didn't recognize that they just put in the wrong door. Now I have to wait another 3 weeks to get the right door. I call Jeff and the salesman who both could not understand how the installation guys missed that!!!!
    I would build brick in fron of my window before I called these jokers back to do anything on my house...
    BUYER BEWARE - there is something seriously wrong with this company.
    Joanne in the office is the only competent individual that I spoke to unfortunately she is only the office secretary - probably should be the president.
    - Michael D.
  • A
    Just Exteriors Plus
    After 5 different estimates we decided to go with Just Exteriors for our 10 windows and slider door. It really was a no-brainer once we met with them, as their salesman was no nonsense and not full of the typical salesy pitches we had been hearing over and over again. He just seemed proud of what he did and the products he represented. Not only did he sell us on their great reputation and customer service, but he provided us with a good solid quote for the work, guaranteeing EVERYTHING. Bruce's team of guys worked so very hard for 4 full days from 8-6 everyday, with no breaks in-between! I felt so bad for them as it was right in the heart of a freezing week in December. Seeing their diligence made me feel like they were here to get the job done, and done right so they wouldn't have to come back. Bruce and his project manager came to check on the team at least 3 times over those 4 days, which was more than anyone could ask. Separately, when we had a couple of issues with the door not closing properly and the lock not working, Bruce made 2 trips out himself to fix it and ensure we'd be happy. The windows and door are beautiful and so far keeping us warm. We couldn't be happier. If and when we do our other doors and siding, we'll be giving them a call. Thanks so much!
    - Kristen C.
  • A
    Handyman Andy
    Andy arrived on time to provide a free estimate. Also arrived as scheduled to perform the job.
    - Richard R.
  • F
    Honey Do Men Gutters & Roofing
    - Jillian P.
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Door Installers in Stormville

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