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Carpet Cleaning reviews in Stony Brook

  • F
    Classic Home Service
    Today's date is July 3, 2017. Deal made on May 26. Provided service on June 14th. Came at 11:30 am and left before 2 pm. Contractor stated that the cleaning process was "a dry process" and that it his work would dry in approximately one hour. Some carpet areas did not dry until more than 24 hours. Less than an hour after he left, wife came home and noticed three spots on the rug that were not there prior to cleaning. I called and set up a second appointment for removal of such for June 30. Contractor called several days later and said that he was unable to make appointment that was scheduled. New date was July 3 between 7:30-8:30 am. Contractor was notified at approximately 7:15 am that the street in front of our home was being dismantled at the very same moment so that it could be repaved. Reached agreement that the Contractor would attempt to come and remove the spots within an hour. Contractor called back and stated that "I'm not going to drive my truck over tar." There is no tar. Street is in the first step of the repavement process and will not be tarred until approximately a week from this date according to Town of Brookhaven road maintenance workers. Contractor said he could not reschedule until July 20. Further stated that his machines do not leave spots and that only 1/16th of customers call him back. Contractors name is Mitch.
    - Caryann & Brian S.
  • A
    Preferred Choice Cleaning Services
    The service was performed as promised - the team arrived on time and completed the job in a timely fashion. They moved furniture as needed - we only had to move a few lamps and some fragile objects, they did the rest. I am sensitive to odors and the product that was used did not leave any residual smell. Thank you for doing an excellent job. The carpets look so much better.
    - Linda P.
  • C
    SOS Carpet & Upholstery Cleaning
    SOS was late arriving but did call and said he would be late. He arrived by car and said his truck was not running. When he pulled the day beds out and started to clean them, he didn't pull them all the way out and left about a foot still covered, I pulled them out completely to show him what he was missing. He said since he didn't have his truck, he didn't have all his supplies and asked for a pot to use to pour water into his machine and then asked for a roll of paper towels to clean up after himself. I had to throw the towels away since he left them behind. The mattresses still looked dirty but he said they had been cleaned and the water he threw out showed it, I had to take his word for it. He asked me to fill out a rating sheet and when I said I would do it later and send it in, he said no, he would wait for it. As I started to fill it out I noticed it was for "Healthcare Services" and told him. He went to his car and came back with a new form for the cleaning that I reluctantly filled out with him looking over my shoulder, my marks were a little higher than these which are more accurate. When I asked for a business card, he went out to the car and brought back a 3x5 card that looked more like a flyer than a business card. There was no address and no license or insurance info on the card. About 20 minutes after he left he was back saying he was still in my driveway and that his car wouldn't start, he called a friend who was on the way and wanted to come in and charge his cell phone that had "just died". I took the cell phone and plugged it in without letting him back in. He came back for the phone when his friend arrived about 10 minutes later.
    - Orlando M.
  • A
    Hydrofresh Cleaning & Restoration
    Carpets had not been professionally cleaned in over 15 years. Ray did a very respectable job bringing them back to life. He was pleasant, professional and helpful; even gave me a hand moving a heavy piece of furniture unrelated to the job. We were very pleased overall.
    - Ernst S.
  • A
    Stanley Steemer - Deer Park
    Called the day before for one carpet to be cleaned and scheduled for the next morning with the AM time slot of 8 - 1. Got a call later on that day to narrow down the time period from 9 - 12. The morning of the cleaning I decided to add a second room, called the office and they said to just tell the operators. Two operators arrived at 10 the next morning. Surveyed the two areas, pretreated some nasty stains, connected to my outdoor faucet and began cleaning the upstairs carpet. (Explained to them which couches could be moved and which furniture could not. I removed all of the small furniture ahead of time.) They quickly moved to the family room and cleaned. Both carpets are very light colored berbers. The bedroom did not appear dirty but had never been cleaned. I am amazed at how absolutely beautiful, new and fresh the carpet now looks! The family room carpet on the other hand was filthy, stained, and trampled from two young active boys. There were coffee and juice stains, and area where my fig tree had "sapped" and the dirt/mold attached to the carpet. Again, the results are amazing - just like new!! The team was professional, informative, efficient and quick. The whole process took about 1.5 hours and about 24 hours to drying time. I received a call from Customer Service later that day to ask about the experience. Highly recommend! Thanks Stanley!
    - Gina Z.
  • A
    The Carpet Cleaning Guy
    Everything went smoothly. Some stains that two previously used companies could not remove were removed. A very nice touch was that non-slip booties were given for walking on the drying carpet and adjacent tile floor to prevent slipping. They were prompt. Price quoted was price charged. The Angie's list discount was included with my not having to ask for it. I've had cheaper companies but not as good. You get what you pay for.
    - Jay O.
  • A
    Classic Home Service
    Excellent. Mitch was very professional and his system for cleaning carpets is the best. Better than any other ie. Stanley Steamer that I have used in the past.
    - Catherine B.
  • A
    One Minute Dry Time Green Carpet Cleaning
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    - Lynn D.
  • A
    One Minute Dry Time Green Carpet Cleaning
    Bobby Pratts and team did an excellent job of cleaning the carpets and then came back another day to do the grout and tile floors. Carpet cleaning very reasonably priced.
    - Lynn D.
  • A
    Classic Home Service
    Perfectly, and before the holidays I was able to squeeze in a confirmed appointment.
    - Gail O.
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Carpet Cleaners in Stony Brook

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