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Urology reviews in Staten Island

  • B
    NYU Urology Associates
    I think hes a very bright taper-able Dr. I don't think he should step out of his field into the field of physiological . He made innuendos that I may have a urological problem because of a physiological problem. He should not step out of his field, into another field that hes not trained for. It turns out that the problem I'm suffering from is a REM disorder which has a likelihood of leading to death or dementia or a neurological breakdown (one of the three). I don't think that its helpful to make innuendos that your neurological problems are due to emotional disorders that I'm operating under a death sentence, that I have a very serious problem that has to be addressed on a neurological level.
    - Michael C.
  • F
    New York Urological Associates PC
    Horrible. Dr Marley is one of the worst doctors I ever seen. there was little effort to try and help me. I brought in film and machine and she was no assistance . For a very young doctor I think she is terrible.
    - Michael C.
  • A
    NYU Urology Associates
    It went very well. I use Benjamin Brucker MD. I have always loved going to him. I mentioned my hands were dry from the weather and he recommended something and it cleared up the problem immediately. This was amazing because I've had the problem for the last 5-10 and he cleared it up in one shot. He's very easy to talk to and he's a good guys.
    - Michael C.
  • F
    Todt Hill Urologic Group
    Dr. Krantz may be a good doctor technically, but he has terrible communication skills and a horrible bedside manner. He has no interest in listening to the patient and tells you what he wants to do, rather than discussing your options or explaining your condition. He also has a terrible habit of sharing his political views during office visits, which I find offensive. He just doesn't seem to care about his patients. 
    Dr. Krantz performs outpatient procedures (such as cystoscopy) in the office. This may be commonplace, but he does not use any kind of anesthesia. I heard one patient screaming during his procedure. It was awful and I felt so bad for the man. When Dr. Krantz told me that I needed a cystoscopy, he wouldn't even discuss the option of pain medicine or anesthesia. Needless to say I refused to have the procedure and at that point found another urologist.  
    Dr. Krantz's office staff are a nightmare. I don't think they have ever heard of HIPAA. They asked for information about my prescription medication at the window in the waiting room. When I asked why this was necessary, the woman curtly responded "because I need to keep your computer file up to date". It's amazing how unwelcome they made me feel. Even calling for an office appointment felt like I was an annoyance to them. I arrived early for my appointment and still waited over an hour. During the hour I waited, I watched the staff behave rudely with each and every patient, in person and on the phone.
    In a nutshell, if you want to be treated poorly by both doctor and his staff, by all means go see Dr. Krantz!
    - Christina R.
  • F
    Todt Hill Urologic Group
    It was quite possibly the worst day of my life, made 100 times worse by the cold, callous, aggressive behavior of their office staff and Dr. Krantz's indifference to my circumstances. I arrived early for the appointment which, again, was to get the results of a CT scan and bone scan to see if the prostate cancer had spread, and was told that the referral had not been sent by my primary doctor, which I had requested. They did nothing to try to resolve it, and the receptionist only said very coldly "do you want to reschedule?" I began to get pretty upset, and in an animated tone said "no, no I don't want to reschedule. Could you please call my doctor's office to get the referral?" She refused, but said that I could call if I wanted, which I did only to find no one answering at their office. I then called the health insurance company, which was very helpful, saying that they had 72 hours after the appointment to get the referral and they'd still cover it. I approached the receptionist again, asking her to speak with the woman from the health insurance company, and she snapped at me very aggressively saying she was busy at the moment. When I finally could get her attention again, she refused to speak with the health insurance company, who had very patiently stayed on the line to help, saying she wouldn't speak with anyone on a cell phone.

    I felt horrible, the thought of having to wait for these results was more than I could bear. At first I thought there is nothing I can do, I'm just stuck with this. Then I felt an anger welling up, and decided then and there that I won't take this kind of treatment from anyone. I approached the receptionist again, and asked her to just cancel the appointment, and added that "I won't be coming back to this office again under any circumstances." This got her attention, her jaw dropped, and I left feeling about as bad as a person can. I then had to call my wife, who had been anxiously waiting the news, and tell her that they wouldn't see me because of the referral situation, which of course left her shocked and very upset as well. I don't have words to adequately describe how all this felt. I resolved to not to deal with Dr. Krantz or his horrible office again, and felt that even if he called I'd rather wait to hear the results from a respectable doctor who might actually care about people, who might be able to consider the emotional impact of something this traumatic, instead of only being concerned with collecting his fees. Their office was empty that day, with only one other patient waiting, so there is no saying that they were swamped or overwhelmed.

    Their office manager, Mary, did eventually call my home later that afternoon, but only launched into a lecture about referrals, saying "you chose that health insurance company, we didn't." I tried to explain that the insurance is from my wife's employer, that I had no say in the matter, and that the insurance company said they had 72 hours after the fact to get the referral. She didn't want to hear it, rudely interrupting (she was clearly not disposed to hear anything I had to say), saying "those companies often say that and then don't cover things." This has not been the case with our company, United/Oxford, they have covered everything, even after the fact. This only appears to be a blanket policy by Dr. Krantz and his office, which under these circumstances, I find to be exceedingly cold and unfair. Mary finally told me that she is a cancer survivor, and said Dr. Krantz wanted her to tell me that the results from my scans were negative. I thanked her for that but said "I'm still not coming back to their office - it's about the way they treat people." She then raised her voice, and went off about referrals again. I just gave up at that point and said, "I'm still not coming back to your office, under any circumstances, good-bye."

    If, on that day, they had shown an ounce of sympathy for my circumstances, and told me 'Mr. Kincaid, because of the problem with the referral, the doctor can't see you today, but he wants you to know your results were negative;" I would have been very grateful and thanked them, and dealt with the referral issue and continued seeing Dr. Krantz. That is not what happened, as explained above, and Mary, the office manager, was clearly only concerned with two things that day: 1. how it made her look, and 2. shifting the blame. I find it shameful that someone claiming to be a cancer survivor would behave so callously on that day and in those circumstances.

    Their office gave the impression with their attitude that we, the patients, just have suck up whatever they dish out, that we're completely at a disadvantage and there's nothing we can do about it. Well, no one has to just take it, there are other options, and I've no doubt that I'll find a much, much better one. I urge anyone looking for a urologist to look elsewhere.


    - Anthony K.
  • A
    Richard Maggio MD,FACS
    I was diagnosed with prostate cancer and went a urologist other than Dr. Maggio. I wasn't satisfied with that urologist, so I was referred to Dr. Maggio. I found Dr. Maggio's professionalism to be great. He did my surgery, and followed me through everything. I am very satisfied with him. I will continue to use him in the future.
    - Bill C.
  • A
    NYU Urology Associates
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    - IRA M.
  • B
    Richard Maggio MD,FACS
    briefly, all tests negative......problem hormonal rather than urological...
    - Rosemary Z.
  • B
    Krantz, Dr. Ronald
    I'm happy to say my t- level has returned to normal levels and my erectile dysfunction problem has improved !
    - Michael R.
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Urologists in Staten Island

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