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Transportation reviews in Staten Island

  • D
    About 1 month before I was to use NJ Limo Bus' service, I was diagnosed with breast cancer and therefore unable to use the limo bus. I called the company several times and I spoke to 2 compassionate women. They assured me someone would be in touch with me in regard to the situation. Finally, after weeks later, I spoke to someone in their consumer service department. She said under careful review of my situation they can only offer me a 2 year credit. Under the circumstances, I did request a refund and explained not knowing what the future held for me, a credit is something I wasn't looking for. I was then told, this is a FAMILY operated business and she wasn't able to authorize such a request and told me she would call me back within 2 days. Needless to say, I never got a call and called them yet again. I got an email stating I will have a credit for 2 years, under my circumstances, which under the contract is only 6 months. Contracts can be broken, but not with this company!!!
    - michelle n.
  • C
    In early December, I contacted Newport Car Service to reserve times on December 18, 2013, from my home near the Outerbridge Crossing to Newark Penn Station and on December 29, 2013, from Newark Penn Station back to my home. At the time, I was quoted a fee of $50. plus $13. for tolls. A couple of days prior to departure, I called to confirm my reservation and time only to be told to call back the day before departure which I did. The car arrived shortly before the designated time, the driver loaded my luggage and within 25 minutes, we arrived at the station. The driver was very pleasant. I gave the driver, Bart, $75 which included a $12. tip. He, however, told me that the tolls were $15, not $13. as originally quoted.
    On December 28, on the return trip, I called Newport to confirm the 11am pick-up time at Newark Penn Station for Sunday, December 29. That morning, however, I called at 8:00am to revise the pick-up time to 10:30am as the train was running an hour faster than scheduled. I was told okay. After waiting 25 minutes in the freezing rain in front of Penn Station, I called Newport at 10:45 am to be told that the car was leaving. When I told them they were supposed to be at the station 15 minutes ago, the female dispatcher said they wanted to make sure I was there and that the car had now left. My mistake: I should've at that point told them to forget it and take one of the 10 cabs waiting at the curb. Apart from the freezing rain, this station is populated with all kinds of vagrants and panhandlers - not the nicest place to wait. When I last called at 11:15, the male dispatcher said I told him "Newark Airport" instead (???) and that though the car was at Newark Airport, he said the car would be there in 10 minutes. He again insisted that I had told him the airport. I then told him not to bother that I was taking one of the cars after waiting almost an hour! He was angry!
    P.S. On Tuesday, December 31, 2013, I was diagnosed with bronchitis.

    - BARBARA F.
  • A
    Sometimes people have complained about them but I have always had great experiences with their car service.  I think their prices are very reasonable, comparable to anybody else.  The cars aren’t great but they drop me off wherever I need to go.  I just liked how they were to us.  They’re very friendly.  We had a huge dog we needed to bring and they were fine with that.  The cars are a little old, but that’s okay because the service is good.
    - Tia J.
  • F
    The original arrangement was for a party bus, which can hold 27 people, to transport both family members and bridal party members from the hotel to my house (parents of the groom) for pictures.  Then they were to bring us to the synagogue for the wedding itself, return to the hotel to bring other guests to the wedding, stay all night, and finally bring hotel guests back to the hotel, and the family back to the house.  The date of the wedding was October 20, 2012.
    We had used Personal Touch several times before, mainly for airport transportation.  We never had a problem before and I was confident that the wedding would go smoothly.  
    I sent a $250 deposit in August.  On October 5, Joe, the owner, contacted me.  He explained that he was a little overbooked for that date and asked if I would do him a favor and accept 2 limos instead of the party bus.  After establishing that there would be enough room for all the people I would need to transport, I agreed to the 2 limos.  He said there would be an Escalade limo and another smaller limo.  He said they would hold 30 or 32 people all together.  I wanted to make sure there would be enough room for everyone and he said there would be.  The price would be the same - $180/hour.
    We also used them just 2 days before the wedding for bachelor and bachelorette parties which went off without a hitch.
    The night before the wedding, we went over everything again.  The Escalade seemed to disappear.   Now it was going to be 2 limos that were smaller than the Escalade - the same ones we had used for the bachelor and bachelorette parties the night before - and I knew there would not be enough room in them.   I told him I needed limos to transport at least 26 people.  The 2 limos he described could not  possibly hold that many, especially all dressed up in gowns, etc.  He told me he would be in the area and would personally come to my house with another  limo to make sure there was room for everyone. The wedding was called for 7 pm and we wanted to be there by 6:30 or 6:45 at the latest, to go over last minute details, put various paraphernalia in the bride's room, etc.  The ride from my house to the synagogue is not more than 15 minutes or so.
    On the day of t he wedding, the limos were at the hotel on schedule to bring people to our house for pictures.  However, when it was time to go to the synagogue, the third limo was nowhere to be found.  There was not enough room for everyone, and since most of the people had left their cars at the hotel, no way for them to get to the synagogue on time for the wedding. When we called  Joe, he said sorry,  he was jammed up and too busy to transport all our people.  And we only found out about this after we called him.  He didn't even have the courtesy to call to let us know he wouldn't be able to come with the extra limo.  His own drivers didn't know what was going on.  So we were on our own.  So now we have 27 people trying to fit into limos holding no more than 10 or a very squeezed in 12 people.  The scene became frantic and disorganized.  Eventually we were able to squeeze the extra people into the few cars that we had available, but the situation was unnecessarily hectic.  
    In addition to that, we had guests waiting downstairs at their hotel for limos that never arrived.  I made some frantic phone calls to the caterer who arranged for a friend to run over there with a bus to transport these people, who I couldn't even easily contact to let them know what happened.  Meanwhile, feeling abandoned, some of them found their own way to the wedding.
    By the time we all finally got to the synagogue, it was after 7 pm.  Many of our guests had already arrived and the cocktail hour was well underway.  Everything was very rushed.  The ceremony was supposed to begin at 8, and we had to delay it at least 15-20 minutes just due to the delay in all of the wedding party arriving.
    Additionally, we had planned on taking more family pictures during the cocktail hour, and this totally fell by the wayside due to the delays, aggravation and general disorganization which was a direct result of the failure of Personal Touch to provide the promised transportation.
    It seems to me that having received a deposit and having a contract for transportation, the limousine company has an obligation to provide the promised transportation. A wedding is an occasion that cannot be re-done. The pictures that weren't taken are gone forever. 
    While fortunately, the rest of the wedding went off without a hitch, and everyone had a good time, the actions of Personal Touch brought unnecessary stress and aggravation at a crucial point in time. The actions of this company were unprofessional at best, and callous and hurtful at worst. There is no excuse for this behavior. I did him a favor by agreeing to 2 limos instead of the 
    party bus and he took advantage of my flexibility by disregarding our needs and ignoring our contract.
    I will never use this company again and strongly recommend that others avoid them as well. Unfortunately, they cannot be trusted.
    - Beth A.
  • B
    They are great.  Their prices are in line with everybody else’s prices.  They are excellent.  The only problem is that they are not always honest about how long it is going to take them to get here; it depends on who dispatches.  I have had experiences with them when they have said 15 minutes and the cab has been here in 15 minutes, however, I have had experiences when they have said 15 minutes and have taken an hour that is the only drawback.
    - Sandra M.
  • A
    I love them. They are excellent. They are honest. If they are going to be late, they don't tell me that they are going to be here in ten minutes and then take an hour. If they were going to take an hour, they would tell me that it would be an hour so if I want to find somebody else I could. They are very, very good. Their prices are in line with everybody else's prices. I am going blind because of my illness so I have to use them all the time. The price depends on where I am going, I get ten minutes free and then they start to charge me waiting time. It cost me $18 yesterday to go to Staten Island and back and they had to wait too.
    - Sandra M.
  • A
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    - Alexandra P.
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    - Murray A.
  • A
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    - cathy m.
  • A
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    - Joseph W.
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Transportation Services in Staten Island

Companies below are listed in alphabetical order.

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