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Find Top-Rated Sleepy Hollow Countertop Kitchen Installers

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Countertop Installation reviews in Sleepy Hollow

  • D
    Provider did not stick to the plan we discussed. We told him that we wanted to keep our appliances and wanted to freshen up our kitchen. New cabinets and countertop. Try to layout the kitchen better as it is small. The drawings we received were not professional and hard to see. The layout had a whole remodel with moving of plumbing and putting in new windows. The cost quoted was $40,000.
    - Stephen E.
  • B
    This is sort of two tales about one store. Everyone I dealt with in the showroom at Westwood, especially Thomas, was polite, professional and helpful as we went through the difficult process of picking a countertop and backsplash. Their advice was insightful throughout and they helped steer us toward optimal solutions within our budget. When we settled on a backsplash that was a little more than we had anticipated, Tom worked with the manufacturer to get a deal on volume pricing because of the number of tiles involved.

    My issue, however, stems from the other end of the business. For visits to do the template of the countertop and for the actual installation, the crew arrived late and only after I had placed phone calls to inquire about their whereabouts. When the countertop was put in, the crew broke a valve underneath my sink, which will now require a plumber's visit and turning off of the water. Westwood said, without an argument, it will pay for this, but it's an inconvenience. A little more care and attention to the detail and this situation could have been avoided.

    I also had an issue where I discovered the edges of the countertops were not shaped consistently. Some were curved, others straight. But the only way to fix it was to take back the entire countertop and refabricate it. That wasn't happening. Westwood did take some money off the final bill to make amends. Again, the customer service in the front is beyond reproach. For that, I would recommend them.

    However, more attention to detail and better training of those who visit the house and ultimately shape the full experience of dealing with the store is needed.
    - Steven G.
  • D
    The project started out like a dream match between us and the owner, Bill. He had great ideas, was great to work with, and was generous with his time in preparation for our renovation. He sold the job because we had complete faith and trust in him and his ability to deliver the project (that he designed) from start to finish. His price seemed fair and included materials, and labor..
    I was most happy about the fact that he was the designer/builder and I only had one company to work with thereby avoiding the pitfalls that often come with finger pointing and delays among contractors with the homeowner stuck in the middle of a job gone wrong and/or needless delays.
    Bill brought his contractor to meet us the week before the start of the job. He promised that he had sat down with the team and that they knew exactly what and how the project was designed and would be done. However, that was not the case. We had so much go wrong; and the reason was that Bill basically excused himself from the project and never set foot into our home during or after the renovation. The tile on the walls in our bathrooms was not laid with the design Bill and I had discussed. The reason was that Bill and his contractor actually never did discuss Bill's design. We had moved out for the first month to facilitate construction so we weren't there to oversee the work. We expected that Bill and the labor he provided were in sync, as promised.
    He also initially failed to order one of the kitchen cabinets which delayed the job; ordered the wrong toilets which were installed by the construction crew and blamed me for not being there to notice that the toilets were wrong and for "not taking responsibility" when things went wrong. His refusal to replace the toilets with the ones I clearly ordered (written records available) resulted in my finally agreeing split the cost for the toilets I originally ordered - on top of the price I paid for them in the first place.
    A frosted french door with 15 glass panes was delivered with 3 of the panes on the wrong side. While Bill/Dina Lumber delivered many of the supplies piecemeal, he insisted that the construction crew make trips to his place in the Bronx because he said he only delivers once. However, everything wasn't available at once. Each time the contractor went back and forth between Westchester and the Bronx to pick up supplies and materials I lost their function at my home.
    There is much more to report, including the fact that the kitchen faucet we selected with Bill was too tall to fit in the space between our counter top and cabinet. We didn't know that, but Bill should have. Another delay, more aggravation..
    In the end, I became my own purchasing agent because I had enough.
    It took almost 6 months to get this job done. Bill/Dina Lumber blamed the problems on the contractor (the one he selected) and on us changing and adding items. In fact, we came across some of the usual need for changes that occur during construction renovations but the problems, delays and aggravation we encountered would have been avoided had Bill/Dina Lumber continued to manage the project.
    On one occasion well into the project, Bill actually told me that none of the problems we were having resulted from him because this was not a Design/Build. To the contrary, that was exactly what it was, but at some point Bill/Dina Lumber opted out the build stage of the project. Our contractor (the contractor provided by Dina Lumber) and Dina Lumber were often at odds with us stuck in the middle. The renovation was aggravating and unnecessarily drawn out which made living at home almost unbearable.
    The Bill/Dina Lumber we contracted with was not the Bill we got once the project got started. Just be very careful.

    - Debra L.
  • A
    This is the 4th time I have used VAP contracting. Everything came out beautifully as usually. The crew is on time, friendly and professional. Also, the pricing is extremely fair.
    - kim m.
  • A
    My decision not to spend money on this.
    - ginger c.
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Countertop Kitchen Installers in Sleepy Hollow

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