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Electrician reviews in Skaneateles

  • A
    John showed up exactly on time and fixed the switch quickly. It works! And John was friendly and considerate, and he didn't make a mess. I was completely happy with his work, will recommend him to neighbors, and will employ him anytime I need electrical work.
    - Robert F.
  • F
    They were terrible. The customer service was not great. He came out, charged us, and told us we didn't have an issue. We just needed to change the light bulbs. We weren't using the right bulbs. So we fixed the bulbs and got the bulbs he recommended. We had the same issue. Then he wanted to charge us again to come back out. We said no. 

    I think the price was fine. That's not the issue. The issue is that he's charging us for coming out, not fixing the issue and then he wants to charge again. 

    We bought a home and they were the preferred electrical vendor for the property owners before they sold the house to us. The same provider came and did some work on the house just before we bought it, which is why we went to him. He was supposed to fix this issue before we even moved in. He did not. He charged us to come out and he did not fix it again. He told us we just needed to change light bulbs. So he had come twice at that point and did not fix the issue. He was trying to charge us a third time. But we only him contracted him directly once because the previous owners had contracted him before.
    - Luciana M.
  • A
    Home Power Systems just completed the installation of a whole house backup generator for us and we are both very impressed and pleased. They did a great job for us and I recommend them without reservation.
    We previously had a gasoline powered backup generator that was only sufficient for a few circuits (furnace, refrigerator, water pump, etc.). While that was nice to have, it wasn't very convenient. It had to be started and connected manually, and of course we most often lose power in the middle of some nasty weather. I can tell you from experience that hooking up and starting a gasoline powered generator in the dark during a sleet storm isn't particularly fun (although I certainly liked having it once I got it going).
    The other issue is having enough fresh gasoline. Even with stabilizer, it's not a great idea to have gasoline sitting in a fuel tank or gasoline can for months at a time. So I kept the tank on the generator empty and a couple of 5 gallon cans in a storage shed. That meant that every couple of months, when I was being conscientious, I had to pour the 5 gallon cans into my car and refill them.
    We have natural gas so I decided to look into getting a natural gas powered generator. I did quite a bit of research, beginning with talking to one of my brothers who does facilities management in New Jersey. He has two gasoline powered generators at home and manages buildings that have backup generators as well. He told me that he liked the Generac brand.
    He also reinforced the prudence of going with natural gas if you can. He and his family and his clients were without power for over a week after Super Storm Sandy. The gas stations were without power as well so he had to make long trips into Pennsylvania with as many gas cans he could find to keep the generators going.
    I then did a lot of searching on the web, called the local gas company and visited the big-box stores.
    Generac is a well-respected brand so I decided to focus on them. As with many things, the Internet has made it easy to check out prices on the generator itself. That's very competitive between sources. The question is who's going to do the installation.
    Home Power Systems came up when I looked for approved Generac installers. Their website look good and the reviews on Angie's list were positive. I decided to give them a call.
    I had a great conversation with Jim on the phone. Everything he told me was consistent with the research I had already done. He was very friendly, very knowledgeable, very helpful and not at all pushy or and quot;salesyand quot;. in our initial conversation, I told him that they had a reputation for doing good work but being a little bit pricey. He gave a very satisfactory response, stating that installing generators was their only business and they focused on quality work and exceeding expectations. He realized that they probably wouldn't have the lowest bid but he could guarantee that they would do a great job. He then went on to detail their way of doing things and the specialized equipment they use.
    The next step was to arrange for a site visit for an estimate. We set a date for week out and Phill arrived as scheduled. He was very personable and very professional. We walked around the exterior of our home and he noted where the utilities came in, where the gas meter was and suggested where the generator might be placed. He also checked out our electric service to estimate what our power needs might be.
    After the inspection we sat down and talked about the possibilities. He had a very complete presentation on his iPad. He had pictures of the generators themselves, how they went about the installation, installation options, pictures of final results and more. He explained our options and the price of each in a thorough and clear manner.
    We decided to go ahead and we were able to develop a very detailed, explicit contract on the spot, again using the iPad. Phill then took pictures of all the appropriate parts of the home so the installation team would know what the site was like before they arrived.
    On the scheduled day, Tom, Lou and Tim showed up precisely on time. They were all friendly and easy to work with. We reviewed the planned installation and I confirmed where we wanted the generator to go and they got to work. It took from 8 AM to approximately 3:30.
    The finished job was great. Tom went over the generator with us, then showed us exactly what they had done. The gas line and electrical work and transfer switch hook up were all very neat and workmanlike. He tested the installation by switching off the power from the street. As promised, the generator switched on automatically within 10 seconds. He asked use to go through the house and basically turn everything on while he checked power draw. Everything in the house work normally and we were well within the capabilities of the generator.
    When the crew left, the only way you knew they were there was the fact that the generator was installed. There was no dust, no dirt, no disruption of the yard around the installation site.
    I should also mention that Home Poweer Systems took care of getting a permit, getting the post installation electrical inspection done on the day of installation and contacting the gas company. Obviously, it was very convenient not to have to worry about those details.
    In summary, this was a very positive experience. I can't imagine it going any more smoothly. If their price is a little higher than some other contractors I suspect this is a case of getting what you pay for. Given the quality of their work, I feel we got an excellent value.

    - jackie b.
  • A
    I had troubles getting my generator fixed in the past with another company. They were able to repair it and it is working great. He didn't act like he knew it all. He took his time and made sure it was repaired properly and he stayed until he was confident with the repair. Their price was reasonable. I was very pleased with them.
    - Rosemarie C.
  • A
    John was willing to come out on the same day we called him. He had to do some rewiring of our electric on the one floor in order to get power to the stair landing. He listened to what we needed and did the job well. Professional, polite, nice. He's not speedy, but he is thorough. He even helped my mother and me, who are both disabled, to finish another project we were working on at the time.
    - Tami R.
  • A
    Around 10am, a tall delivery truck drove through our neighborhood and ripped out our power line from our house. National Grid came and turned off the power, but does not work on anything connected to the house. So we started calling electricians, but everyone said that they couldn't do it at 11am on a Friday. Patruno Electric was suggested and on Angies List. They said they could do it and sent an electrician out and he was at our house by 1pm and was done running a new line by 3pm. National Grid inspected, but said that we would have to wait for a crew to hook us up. We got on the phone and started calling National Grid, because we knew that shift change was at 5pm. We were told that they have up to 5 days to rehook us up and that we needed to talk to the planner for our area...surprise, surprise that person did not answer the phone at 4pm on a Friday. We kept calling and finally got someone to put us on the list for the night crew, but told us that they could come at anything from 6 to midnight and that we had to be there. They finally came and we got the power turned on at 9pm. If it wasn't for the employees at Patruno Electric, we probably would have to wait until the following Monday to get the power turned on. Thank you!
    - Glenn R.
  • A
    Excellent. On time, professional, quick, respectful, clean and esthetically beautiful.
    - stephen k.
  • A
    My experience was excellent!
    - Bridget S.
  • A
    - Ralph R.
  • A
    - Jan D.
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Electricians in Skaneateles

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