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  • Provider name locked. is an auction house that I contacted to sell many of my fine china, fine glassware and art pieces, as well as original paintings.  (Thousands of dollars worth of collector items, fine china, and glassware, as well as many silver plate serving dishes).  Provider name locked. , the owner, came out to our home immediately and took all of our items, (I took a photo of them because he said he does not itemize auction items but instead places them in unique bins  to identify the owners.)  He assured me that he would sell them in three upcoming auctions and then told me he could "definitely sell" a painting by a well known artist that was hanging on my wall. I took it down and gave it to him.  
    I received an accounting sheet for a few items about 6 weeks after the first auction but subsequently received only accounting for one other item, four months later.  Then I got a notice that all of my items had been sold, without any accounting for those items or any money for them.  I had specifically said I wanted items back if they did not sell.  Their contract specifically states that owners may not attend auctions.  This makes accountability on their part non-existent.  I believe that I was defrauded of family heirlooms, especially the paintings.  

    - MARTY T.
  • Responsive to my request for service. Setup an appointment quickly. Arrived on time. Started to work right away. Found a missing pin and put it back. Tuned the piano thoroughly.
    - Rutao Y.
  • From the beginning everything went OK,but when the auction end it and time came to let people pick up their items from my house, only 2 young ladies were present in the house, I was in the area and went to my house just to see the chaos! People were dragging heavy items, furniture and not being able to handle it! Due to that my stairs, floors, walls were scratched and damaged ! House was fully remodeled and I was ready to move to live to Florida , they said that they will take care of the damage . When I got few repair estimates, they said is to expensive , once again I found handy man and repairs were done , we agreed on price and still 2 months later - I wasn't refunded! Countless texts ,phone calls and emails were exchanged between us and promises were made time to time but no results!
    Second- they charged me $682.50 for gemologist appraisal- which we did not agree on it , it was not in the contract and unknown to me I was charged ,after speaking to Manager it seems everything would be refunded to me but after two months still I wasn't paid for that neither ! Now they do not answer phone calls text or emails , very unprofessional and disappointing! I wish to resolve this matter as soon as possible ! Thank you !
    - zydruole G.
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Personal And Family Services in Shelter Island Heights

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