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Recent Propane Dealer Reviews in Setauket

  • A
    Burke Energy
    They have been excellent and very dependable. James is one of the techs who does an exceptional job. I would highly recommend them.
    - Susan G.
  • A
    Petro Home Services
    We had a technician, Jonathan Marte, come in to discuss how he would install 2 propane tanks to heat our pool heater. He was so thorough and precise with his explanation and provided a better idea on placement of the tanks that saved us a ton of headaches. In the end we hired Petro to do our job, after talking to many companies, because of Jonathan Marte. I know it sounds crazy, but we actually paid a bit more than the competing company proposals. Jonathan came out three times to do all of the set-ups. He had a smile on his face and when the job was done, he explained everything to me. We have never dealt with propane before, so I needed a thorough explanation. Thank you to Jonathan for making this process so much easier than we thought. Thank you to Petro for getting the gas to us quickly and easy, especially during these crazy times.
    - Katherine B.
  • A
    Russell B Bleakley Plumbing & Heating Inc
    Excellent and exceptional work! Russell and team Chris did an absolutely phenomenal, professional and meticulous work! Best experience ever! Highly, highly recommended!
    - Alexander P.
  • A
    N E Mitchell
    I have been a customer of Mitchell Oil for 35 years. Every job they have done for me has been professional\y completed by friendly and competent professionals. Tim (sales manager), came to my home to look at the job and promptly got back to me with the estimate. The job was set up for the following week. The technicians, Dave and Holden showed up promptly that morning. They estimated they would be done by 2:00. They ended up working until 5:00. They worked straight through to get the job done. They were extremely friendly and went beyond what I expected. It was a great experience! Thanks Mitchell Fuel !
    - Tom O.
  • A
    Wallace Energy
    Perfect.. The service tech was very clean and courteous. Wallace is a pleasure to deal with!!! Recommend to all my family and friends!!!
    - John Z.
  • F
    Contract price a year ago of $2.08/gallon. They're now billing $3.99 a year later. These guys have 22 complaints with BBB, 1/2 on billing and 1/2 on product/services. Advised them of this and their VP, denied it. Unbelievable. Not even aware of their own reputation which is posted online (attached). Started discussion by advising them their price is 90% higher than what we were quoted on contract. He starts to argue with me, saying there's fluctuations in gas prices, even though I'm aware propane gas prices have come down. Then he starts to get combative and threatens to report me ... for what wasn't clear. Very unpleasant interaction. If you're looking for a reputable propane company, there's many out there, that won't double their price and who doesn't have 22 complaints on file. Certainly, being threatened as a customer, after being charged 90% higher than what's quoted on contract, is a very uncomfortable position. I also explained to Mr. Cummings there's 22 complaints against the company. He said that was not true. Clearly, again, Mr. Cummings was not being honest or is not aware of the facts. In any case, I posted the BBB ratings of Hocon. I explained to Mr. Cummings that I already complained to the BBB and Attorney General. He said he was going to call the AG's office and that he already know them. Not sure why but maybe they've called Hocon out before for irregular pricing practices. Then Mr. Cummings proceeded to threaten me by stating "I will report and respond to all your complaints by saying you're threatening me". Not sure how respond to Mr. Cummings but to end the call. I find Hocon pricing practices very deceptive (increasing the price over 90% after signing a contract) and sadly, Mr. Cummings exemplified this first hand. He not only did not address the original issue, but then threatens me. Mr. Cummings asked what price was acceptable. I told him $2.08, what he quoted in the contract his company signed. He said he couldn't do that. I get pricing fluctuating a bit, but going up 90% when the national average has come down? I've looked up the US Residential Propane Prices over time: [*** Link removed ***] Prices have been coming down since the time they offered me the $2.08/gallon price. As shown on the chart, the latest national price for propane (March 2020) is around $1.98. But Hocon is charging $3.99, over double that. If that's not the definition of price gouging, not sure what is. Instead of the company and Mr. Cummings standing by their original price (which should be more profitable given the national pricing has come down), but Mr. Cummings continues to try to wiggle out of the original pricing and fight the facts. He's now now trying to twist the facts. Not sure companies come more deceptive than these guys. Look them up on the Better Business Bureau site: [*** Link removed ***] Facts speak for themselves. Buyer beware with these guys ....
    - AARON S.
  • A
    Depew Energy Co
    I have been a Depew Energy customer for many years. I am very satisfied with their service, professionalism and fair pricing. Their oil delivery is very reliable and I never have to worry whether the weather is bad because Depew looks after their customers in a responsible way. Their boiler maintenance is impeccable. It makes a whole lot of sense to have your boiler serviced from the same company you purchase heating oil. Most importantly, they have exceptional staff who are very patient and pleasant. Carol is truly exceptional as no question is frivolous. She will explain everything clearly without any hint of exasperation. She is kind and patient and an asset to the company. Depew Energy has exceeded all my expectations in all facets - - customer service, pricing, technical service, contract options, etc. It would be very difficult to find a company that rates an A+ by my high standards. Depew Energy has earned an A+ all-around.
    - Ruby K.
  • A
    N E Mitchell
    They put the 2 tanks outside and all I pay for is the per gallon rate. Great compared to everyone else who charges for regulator, contracts etc...
    - Carmine D.
  • A
    Deiter Brothers Heating Cooling Energy
    We've been using them for awhile, maybe a couple of years. Its Greenworks and it turned into DETER Brothers. They've been great. They've been really good. They're prompt and a little pricey. They were very professional. They usually is lower than any other ones. I don't have any contracts with them because I own my own tanks so I can go any place I want. A lot of the propane, you have to be on a contract and you have to stay with the company. I can go anywhere I want so I choose them. It works and it always functions. They're very good with responsiveness. They are open 24/7. I'll continue to use them. if they continue the way they are I'll absolutely use them.
    - Phyllis M.
  • A
    Great service, never had a problem and we've been with them now for over 3 years. They also rebuilt our pool heater burners and it works better than new!
    - MICHAEL C.
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Propane Dealers in Setauket

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