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Pool And Spa Cleaning reviews in Setauket

  • A
    Carl Bongiorno & Sons, Inc

    I have been using Carl on a personal level for over 20 years and on a business level for 15 years.  No matter what the situation is needed Carl is right there to help and give the best advice.  He is extremely professional and will not leave the job until you are satisfied.

    I highly recommend Carl Bongiorno Landscapers.

    - Bridget M.
  • A
    Swim Tech Pool Services, Inc.
    My pool was opened last week by Arthur Edwards Pools. I noticed that I had to add water daily and was concerned.  I called Swim Tech since Arthur Edwards informed me that they don't do leak detection and referred me to Swim Tech.  The water loss was minimal and I wasn't really sure if there was a leak at all.  It would only leak if the filter was on which I now understand can be a HUGE problem. I called and spoke to Nikki on Friday 5/27/16 and told her what was going on. I said I wasn't really sure if there was a leak and she was very pleasant and explained everything that I needed to know. I told her that I wanted to give it the weekend to see if there was a problem and would call back on Tuesday since it was Memorial Day weekend. Well the leak was getting worse as it seemed to be losing a half inch a day.  I called on Tuesday 5/31/16 and spoke to Nikki again who was so very nice.
    I know nothing about pools and leaks and was very upset...I was anticipating a big expensive problem. Nikki explained everything and informed me that a tech would be out within the next eight days. The next day my pool lost approx 6 inches of water....I was in a panic and called Swim Tech back...the receptionist who answered assured me that she would relay my message to Nikki who would know exactly what to do.
    The next morning at exactly 7:30am (like Nikki said) a tech named John called who was also so very nice and he informed me that he was coming out that day to see what was going on with my pool and that he would call me.
    I was at work so all day I'm stressing over my pool thinking it was going to be thousands of dollars and not to mention my beautiful patio being dug up...I was sick over it.
    I didn't hear from John so I figured he was still working on it and would be there when I got home. 
    As I pulled up to my house I did not see any car or truck there.  Needless to say I was very disappointed and upset figuring that they didn't show up like many other contractors do.
    When I walked up my porch there was an invoice there for 168.00 and my pool was perfectly fixed!!!!
    I was so very happy!!! More happy that it was a minor inexpensive repair!
    I appreciate the pleasantness and knowledge of their amazing staff and will call again.....I am due for a new liner and will not be using Arthur Edwards (who should have noticed the broken return seals when they opened the pool) and will be calling Swim Tech instead!
    - Renee C.
  • A
    Swim Tech Pool Services, Inc.
    Nikki and the staff at Swim Tech were very responsive. They kept me informed as the order progressed. The liner installation and pool closing were performed on schedule and the Swim Tech staff was very professional. There price was competitive with other estimates that I received. I look forward to enjoying the new liner next summer!
    - Paul D.
  • A
    Suffolk Dependable Pool Care
    Workers arrived on time, they were courteous and efficient. Paid attention to detail and took appropriate amount of time to get a quality job done. Provided valuable advice on pool and liner maintenance. We are very satisfied with the service and won't hesitate to both recommend them and use this provider in the future. That was a good choice, and the price was more than reasonable.

    - Iryna P.
  • F
    Very poorly. Three weeks after pool opening and after five (5) chemical clearing visits and an $800 bill, the pool water was still filthy. I then took a sample to Leslie's, had it analyzed and brought home a can of stabilizer and for bags of shock. the next morning my pool was clear. 
    I called Big Splash and informed them I was not willing to pay $500 for five chemical clearings which resulted in dirty pool water.
    - Peter G.
  • A
    Arthur Edwards Pool & Spa Centre
    They have unfailingly provided me with excellent, timely service since installing the pool 15 years ago.  The phone staff, parts dept. and repair personnel are polite, responsive and generally terrific.
    The pool installation was particularly difficult because of high water table, and they mastered it.  And they have cared for our needs ever since, with competence and good humor.
    - Sybil L.
  • A
    Big Blue Pools & Spas
    Big Splash is awesome!  They were always very professional, accommodating and punctual.  I had to re-schedule the opening several times and they were always easy to work with.  Promptly returned calls.
    When they did come over to open the pool - they were right on time and very efficient.
    Highly recommend this company to service pools.
    - Kimberly F.
  • A
    iI visited the home office on Monday 6.24 and arranged for the generator to be installed.
    Tuesday morning pool tech (john) showed up and stayed 5-6 hours re fitting pool water lines and installing the actual salt generator. At one point there was an issue ( digital unit had to be "stepped down) but master tech came very promptly and did the electrical conversion. Pool tech came back the following day, after glue joints had set and finished the install job. Tech (John) then Switched on all the new equipment and then calibrated all  and Viola, lovely clean, fresh, salt water pool.
    Very pleased with all. To be fair I have been using "Big Splash" for a year (I did not have a pool prior to this) and last Summer Big Splash installed a new pool filter for me as well as did my weekly pool cleaning and water chemical maint. They also did my pool opening / closing. Overall, yup very pleased with the people and services of Big Splash pool service co.
     P.s   Okay, Big Splash can be a little tough to get on the telephone even during office hours
    but they have always called me back within 24hrs
    so just be a little patient and B.S  will take care of you.

    - Laurin B.
  • F
    This experience has been a nightmare especially because the company's owners were never accessible, the phone is always busy, and emails are not answered and when one finally gets to talk to someone they only get into unpleasant arguments. This is particularly frustrating because it is hard to switch companies in mid season. Despite the poor service and our complaints, this company never fails to leave a bill. In fairness the two employees who were sent as a rescue crew were capable and polite.
    - Barbara R.
  • C
    Gibbons Pools
    I was overall satisfied with the quality of their work when it was finally done. But dealing with the company representatives was a headache. When I talked to their salesman, he told me that they would do the work within a week. In reality, it took them three weeks just to get started and about two months to finish. They would never call us to update us on the status. When I called them, I would always be told that ''everybody is at the meeting''. My phone call then would be returned a couple of days later (if ever). I would never use them again, and would not recommend them to anybody.
    - SERGEY B.
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Pool And Spa Cleaners in Setauket

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